other don,

sorry to hear you are having problems. in the service biz we called that 'shotguning' the problem. if the tech replaces enough parts he/she is bound to solve the problem eventually. we independent servicers didn't have the luxury of an unlimited supply of spares in their 'boneyard' so the techs had to actually diagnose the problem before throwing the customer's loonies at it...strange concept, huh?

my wife is 68 and dell sent her a hard drive for her new laptop and told her to replace it herself under warranty. it was obviously used...the mounting holes were stripped. but she manged it but now the drive bounces around if she doesn't keep it laying flat. that is known as 'excellent customer support.' then have the audacity (where have i heard that word?) to plead for her 'perfect' satisfaction report.