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Help! Tech S.O.S (Off topic)
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Strange problem. Two or three days ago a email message box started obstructing the right third of the browser window on every PG Music web page.

I normally use Mozilla Firefox. I tried using Chrome and Edge and the message box shows up on every browser.

I tried clearing browser cache with no change.

Whatever it is it only shows up on the PG Music website and the minimize icon in the top, right corner does not make it retract.

I've run out of ideas to try. Anyone?

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Message Box window Clicking minimize does not minimize.

Jim Fogle - 2026 BiaB (Build 1217) RB (Build 4) - Ultra+ PAK
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Music at: https://fogle622.wix.com/fogle622-audio-home
Help! Tech S.O.S (Off topic)
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Looks like the chat box opening up but not complete. The chat box closes fine for me. What happens if you logout of PG then come back in.

Tony


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Maybe check to see if you got an unwanted tool installed on all of your browsers. You could check Programs and Features and see if something new is installed there. You could also check the plugin settings on your browsers to see if there's a new tool there.




Steve

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Help! Tech S.O.S (Off topic)
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Well,

After checking options I found one that opened the window to full screen. The window is PG Music's live chat window operated by ChatBeacon.

I've chatted with PG Music and they are aware of an issue and the vendor is working on resolving the issue.

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Jim Fogle - 2026 BiaB (Build 1217) RB (Build 4) - Ultra+ PAK
DAWs: Cakewalk Sonar - Standalone: Zoom MRS-8
Desktop: i7 Win 11, 12GB ram 256GB SSD, 4 TB HDD
Music at: https://fogle622.wix.com/fogle622-audio-home
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Great that you figured it out sir!




Steve

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Help! Tech S.O.S (Off topic)
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This issue should be fixed now, and thank you for the reports.


Andrew
PG Music Inc.
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Andrew thanks for the feedback. I'm glad to report the issue seems to be resolved.


Jim Fogle - 2026 BiaB (Build 1217) RB (Build 4) - Ultra+ PAK
DAWs: Cakewalk Sonar - Standalone: Zoom MRS-8
Desktop: i7 Win 11, 12GB ram 256GB SSD, 4 TB HDD
Music at: https://fogle622.wix.com/fogle622-audio-home
Help! Tech S.O.S (Off topic)
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Jim,

I'm having the exact problem on another site. The "comment field" is scrolled off the screen to the bottom and out of sight preventing me from commenting. Same utility in Chrome that you mentioned. I'll try RESTORE then report back.

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Did RESTORE still can't comment.

This is the site I'm having trouble with:

https://www.facebook.com/LomondCeilidhBand/videos/234115507785416/?source=feed_text&epa=HASHTAG&__tn__=KH-R

Gemma, the fabulous fiddler, has dedicated a tune to me and I can't even say thank you!

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RESTORE was no help!

Help! Tech S.O.S (Off topic)
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Originally Posted By: Andrew - PG Music
This issue should be fixed now, and thank you for the reports.


Unfortunately now the chat button has grown in size and gets in the way on an iPad. It almost obliterates the Top button.


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Help! Tech S.O.S (Off topic)
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Agreed, I find it way too large. Especially on a mobile device.


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Help! Tech S.O.S (Off topic)
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Quote:
Unfortunately now the chat button has grown in size


Yes, the button should be smaller now.


Andrew
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Help! Tech S.O.S (Off topic)
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Fixed thank you

Tony


HP i7-4770 16GB 1TB SSD, Win 10 Home,
Focusrite 2i2 3rd Gen, Launchkey 61, Maton CW80, Telecaster, Ovation Elite TX, Yamaha Pacifica 612
BB 2022(912) RB 2022(2), CakeWalk, Reaper 6, Audacity, Melodyne 5 Editor, Izotope Music Production Suite 4.1
Help! Tech S.O.S (Off topic)
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Thanks Andrew, much better!


BIAB & RB2026 Win.(Audiophile), Windows 10 Professional & Windows 11, Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors
Help! Tech S.O.S (Off topic)
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Originally Posted By: VideoTrack
Thanks Andrew, much better!


Perfect.

Thanx Andrew for fixing this.


It takes courage for a man to admit his wife was wrong.

64 bit Win 10 Pro, the latest BiaB/RB, Roland Octa-Capture audio interface, a ton of software/hardware
Help! Tech S.O.S (Off topic)
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I've found the original problem with the Chat button still exists. If I launch it (inadvertently) the chat screen is displayed but cannot then be closed or minimized. Even navigating to a different PGM forum page it automatically is re-displayed. I have to close the PG Music page in the browser.

I'm used Firefox 75.0


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BIAB & RB2026 Win.(Audiophile), Windows 10 Professional & Windows 11, Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors
Help! Tech S.O.S (Off topic)
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This was the Firefox issue that the original post is talking about, that was fixed. It might require a Ctrl+F5 refresh - could you try that?


Andrew
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Thanks Andrew, yes, it appears it was cached.
Refresh has resolved. All good.


BIAB & RB2026 Win.(Audiophile), Windows 10 Professional & Windows 11, Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors
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PG Music News
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Introducing XPro Styles PAK 10 – Now Available for Mac Band-in-a-Box 2025 and Higher!

We've just released XPro Styles PAK 10 for Mac & Windows Band-in-a-Box version 2025 (and higher) with 100 brand new RealStyles, plus 28 RealTracks and RealDrums!

Few things are certain in life: death, taxes, and a brand spankin’ new XPro Styles PAK! In this, the 10th edition of our XPro Styles PAK series, we’ve got 100 styles coming your way! We have the classic 25 styles each from the rock & pop, jazz, and country genres, and rounding out this volume's wildcard slot is 25 styles in the Praise & Worship genre! A wide spanning genre, you can find everything from rock, folk, country, and more underneath its umbrella. The included 28 RealTracks and RealDrums can be used with any Band-in-a-Box® 2026 (and higher) package.

Here’s just a small sampling of what you can look forward to in XPro Styles PAK 10: Soft indie folk worship songs, bumpin’ country boogies, gospel praise breaks, hard rockin’ pop, funky disco grooves, smooth Latin jazz pop, bossa nova fusion, western swing, alternative hip-hop, cool country funk, and much more!

Special offers until December 31st, 2025!

All the XPro Styles PAKs 1 - 10 are on sale for only $29 ea (Reg. $49 ea), or get them all in the XPro Styles PAK Bundle for only $149 (reg. $299)! Order now!

Learn more and listen to demos of XPro Styles PAKs.

Video: XPro Styles PAK 10 Overview & Styles Demos: Watch now!

XPro Styles PAKs require Band-in-a-Box® 2025 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.

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Xtra Styles PAK 21 for Mac & Windows Band-in-a-Box version 2025 (and higher) is here with 200 brand new RealStyles!

We're excited to bring you our latest Xtra Styles PAK installment—the all new Xtra Styles PAK 21 for Band-in-a-Box version 2025 (and higher)!

Rejoice, one and all, for Xtra Styles PAK 21 for Band-in-a-Box® is here! We’re serving up 200 brand spankin’ new styles to delight your musical taste buds! The first three courses are the classics you’ve come to know and love, including offerings from the rock & pop, jazz, and country genres, but, not to be outdone, this year’s fourth course is bro country! A wide ranging genre, you can find everything from hip-hop, uptempo outlaw country, hard hitting rock, funk, and even electronica, all with that familiar bro country flair. The dinner bell has been rung, pickup up Xtra Styles PAK 21 today!

In this PAK you’ll discover: Energetic folk rock, raucous train beats, fast country boogies, acid jazz grooves, laid-back funky jams, a bevy of breezy jazz waltzes, calm electro funk, indie synth pop, industrial synth metal, and more bro country than could possibly fit in the back of a pickup truck!

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Video: Xtra Styles PAK 21 Overview & Styles Demos: Watch now!

Note: The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 21 requires the 2025 or higher UltraPAK, UltraPAK+, or Audiophile Edition. They will not work with the Pro or MegaPAK version because they need the RealTracks from the UltraPAK, UltraPAK+, or Audiophile Edition.

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