I think I have 2013 here somewhere but I am not going to bother. I don't have time to be playing around removing and reinstalling TWICE. I will just nag the support people until they fix the bug. And that's not because I want to be a jerk about it. What if Fred from some city in Idaho that hasn't been discovered yet buys this thing as his very first version of the software? Shouldn't it work correctly out of the box for Fred? Fred has no previous version to do this dance with. I just paid $300 for something that doesn't work correctly. That's just wrong. I wouldn't uninstall and reinstall this any more than I would roll back to Windows 98 so I can upgrade to Windows 7. I shouldn't have to. I have emailed support twice about this and have not gotten a reply. I asked "How many styles am I supposed to have, what would the correct directory be and what is the correct size of that directory, and if it says it needs to rebuild and it may take 5 minutes, why does it run like 8 seconds?" Without an answer to the number of styles I am supposed to see listed and the unanswered directory questions, I have no way to know if my software is complete or not. Given that this thing takes like 2 hours to install, I am not going to go through that again when I would need to remove, install 2013, and then install 2016, because as I said, assume this is a brand new first time user installing on a brand new computer. What would THAT guy (Fred) do? After years as an IT pro, I don't do "workaround". I want problems fixed.

I'll email again and hope 3 times is the charm. I am starting to be annoyed at the fact that the sales people are on call 29 hours a day to get my money, but the support people don't answer emails. Tech support has slipped over the last few years. Did PG just get too big?