MusicStudent, perhaps I shouldn't have said that Tech Support isn't willing to look into this issue because they may actually be doing that but just don't have anything to tell me yet. And that could be why I haven't heard from them again. To make sure this is indeed the case, I'll probably give them a call tomorrow to check on the status of my request for their support.

Tom Levan (pronounced La-VAN)
BiaB 2024 Win UltraPAK Build 1109, Xtra Style PAKs 1-11, RB 2024, Windows 10 Pro 64-bit, Intel Q9650 3 GHz, 16 GB RAM, 500 GB SSD & 2 TB HDD, Tracktion 6 & 7 (freebies), Cakewalk, Audacity, MuseScore 2.1 & 3.4, Synthesizer V