1. You are in the wrong forum.
2. There is a support number, a support email, and an on-live live help, bear in mind it's the West Coast of North America so they are about 5 hours away, meaning they go to work at 12 or 1 p.m. your time.
3. There are other forums. I've had every version for years, and run the latest card drivers on ATI, and in some cases the hooks for error messages that come back for the operating system are something that is Microsoft's fault. But that's up to the support people. Obviously the diagram is calling a graphics routine that seems to choke your o/s graphics card interface.

No one else has reported this problem that I'm aware, so go to the Band in a Box forum, post your problem, the particulars of your computer, your operating system, your version and build of Band in a Box, and information about the video card. Memory and anything else you think might be helpful.

John Conley
Musica est vita