I decided I wanted to plunk down nearly $200 for the Everything Pack pugrade from 2013 but found I forgot my password from last year.

I sent for a temporary one, which I received. It told me I could change my temporary password but I did not see how to do this.

I placed my order.

I then went on to their live chat and asked how to change my password. I was told there was no way to do this. I replied by saying that almost every website on the planet, (that has a web store) allows customers to change their passwords) I was told that they would contact their webmaster but he was very busy and probably doesn't have any time to deal with this right now and that it would be days before they could get back to me.

I then asked to have my order cancelled.

I asked to have Peter Gannon's e-mail address to ask him. They said - sorry ....no ... they don't give that out. I could e-mail Sales@PGMUSIC.com which would go to the same people who didn't help me the first time.

Is this how the new PGMUSIC is handling simple customer request like this?

I have done business with PGMUSIC since they started - but this may be the first year I don't.

If Peter is reading this - I am very disspaointed.

I apologize if I posted this in the wrong forum - but I saw no other place to send my feedback.