I never had to deal with PGmusic's customer service in the past as I never ran across this issue before.

I wasn't very happy with the way they dealt with it. They could have said - "I'm sorry for your frustration and we don't have an answer for you" but we will either e-mail or call you as soon as we do"

Instead they said it couldn't be done - which was wrong.

I just felt like they were taking my business for granted and just wanted me to go away rather than solving the issue.

I asked for Peter Gannon's e-mail which they refused to give me. (Apparently Peter doesn't want to hear from his customers anymore)

That's why I posted my experience on the forum. I was hoping maybe he would come across it and look into the situation.

I used to be a dealer for PGMUSIC a long time ago and today still recommend and use their products with my students. I'm not complaining about the product but the way they handled a simple customer order experience.

I think it could have been handled a lot more professionally.