Hi royj, if it does have to do with your activation we will get to your email soon and see if there is an issue with your serial number. In case if anyone else who sees this thread has a similar issue where if you have click on your Band-in-a-Box program shortcut (bbw.exe or bbw64.exe) and the program won't load, usually these steps help:

1. Open your Windows Task Manager (Control Alt Delete) and see if any instances of Band-in-a-Box are running. If they are, force quit them by clicking "end task"

2. Next, go into your c:\bb\Preferences folder (or to the preferences folder in the drive where the program is installed) and delete the following two files from within the folder: Mysetup.dk and intrface.bbw.

3. Once that is done, find the bbw.exe or bbw64.exe file in the bb folder, right click, and select "Run as Administrator". Then wait a few moments without doing anything to see if the program launches.


Best,
Chantelle