Originally Posted By: Paj

2. When Paj says it can be "remotely addressed" what that means is that the tech can remotely log in and control your machine to run all manner of diagnostics and analysis that I wouldn't have a clue about. This is part of what paid protection software gives you.


I did have to use the remote access feature once; not because of an infection but because Norton de-activated after a Windows7 update and wouldn't re-install/re-establish itself. Norton support asked if they could call me to set up a session and, once the session was set up (phone + computer), they took over. It took the better part of an hour (I think I only had DSL at the time) but the problem was solved without any reoccurrence, they apologized, and then they added 14 free months to my subscription. I guess the apology was genuine.

Don't get me wrong: If my PC protection fails I have no problem at all in throwing the vendor overboard, especially when costs increase and get charged a la carte. It's just that a breach hasn't happened yet.

Paj
8^)