Hello Steve350,

We will need quite a few details in order to narrow down what may be causing the issue, as there are several factors that could be causing it and reasons as to why it would be happening.

If you can please fill out this form, this will send an e-mail to our technicians and they can review it and help you determine the source of the issue:

https://www.pgmusic.com/support.form.win.htm

Thank you,
Ember


Cheers,
Ember