I am glad I can get high speed internet at any cost. AT&T is great when it is working correctly.

AT&T is and has always been very difficult to deal with when something is not working correctly. Their standard answer is to say it is Sprints fault or Wiltel or Verizon.

I guess this is pretty common with many of the telcos.

If you are dealing with a consumer issue the people you will be talking to know next to nothing. Nothing is going to happen until a engineer gets involved. Solving communications issues are frequently not simple.

In the commercial world, when I worked at the bank you can not imagine how many hours I have spent on the phone with the engineers from telcos trying to solve long haul problems.

I have ask the engineers a zillion times "what is the signal path end to end"

Network engineering is complex and getting more so every day.

I am not sure what any of this has to do with a network outage in New York City last Tuesday morning which was my original question. I certainly have no issue with discussing networking issues as it is a pretty interesting subject.

Cheers,

Billy

“Amazing! I’ll be working with Jaco Pastorius, Charlie Parker, Art Tatum, and Buddy Rich, and you’re telling me it’s not that great of a gig?
“Well…” Saint Peter, hesitated, “God’s got this girlfriend who thinks she can sing…”