Please close Band-in-a-Box, go to your bb folder (usually c:\bb\preferences), and delete the following two files:
Mysetup.dk
intrface.bbw

Next, please right click on your Band-in-a-Box shortcut and select Properties | Compatibility | check "Run program as administrator" and click apply. Then just double click on your Band-in-a-Box icon to launch the program.

If this does not fix it, please email support@pgmusic.com


Best,
Chantelle