cooltouch reading your initial post you seem to be wondering if your computer is seeing both DIMM's and reporting both of them as a total of memory available, correct.

You can usually do this quite easily from the BIOS of your computer. It may not be obvious what to look for there. However there are free tools that will give you that information if you are not comfy delving into your BIOS.

A good one is 'Speccy' by Piriform, it will tell what slot numbers are populated on your motherboard and what size DIMMs are fitted.

Simply download, install then run the app and you will be presented with a summary of various aspects of your machine. click on the 'RAM' section and the main screen shows more detail of the RAM you have starting with how many slots are populated and how many are free, then various data about the speed of the fitted RAM, at the bottom you will see 'SPD' (Serial Presence Detect) which will show you which DIMMs are functioning, it shoud be two in your case.

If it shows only one then one of yours is either defective or not fitted properly. If it does show 2 then you've just confirmed you have two correctly functioning 4Gb DIMMs. You can then click on the 'Slot #n' titles being shown and see more detail about your physical memory.

Speccy is available here.

https://www.ccleaner.com/speccy/download/standard

If you do want to add more ram then the earlier link to the 'Crucial' scan tool is a good idea as it will tell you exactly what options you have to upgrade.

So now you have the 'skinny' too!

Last edited by Jonbouy; 01/22/19 02:11 PM.