Hi Carlo,

The '1 minute UserTracks template instructions' assume that you are recording the audio for your UserTrack in Band-in-a-Box or RealBand, and the Song_1m_Jazz_1.sgu is for use with that method too. They won't work properly if you recorded your audio in a different program.

There is a separate section on that page for recording UserTracks without recording in Band-in-a-Box or RealBand, which is your case if you are using audio you recorded in Pro Tools. You'll have to scroll down quite a bit to see that section. The zip file to be used with this option is called "Pop UserTracks 1 minute template without Band-in-a-Box® with Audio Backing Tracks.zip", but there are numerous different options for backing tracks in that file.

The backing tracks are also just to help you play on beat, and will not be used in your UserTrack, so the style does not really affect the final result. If you would rather just record with a metronome or click track, that is possible too.

When you're done recording along to the backing track (or metronome/click track) you can delete the backing track and export only the audio you've recorded. Be sure to export it at 16bits and 44khz.

If you would like, you can send UserTracks to us at support@pgmusic.com with Attn:David in the subject line, and we can take a look to see if there are any issues with them.

But for now I would try watching this video about recording your UserTrack in Pro Tools specifically, rather than Band-in-a-Box or RealBand:

https://www.youtube.com/watch?time_continue=404&v=5acNhCOZt4k&feature=emb_logo

Let me know if the issue persists,

David