Quote:

But I will also add that, in my experience, members of this forum know the BiaB software much, much better than anyone I have ever spoken to at "customer support."





I doubt that the forum folks know more than the support folks... but the forum folks are working in their free time, and therefore we have a much more leisurely opportunity to consider a question, play with it a while to see what's up, try some things, then shoot back an informed response. And we can choose to answer only the questions we already know the answer to, or not reply at all.

Whereas the paid support person is probably dealing with multiple complicated scenarios at the same time... every single day.

Last edited by Pat Marr; 01/08/11 02:57 PM.