Personally, I can't agree that PG Music is in any way at fault for not sending its files to Symantec.

The AV program should not rely on every software manufacturer in the world sending them a copy of their exe file to put on the white list.

There are dozens of AV companies out there and thousands of app developers, should every software company send their exe files out to dozens of them too? Then Symantec would be bombarded by hundreds per day.

It's up to Symantec to design their Norton AV product to work properly. If the file is questionable, the AV software should be designed to ask the user if he/she meant to download that file and if he/she wants to trust it.

AV products have flagged false positives since day one. This is no secret, and nobody knows that better than Symantec. Therefore to delete a suspected file that might be a false positive without asking the user if he/she wants to delete it or not, is just plain bad programming.

My AV product asks for everything. I set the controls that way. So even if the app is on the blacklist, it gives me the message and asks if I want to treat it or not.

If I were still a Norton AV user, I would write to them and let them know they need to install the feature to let the end user decide if he/she wants to delete the suspected file or not.

That's my 2 cents anyway.

Insights and incites by Notes

Bob "Notes" Norton smile Norton Music
https://www.nortonmusic.com

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