Originally Posted By: Roger Leos
I purchased and downloaded full version of BIAB 2020 including Real Tracks but now the realtracks files disapeared and all I have is BIAB with General MIDI sounds.
Why do I have to purchase again the realtrackas again? What does guarantees that the Real trackas wont´disappear again?

Whay may I be doin wrong?

I feel Cheated and robbed by PG Music

Welcome to the forums, Roger.

Firstly, I very much doubt that you have been cheated, and secondly, I'm sure that this is resolvable, most probably without purchasing the RealTracks again.

1: Which 'full version' did you purchase (Pro, Mega, Ultra, etc)?

2: Did you install the RealTracks on a different drive (e.g. a removable drive)?

3: Can you log on to your PG Music Account (top RH corner of this web site) , select My Products, and check if the RealTracks are available for you to download.

4: If the above is unsuccessful, contact PG Music Support (the link is on the same page), or by Chat, then explain your issue, and see how this progresses.

We are only members here, just like you, but the company has an excellent reputation for customer satisfaction.

I'm fairly confident that this will be resolved satisfactorily.

Also, RealTracks don't just disappear, there has to be a reason. My suggestion is to identify the reason, and this might save the issue from occurring in the future.

BIAB & RB2025 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones