Assuming that the drive itself is sound and that you are having a usb related problem, if you are using a Desktop computer and you have an empty bay and an available SATA hookup for the hard drive, the quickest and easiest solution is to pull the drive out of the usb enclosure and install it in your computer. The Band-in-a-Box Audiophile usb enclosure contains a 3.5 inch SATA Hatachi Drive.

If you turn the enclosure upside down and look on the front end, there is a single screw to remove. Take that out and the enclosure will flip open. Inside, there is one more screw to remove on the top of the drive rail (right in the middle). Take that out, then flip the black lever and the drive will pop right out. Take the drive and put it in an empty bay in your desktop and hook up the power and data cables and you are are ready to go. If the drive doesn't work at that point, at least you have identified the problem as being the hard drive and not the enclosure or your usb ports. If it does work you have avoided having to send the unit back.

Alternatively you could get an eSATA card and an eSATA enclosure and put the drive in that. That was my solution. I've had lots of problems with my usb drives under Vista and Windows 7 (not just BIAB's hard drives) so the eSATA solution was something that I already had in place.

Matt, considering the problems that I've been having with my usb devices, I like to hear about the solution that addresses lots of usb connections to different ports over time.

Keith
2025 Audiophile Windows 11 RYZEN THREADRIPPER 3960X 4.5GHZ 128 GB RAM 2 Nvidia RTX 3090s, Vegas,Acid,SoundForge,Izotope Production,Melodyne Studio,SONAR,3 Raven Mtis