Previous Thread
Index
Next Thread
Print Thread
Go To
Band-in-a-Box for Windows
Joined: Nov 2016
Posts: 499
jonel Offline OP
Journeyman
OP Offline
Journeyman
Joined: Nov 2016
Posts: 499
I updated my BB to the latest build. When runnjing for the first time I get an error during the build.

I have tried Re-installed
Restoring the entire RealTracks folder from a backling BB
Restoring BB EXE from backup
Restoring the entire BB folder from a back
Restored my system from a back

I'm still getting the problem when I rebuild

I'd be grateful for some help.

Attached Files (Click to download or enlarge) (Only available when you are logged in)
bb Screenshot 2025-04-11 133851.png (163.18 KB, 177 downloads)
Band-in-a-Box for Windows
Joined: Jan 2001
Posts: 980
J
Expert
Offline
Expert
J
Joined: Jan 2001
Posts: 980
First thing I would do is to make sure you are running bbw64.exe with as an Administrator.

See the attachment

Attached Files (Click to download or enlarge) (Only available when you are logged in)
admin.jpg (112.04 KB, 173 downloads)

BIAB2025
Windows 10 Pro
WA6NCB
No Longer on a Crappy Laptop!
Band-in-a-Box for Windows
Joined: Jun 2012
Posts: 20,328
Veteran
Offline
Veteran
Joined: Jun 2012
Posts: 20,328
Originally Posted by jonel
I updated my BB to the latest build. When runnjing for the first time I get an error during the build.

I have tried Re-installed
Restoring the entire RealTracks folder from a backling BB
Restoring BB EXE from backup
Restoring the entire BB folder from a back
Restored my system from a back

I'm still getting the problem when I rebuild

I'd be grateful for some help.
This problem might be because of a corrupt file

BIAB should have handled such an error more gracefully, but it appears that is not the case.

The problem may be with corruption in the file: "1_Piano VT 2 C (with melody 1).mgu", but I don't seem to have this file on my system.

I would report this to PG Music Support, and reference this thread, explaining what you have already done, and ask for a solution.


BIAB & RB2025 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones
Band-in-a-Box for Windows
Joined: Nov 2016
Posts: 499
jonel Offline OP
Journeyman
OP Offline
Journeyman
Joined: Nov 2016
Posts: 499
I was already running with admin permissions. I tried your suggestion but to no avail.

Band-in-a-Box for Windows
Joined: Nov 2016
Posts: 499
jonel Offline OP
Journeyman
OP Offline
Journeyman
Joined: Nov 2016
Posts: 499
Thank you. I've posted the details to PGMUSIC.

Band-in-a-Box for Windows
Joined: May 2002
Posts: 7,416
PG Music Staff
Offline
PG Music Staff
Joined: May 2002
Posts: 7,416
Close Band-in-a-Box, and rename your bb\Preferences folder to Preferences_old. Then launch Band-in-a-Box and try rebuilding again. Does it still happen?


Andrew
PG Music Inc.
Band-in-a-Box for Windows
Joined: Nov 2016
Posts: 499
jonel Offline OP
Journeyman
OP Offline
Journeyman
Joined: Nov 2016
Posts: 499
Andrew, you almost gor me exceited there, but no, its just the same. There isn't anything I haven't changed and still the error comes up. I have emeiled the exception details to your support.

Band-in-a-Box for Windows
Joined: Nov 2016
Posts: 499
jonel Offline OP
Journeyman
OP Offline
Journeyman
Joined: Nov 2016
Posts: 499
In desperation I installed BB 2022 and this worked just fine and was able to completely rebuild.

Sooo .. back to 2025 and the problem still persists.

I tried the 32 bit version of 2025. Again this was OK and I did a total rebuild.

Back to the 2025 version and still the same.

Band-in-a-Box for Windows
Joined: May 2002
Posts: 7,416
PG Music Staff
Offline
PG Music Staff
Joined: May 2002
Posts: 7,416
Where did you send it? We don't seem to have it here.


Andrew
PG Music Inc.
Band-in-a-Box for Windows
Joined: Nov 2016
Posts: 499
jonel Offline OP
Journeyman
OP Offline
Journeyman
Joined: Nov 2016
Posts: 499
I used the automatic process from the error and this sent it to

support@pgmusic


I can't attach a text file here and its a bit long for a comment. If you want me to send it direct please let me have your email address.

Here is the start:

An exception error has occurred. You can continue to use the program but should likely save your work and reboot program.

Access violation at address 0000000000413E6C in module 'bbw64.exe'. Read of address 0000000000004E21.

------------------------------------------------------------------------------
Band-in-a-Box Version 2025 (1128)
Exception log with detailed tech info. Generated on 12/04/2025 06:23:02.
You may send it to the application vendor, helping them to understand what had happened.
Application title: Band-in-a-Box® - NONAME.SGU
Application file: F:\bb\bbw64.exe
------------------------------------------------------------------------------
Exception class: EAccessViolation
Exception message: Access violation at address 0000000000413E6C in module 'bbw64.exe'. Read of address 0000000000004E21.
Exception address: 0000000000413E6C
------------------------------------------------------------------------------
Main thread ID = 21264
Exception thread ID = 21264

Attached Files (Click to download or enlarge) (Only available when you are logged in)
Screenshot 2025-04-12 063609.png (13.9 KB, 116 downloads)
Band-in-a-Box for Windows
Joined: Jun 2012
Posts: 20,328
Veteran
Offline
Veteran
Joined: Jun 2012
Posts: 20,328
Originally Posted by jonel
I used the automatic process from the error and this sent it to

support@pgmusic
...
A valid email address would be support@pgmusic.com


BIAB & RB2025 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones
Band-in-a-Box for Windows
Joined: Nov 2016
Posts: 499
jonel Offline OP
Journeyman
OP Offline
Journeyman
Joined: Nov 2016
Posts: 499
Sorry, my fault, it was the full address as automatically filled in by the report process.

Band-in-a-Box for Windows
Joined: Nov 2016
Posts: 499
jonel Offline OP
Journeyman
OP Offline
Journeyman
Joined: Nov 2016
Posts: 499
I would like to go back to the 2025 version prior to the 1128 build. Unfortunately I used the instrall manager and don't have a copy. Is there a way I can get access to it?

Band-in-a-Box for Windows
Joined: Jan 2001
Posts: 980
J
Expert
Offline
Expert
J
Joined: Jan 2001
Posts: 980
Here is 1125e

I don't think you need the entire program, just the update. This should replace build 1128 with 1125e.

https://www.pgmusic.com/support_windowsupdates.htm#1125

Last edited by Joseph Land; 04/12/25 02:31 PM.

BIAB2025
Windows 10 Pro
WA6NCB
No Longer on a Crappy Laptop!
Band-in-a-Box for Windows
Joined: May 2002
Posts: 7,416
PG Music Staff
Offline
PG Music Staff
Joined: May 2002
Posts: 7,416
Thanks we got the file.
Yes, I agree you should try the previous 2025 build. To do this, you simply need to install the patch over top (it will tell you that you are installing an earlier build, and can just say okay).

Next it will take a little bit of troubleshooting. Duplicate your Styles folder so you have a backup of your full Styles folder. Next, open the Styles folder in Explorer and sort by date modified (List or Details view is easiest) (1) Remove all files dated within the last year (or move them to some temporary folder). Try rebuilding (fast rebuild). Does the error still happen? (2) Repeat but remove all files dated within the last six years. (3) If the problem still happens remove all except for the ZZ* styles. Let us know the result.


Andrew
PG Music Inc.
Band-in-a-Box for Windows
Joined: Nov 2016
Posts: 499
jonel Offline OP
Journeyman
OP Offline
Journeyman
Joined: Nov 2016
Posts: 499
Hi Andrew,
Well ... I went through all the styles methodically removing them by year until I was left with only the ZZ styles and STILL the error appeared.
In desperation I tried the same with Realtracks.
By the time this process was complete I was sick of seeing the error message and decidided on the nuclear option.

I renamed the bb folder as bbOld and did a full install of 2025 from Install Manager.


Everything is working now as exepected..

I then added in all me additional user stypes and songs. Tested again and all OK.

So, the problem was clearly inside that old BB folder, but where? I don't care now.

One thing that did puzzle me though, When I was initially trying to isolate the issue, I tried the 32 bit verion. This version complained about activation and that I didn't have a valid ticket! Anywqay, it still let me open the application and the styles rebuild was sucessful, with no error problem. This was going to be my workaround.

Why was I not able activate the 32 bit version and why did it not see the error that the 64-bit version did.

Band-in-a-Box for Windows
Joined: May 2002
Posts: 7,416
PG Music Staff
Offline
PG Music Staff
Joined: May 2002
Posts: 7,416
Oh, strange! Okay glad you have been able to fix it! Regarding activation, there is no 32bit version of 2025, so that would be an older version - likely 2024 - that you haven't activated previously.


Andrew
PG Music Inc.
Band-in-a-Box for Windows
Joined: Nov 2016
Posts: 499
jonel Offline OP
Journeyman
OP Offline
Journeyman
Joined: Nov 2016
Posts: 499
And that's probably why it didn't find the error. I noticed the icon points to bbw.exe and the (dated 2024) when opening it shows 2025 32-bit, but I'm guessing that is how it behaves because this was a first time 2025 install. I can delete that icon from the desktop

Band-in-a-Box for Windows
Joined: Jan 2001
Posts: 980
J
Expert
Offline
Expert
J
Joined: Jan 2001
Posts: 980
Originally Posted by Andrew - PG Music
Oh, strange! Okay glad you have been able to fix it! Regarding activation, there is no 32bit version of 2025, so that would be an older version - likely 2024 - that you haven't activated previously.

Andrew:

I clicked on BBW.EXE and it opened up the 32bit version and I show it activated. (1) Is it ok to deactivate the 32bit since I never use it and it won't affect the 64bit version that is activated under a newer serial number when I upgraded to the 2025 version and (2) can I delete the following files?

BBW.EXE
BBW2_32.exe
BBW4_32.exe


BIAB2025
Windows 10 Pro
WA6NCB
No Longer on a Crappy Laptop!
Band-in-a-Box for Windows
Joined: May 2020
Posts: 2,695
Product Manager
Offline
Product Manager
Joined: May 2020
Posts: 2,695
Originally Posted by jonel
And that's probably why it didn't find the error. I noticed the icon points to bbw.exe and the (dated 2024) when opening it shows 2025 32-bit, but I'm guessing that is how it behaves because this was a first time 2025 install. I can delete that icon from the desktop
Perfect - you should only need the 64-bit shortcut (bbw64.exe)

Originally Posted by Joseph Land
I clicked on BBW.EXE and it opened up the 32bit version and I show it activated. (1) Is it ok to deactivate the 32bit since I never use it and it won't affect the 64bit version that is activated under a newer serial number when I upgraded to the 2025 version and (2) can I delete the following files?

BBW.EXE
BBW2_32.exe
BBW4_32.exe
1: Yes - however this will affect the 2024 version (both 32-bit and 64-bit), so if you still use 2024 on the same computer you should not deactivate.
2: We advise against deleting any files from your bb folder.


I work here
Previous Thread
Next Thread
Go To

Link Copied to Clipboard
ChatPG

Ask sales and support questions about Band-in-a-Box using natural language.

ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.

PG Music News
New RealTracks Released with Band-in-a-Box 2025!

We’ve expanded the Band-in-a-Box® RealTracks library with 202 incredible new RealTracks (in sets 449-467) across Jazz, Blues, Funk, World, Pop, Rock, Country, Americana, and Praise & Worship—featuring your most requested styles!

Jazz, Blues & World (Sets 449–455):
These RealTracks includes “Soul Jazz” with Neil Swainson (bass), Mike Clark (drums), Charles Treadway (organ), Miles Black (piano), and Brent Mason (guitar). Enjoy “Requested ’60s” jazz, classic acoustic blues with Colin Linden, and more of our popular 2-handed piano soloing. Plus, a RealTracks first—Tango with bandoneon, recorded in Argentina!

Rock & Pop (Sets 456–461):
This collection includes Disco, slap bass ‘70s/‘80s pop, modern and ‘80s metal with Andy Wood, and a unique “Songwriter Potpourri” featuring Chinese folk instruments, piano, banjo, and more. You’ll also find a muted electric guitar style (a RealTracks first!) and “Producer Layered Guitar” styles for slick "produced" sound.

Country, Americana & Praise (Sets 462–467):
We’ve added new RealTracks across bro country, Americana, praise & worship, vintage country, and songwriter piano. Highlights include Brent Mason (electric guitar), Eddie Bayers (drums), Doug Jernigan (pedal steel), John Jarvis (piano), Glen Duncan (banjo, mandolin & fiddle), Mike Harrison (electric bass) and more—offering everything from modern sounds to heartfelt Americana styles

Check out all the 202 New RealTracks (in sets 456-467)

And, if you are looking for more, the 2025 49-PAK (for $49) includes an additional 20 RealTracks with exciting new sounds and genre-spanning styles. Enjoy RealTracks firsts like Chinese instruments (guzheng & dizi), the bandoneon in an authentic Argentine tango trio, and the classic “tic-tac” baritone guitar for vintage country.

You’ll also get slick ’80s metal guitar from Andy Wood, modern metal with guitarist Nico Santora, bass player Nick Schendzielos, and drummer Aaron Stechauner, more praise & worship, indie-folk, modern/bro country with Brent Mason, and “Songwriter Americana” with Johnny Hiland.

Plus, enjoy user-requested styles like Soul Jazz RealDrums, fast Celtic Strathspey guitar, and Chill Hop piano & drums!

The 2025 49-PAK is loaded with other great new add-ons as well. Learn more about the 2025 49-PAK!

Bonus PAKs for Band-in-a-Box 2025 for Mac!

With your version 2025 for Mac Pro, MegaPAK, UltraPAK, UltraPAK+, Audiophile Edition or PlusPAK purchase, we'll include a Bonus PAK full of great new Add-ons FREE! Or upgrade to the 2025 49-PAK for only $49 to receive even more NEW Add-ons including 20 additional RealTracks!

These PAKs are loaded with additional add-ons to supercharge your Band-in-a-Box®!

This Free Bonus PAK includes:

  • The 2025 RealCombos Booster PAK: -For Pro customers, this includes 33 new RealTracks and 65+ new RealStyles. -For MegaPAK customers, this includes 29 new RealTracks and 45+ new RealStyles. -For UltraPAK customers, this includes 20 new RealStyles.
  • Look Ma! More MIDI 13: Country & Americana
  • Instrumental Studies Set 22: 2-Hand Piano Soloing - Rhythm Changes
  • MIDI SuperTracks Set 44: Jazz Piano
  • Artist Performance Set 17: Songs with Vocals 7
  • Playable RealTracks Set 4
  • RealDrums Stems Set 7: Jazz with Mike Clark
  • SynthMaster Sounds and Styles (with audio demos)
  • 128 GM MIDI Patch Audio Demos.

Looking for more great add-ons, then upgrade to the 2025 49-PAK for just $49 and you'll get:

  • 20 Bonus Unreleased RealTracks and RealDrums with 20 RealStyles,
  • FLAC Files (lossless audio files) for the 20 Bonus Unreleased RealTracks and RealDrums
  • Look Ma! More MIDI 14: SynthMaster,
  • Instrumental Studies Set 23: More '80s Hard Rock Soloing,
  • MIDI SuperTracks Set 45: More SynthMaster
  • Artist Performance Set 18: Songs with Vocals 8
  • RealDrums Stems Set 8: Pop, Funk & More with Jerry Roe

Learn more about the Bonus PAKs for Band-in-a-Box® 2025 for Mac®!

New! Xtra Styles PAK 20 for Band-in-a-Box 2025 and Higher for Mac!

Xtra Styles PAK 20 for Mac & Windows Band-in-a-Box version 2025 (and higher) is here with 200 brand new RealStyles!

We're excited to bring you our latest and greatest in the all new Xtra Styles PAK 20 for Band-in-a-Box! This fresh installment is packed with 200 all-new styles spanning the rock & pop, jazz, and country genres you've come to expect, as well as the exciting inclusion of electronic styles!

In this PAK you’ll discover: Minimalist Modern Funk, New Wave Synth Pop, Hard Bop Latin Groove, Gospel Country Shuffle, Cinematic Synthwave, '60s Motown, Funky Lo-Fi Bossa, Heavy 1980s Metal, Soft Muted 12-8 Folk, J-Pop Jazz Fusion, and many more!

All the Xtra Styles PAKs 1 - 20 are on special for only $29 each (reg $49), or get all 209 PAKs for $199 (reg $399)! Order now!

Learn more and listen to demos of the Xtra Styles PAK 20.

Video: Xtra Styles PAK 20 Overview & Styles Demos: Watch now!

Note: The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 20 requires the 2025 or higher UltraPAK, UltraPAK+, or Audiophile Edition. They will not work with the Pro or MegaPAK version because they need the RealTracks from the UltraPAK, UltraPAK+, or Audiophile Edition.

New! XPro Styles PAK 9 for Band-in-a-Box 2025 and higher for Mac!

We've just released XPro Styles PAK 9 for Mac & Windows Band-in-a-Box version 2025 (and higher) with 100 brand new RealStyles, plus 29 RealTracks/RealDrums!

We've been hard at it to bring you the latest and greatest in this 9th installment of our popular XPro Styles PAK series! Included are 75 styles spanning the rock & pop, jazz, and country genres (25 styles each) that fans have come to expect, as well as 25 styles in this volume's wildcard genre: funk & R&B!

If you're itching to get a sneak peek at what's included in XPro Styles PAK 9, here is a small helping of what you can look forward to: Funky R&B Horns, Upbeat Celtic Rock, Jazz Fusion Salsa, Gentle Indie Folk, Cool '60s Soul, Funky '70s R&B, Smooth Jazz Hip Hop, Acoustic Rockabilly Swing, Funky Reggae Dub, Dreamy Retro Latin Jazz, Retro Soul-Rock Fusion, and much more!

Special Pricing! Until July 31, 2024, all the XPro Styles PAKs 1 - 9 are on sale for only $29 ea (Reg. $49 ea), or get them all in the XPro Styles PAK Bundle for only $149 (reg. $299)! Order now!

Learn more and listen to demos of XPro Styles PAKs.

Video: XPro Styles PAK 9 Overview & Styles Demos: Watch now!

XPro Styles PAKs require Band-in-a-Box® 2025 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.

New! Xtra Styles PAK 20 for Band-in-a-Box 2025 and Higher for Windows!

Xtra Styles PAK 20 for Windows & Mac Band-in-a-Box version 2025 (and higher) is here with 200 brand new RealStyles!

We're excited to bring you our latest and greatest in the all new Xtra Styles PAK 20 for Band-in-a-Box! This fresh installment is packed with 200 all-new styles spanning the rock & pop, jazz, and country genres you've come to expect, as well as the exciting inclusion of electronic styles!

In this PAK you’ll discover: Minimalist Modern Funk, New Wave Synth Pop, Hard Bop Latin Groove, Gospel Country Shuffle, Cinematic Synthwave, '60s Motown, Funky Lo-Fi Bossa, Heavy 1980s Metal, Soft Muted 12-8 Folk, J-Pop Jazz Fusion, and many more!

All the Xtra Styles PAKs 1 - 20 are on special for only $29 each (reg $49), or get all 209 PAKs for $199 (reg $399)! Order now!

Learn more and listen to demos of the Xtra Styles PAK 20.

Video: Xtra Styles PAK 20 Overview & Styles Demos: Watch now!

Note: The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 20 requires the 2025 or higher UltraPAK, UltraPAK+, or Audiophile Edition. They will not work with the Pro or MegaPAK version because they need the RealTracks from the UltraPAK, UltraPAK+, or Audiophile Edition.

New! XPro Styles PAK 9 for Band-in-a-Box 2025 and higher for Windows!

We've just released XPro Styles PAK 9 for Windows & Mac Band-in-a-Box version 2025 (and higher) with 100 brand new RealStyles, plus 29 RealTracks/RealDrums!

We've been hard at it to bring you the latest and greatest in this 9th installment of our popular XPro Styles PAK series! Included are 75 styles spanning the rock & pop, jazz, and country genres (25 styles each) that fans have come to expect, as well as 25 styles in this volume's wildcard genre: funk & R&B!

If you're itching to get a sneak peek at what's included in XPro Styles PAK 9, here is a small helping of what you can look forward to: Funky R&B Horns, Upbeat Celtic Rock, Jazz Fusion Salsa, Gentle Indie Folk, Cool '60s Soul, Funky '70s R&B, Smooth Jazz Hip Hop, Acoustic Rockabilly Swing, Funky Reggae Dub, Dreamy Retro Latin Jazz, Retro Soul-Rock Fusion, and much more!

Special Pricing! Until July 31, 2024, all the XPro Styles PAKs 1 - 9 are on sale for only $29 ea (Reg. $49 ea), or get them all in the XPro Styles PAK Bundle for only $149 (reg. $299)! Order now!

Learn more and listen to demos of XPro Styles PAKs.

Video: XPro Styles PAK 9 Overview & Styles Demos: Watch now!

XPro Styles PAKs require Band-in-a-Box® 2025 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.

Video: Band-in-a-Box® 2025 for Mac®: VST3 Plugin Support

Band-in-a-Box® 2025 for Mac® now includes support for VST3 plugins, alongside VST and AU. Use them with MIDI or audio tracks for even more creative possibilities in your music production.

Band-in-a-Box® 2025 for Macs®: VST3 Plugin Support

Video: Band-in-a-Box® 2025 for Mac®: Using VST3 Plugins

Join the conversation on our forum.

Forum Statistics
Forums58
Topics84,380
Posts778,470
Members39,636
Most Online25,754
Jan 24th, 2025
Newest Members
DobBylan, JoeyCost, Ted1968, Jaraxus92, Mr. Artless
39,635 Registered Users
Top Posters(30 Days)
MarioD 149
DC Ron 113
WaoBand 109
rsdean 89
dcuny 76
Today's Birthdays
furlanetto31
Powered by UBB.threads™ PHP Forum Software 7.7.5