I agree that this is odd.

I understand that the count-in is audio that is recorded as part of the track itself.

My question: You're saying that the song unexpectedly stopped producing any audible sound while it was playing, and now, even after a factory reset, the only sound you get is the count-in and then silence?

What is your output device set to? MME, WAS, ASIO? Try experimenting with these settings first.

Attached Files (Click to download or enlarge) (Only available when you are logged in)
2020-08-22_23-41-24.jpg (149.71 KB, 119 downloads)

BIAB & RB2024 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones