Yes, as above, that is normal, and safe.

You may be able to do some of the support yourself. Go to the Portal page (below) and register for or log in to your account. This is NOT the same as the User Forums, where we are now. PG Music has all the information about your purchases.

https://www.pgmusic.com/mm5/merchant.mvc?Session_ID=0c04f3da82938f32c44615a0b20da25d&Screen=LOGN&Order=0&Store_Code=pgmusic&langid=


BIAB 2024 Win Audiophile. Software: Studio One 6.5 Pro, Swam horns, Acoustica-7, Notion 6; Win 11 Home. Hardware: Intel i9, 32 Gb; Roland Integra-7, Presonus Studio 192, Presonus Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors