Tyler just emailed me to say "we likely will not be doing a screen sharing session" but rather just giving instructions.

Well, I've read the relevant part of the manual, so I have one-way instructions already. But just giving instructions doesn't give me the chance to say, "Ok, I'm trying what you've just told me right now; and it's not working, this is what I see". It turns in to a huge long writing exercise with lots of iterations, whereas in a live talk, in happens at live speed. I do not understand why PG support will take a live phone call, but will not do so if it involves seeing my screen thorugh a web browser.

It bothers me a fair bit to have to ask this, but is there anyone in the community who could help me via screensharing with these very basic issues ? I would be willing to make a phone call (I'm in the UK) on my own bill. I'm not techno-clueless, I use a lot of audio/midi/video software, have for many years; I figured out this aspect on my pown with BiB 2014; but I am stumped here.

I installed BiB 2016 alongside BiB 2014 in the way I'd been advised to, rtaher than overwriting BiB 2014, just in case BiB 2016 threw up some new problems (like this) so I could at least use BiB 2014 as a stopgap; but unfortunately since installing BiB 2016, BiB 2014 won't lauch, instead just displaying a complex techie message about some kind of "access error". So basically, since paying for the "upgrade" I'm a lot worse off.

If I really must, I could pay someone here on the fortum for their time via paypal. I'd say it would reflect poorly on PG MUsic if I had to, but pragmatically, I really want to be able to use BiB the way I used to.