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How about a "How to treat your customers" tutoral, Peter?




That's not only a great idea, it's been done by the best of the best.

The Ritz-Carlton Hotel, known for setting the standard in hotel management, has a course, open to anyone who can afford the asking price, in how to develop customer loyalty. You don't want "satisfied" customers--you want "delighted" customers. Those are the ones who come back for more and spread the good word of mouth. The RC teaches other businesses how.

Vision, mission, and execution. I don't know how PG figured it out, but he/they did, and they keep on delivering.

A tip o' the Hotlanta Hat to y'all,

R.


"My primary musical instrument is the personal computer."