The absolute worst on-hold music I've ever heard was when I was holding for tech help for over an hour. I put it on the speaker phone while I worked at other things.

It was generic smooth jazz type music that was a 45 second loop that repeated over and over and over and over.....

And if that wasn't bad enough, at the loop point the tempo didn't match after the loop point which made it seem like a glitch. That made the on-hold music hard to ignore.

And what about those other on-hold robots that interrupt the song every minute or two to say something like, "Your all is important to us. Please hold while we ignore you." (OK I changed the second sentence to what the meant, not what they actually said.)

But then, if you are on-hold and there is complete silence, you sit there wondering if you got dropped or not.

My answer --- Hire more help --- Who can afford to buy products if nobody has a job?

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Bob "Notes" Norton smile Norton Music
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