Firstly, welcome.

Do both computers have internet access? If not, can they be connected to the internet?

If you have no success, definitely contact PG Music via their support links, either Chat, or Phone or Email.

I am fairly confident that they will be able to get this resolved for you.

I'm also presuming that this is a new BiaB purchase, not a second-hand pre-owned copy etc? Can you provide more details? What is the version number (year) that you are using?


BIAB & RB2024 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones