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#435521 - 10/27/17 01:46 PM [Help! Tech S.O.S (Off topic)] I need some computer help
Registered: 12/27/03
Posts: 11596
Loc: Hamlin NY
MarioD Offline
Veteran

Registered: 12/27/03
Posts: 11596
Loc: Hamlin NY
I need some professional computer help. The problem is my Defender will not open and the setting/window defender options are all gray. This 64 bit Win 10 off-line (it is only online for updates and program authorization) computer has not an OS update for about a year: it wasn't broke so I didn't fix it.

The following programs found not mal-ware or viruses:
1-anti malwarebytes
2-Rkill - but it did find other problems see below
3-adwcleaner
4-Windows on-line virus checker

Also hijack this found other problems also, including the fact that there is no host file.
Ccleaner found no problems with the registry

My best guess is that either I have a very bad virus or, more probably, my disk drive is failing. My guess it is the later.

I should add that I installed the Kontakt 5.71 update and the Olympus Micro Choir Element Kontakt program but even after these I could turn Defender on and off. It was a couple of days later the problems started.

I appolgize for the length of this message but I wanted to give you as much information as I could. I also thank you very much for your time and talents.

Following is the Rkill and hijack this text logs and the defender error message.

Rkill 2.7.0 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2017 BleepingComputer.com
More Information about Rkill can be found at this link:
http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 10/26/2017 07:59:23 PM in x64 mode.
Windows Version: Windows 10 Pro

Checking for Windows services to stop:

* No malware services found to stop.

Checking for processes to terminate:

* No malware processes found to kill.

Checking Registry for malware related settings:

* No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

* Windows Automatic Updates Disabled

[HKLM\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU]
"NoAutoUpdate" = dword:00000001

* Windows Defender Disabled

[HKLM\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware" = dword:00000001

Checking Windows Service Integrity:

* AeLookupSvc [Missing Service]
* AllUserInstallAgent [Missing Service]
* hkmsvc [Missing Service]
* THREADORDER [Missing Service]
* adp94xx [Missing Service]
* adpahci [Missing Service]
* adpu320 [Missing Service]
* arc [Missing Service]
* discache [Missing Service]
* FxPPM [Missing Service]
* HdAudAddService [Missing Service]
* HyperVideo [Missing Service]
* iirsp [Missing Service]
* LSI_SAS2 [Missing Service]
* LSI_SCSI [Missing Service]
* nfrd960 [Missing Service]
* viaide [Missing Service]
* Wd [Missing Service]

* napagent [Missing ImagePath]
* WPCSvc [Missing ImagePath]

* MMCSS => \SystemRoot\system32\drivers\mmcss.sys [Incorrect ImagePath]
* SystemEventsBroker => %SystemRoot%\system32\svchost.exe -k DcomLaunch [Incorrect ImagePath]
* WSService => %SystemRoot%\System32\svchost.exe -k wsappx [Incorrect ImagePath]
* CompositeBus => \SystemRoot\System32\DriverStore\FileRepository\compositebus.inf_amd64_912dfdedc3d2f520\CompositeBus.sys [Incorrect ImagePath]

Searching for Missing Digital Signatures:

* No issues found.

Checking HOSTS File:

* No issues found.

Program finished at: 10/26/2017 08:00:19 PM
Execution time: 0 hours(s), 0 minute(s), and 55 seconds(s)
------------------------------------------------------------------

Logfile of Trend Micro HijackThis v2.0.5
Scan saved at 4:16:57 PM, on 10/27/2017
Platform: Unknown Windows (WinNT 6.02.1008)
MSIE: Internet Explorer v11.0 (11.00.10586.0545)

FIREFOX: 47.0.2 (x86 en-US)
Boot mode: Normal

Running processes:
C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe
C:\Users\Owner\AppData\Local\Microsoft\BingSvc\BingSvc.exe
C:\Users\Owner\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = Preserve
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=255141
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/p/?LinkId=255141
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\amd64\CLIStart.exe" MSRun
O4 - HKLM\..\Run: [AcronisTibMounterMonitor] C:\Program Files (x86)\Common Files\Acronis\TibMounter\TibMounterMonitor.exe
O4 - HKLM\..\Run: [TrueImageMonitor.exe] C:\Program Files (x86)\Acronis\TrueImageHome\TrueImageMonitor.exe
O4 - HKLM\..\Run: [FUFAXRCV] "C:\Program Files (x86)\Epson Software\FAX Utility\FUFAXRCV.exe"
O4 - HKLM\..\Run: [FUFAXSTM] "C:\Program Files (x86)\Epson Software\FAX Utility\FUFAXSTM.exe"
O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
O4 - HKCU\..\Run: [BingSvc] C:\Users\Owner\AppData\Local\Microsoft\BingSvc\BingSvc.exe
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O18 - Protocol: tbauth - {14654CA6-5711-491D-B89A-58E571679951} - C:\Windows\SysWOW64\tbauth.dll
O18 - Protocol: windows.tbauth - {14654CA6-5711-491D-B89A-58E571679951} - C:\Windows\SysWOW64\tbauth.dll
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: AdobeUpdateService - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ElevationManager\AdobeUpdateService.exe
O23 - Service: Adobe Genuine Software Integrity Service (AGSService) - Adobe Systems, Incorporated - C:\Program Files (x86)\Common Files\Adobe\AdobeGCClient\AGSService.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\WINDOWS\System32\alg.exe (file missing)
O23 - Service: AMD External Events Utility - Unknown owner - C:\WINDOWS\system32\atiesrxx.exe (file missing)
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: @%SystemRoot%\system32\DiagSvcs\DiagnosticsHub.StandardCollector.ServiceRes.dll,-1000 (diagnosticshub.standardcollector.service) - Unknown owner - C:\WINDOWS\system32\DiagSvcs\DiagnosticsHub.StandardCollector.Service.exe (file missing)
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\WINDOWS\System32\lsass.exe (file missing)
O23 - Service: EpsonCustomerResearchParticipation - SEIKO EPSON CORPORATION - C:\Program Files\EPSON\EpsonCustomerResearchParticipation\EPCP.exe
O23 - Service: Epson Scanner Service (EpsonScanSvc) - Unknown owner - C:\WINDOWS\system32\EscSvc64.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\WINDOWS\system32\fxssvc.exe (file missing)
O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files (x86)\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: @%SystemRoot%\system32\ieetwcollectorres.dll,-1000 (IEEtwCollectorService) - Unknown owner - C:\WINDOWS\system32\IEEtwCollector.exe (file missing)
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: Malwarebytes Service (MBAMService) - Malwarebytes - C:\Program Files\Malwarebytes\Anti-Malware\mbamservice.exe
O23 - Service: Acronis Managed Machine Service Mini (mmsminisrv) - Acronis - C:\Program Files (x86)\Common Files\Acronis\Infrastructure\mms_mini.exe
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\WINDOWS\System32\msdtc.exe (file missing)
O23 - Service: @mqutil.dll,-6102 (MSMQ) - Unknown owner - C:\WINDOWS\system32\mqsvc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: PACE License Services (PaceLicenseDServices) - PACE Anti-Piracy, Inc. - C:\Program Files (x86)\Common Files\PACE\Services\LicenseServices\LDSvc.exe
O23 - Service: Corel License Validation Service V2 x64, Powered by arvato (PSI_SVC_2_x64) - arvato digital services llc - c:\Program Files\Common Files\Protexis\License Service\PsiService_2.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\WINDOWS\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\SensorDataService.exe,-101 (SensorDataService) - Unknown owner - C:\WINDOWS\System32\SensorDataService.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\WINDOWS\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\WINDOWS\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\WINDOWS\system32\sppsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\TieringEngineService.exe,-702 (TieringEngineService) - Unknown owner - C:\WINDOWS\system32\TieringEngineService.exe (file missing)
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\WINDOWS\system32\UI0Detect.exe (file missing)
O23 - Service: USB MIDI Series Audio Device Monitor (USBMIDIAudioDevMon) - M-Audio - C:\Program Files (x86)\M-Audio\USB MIDI Series\AudioDevMon.exe
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\WINDOWS\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\WINDOWS\system32\vssvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\WINDOWS\system32\wbengine.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-320 (WdNisSvc) - Unknown owner - C:\Program Files (x86)\Windows Defender\NisSrv.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-310 (WinDefend) - Unknown owner - C:\Program Files (x86)\Windows Defender\MsMpEng.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\WINDOWS\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 8047 bytes


Attachments
pic 1.JPG

Description: Defender message


_________________________
Politicians, like diapers, occasionally need to be changed. Usually for the same reason!

64 bit Win 10 Pro - the latest BiaB and RB - Roland Octa-Capture audio interface - a ton of software and some hardware.

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#435523 - 10/27/17 01:51 PM [Help! Tech S.O.S (Off topic)] Re: I need some computer help [Re: MarioD]
Registered: 07/12/00
Posts: 18047
Loc: Hudson Valley & Lake George NY
Matt Finley Online   content
Veteran

Registered: 07/12/00
Posts: 18047
Loc: Hudson Valley & Lake George NY
Details, Mario. We need details!

(kidding). I'm not seeing anything jump out here. I have never had Windows Defender go off, not turned it off manually.

You said you've left your PC offline for a long time. Are you sure it isn't just in the process of a lot of updating? I have that with my camp computer, which you've seen. When I visit, it takes a long time, maybe 20 minutes, to load all the updates. Task manager shows the CPU running at over 90%. While it's doing that, everything is unresponsive. In your case, it has a lot to do and I would let it alone overnight.

ps I like ADWCleaner. Even though it's owned now my Malwarebytes I run both (MWBPro), but ADW is the one that finds the problems.


_________________________
BIAB 2019 Win Audiophile; [& 2018 Mac UltraPak]. Software: Cakewalk, Adobe Audition, Ozone, Encore; Win 10 64 Pro. Hardware: custom i7, 16 Gb; Roland Integra-7, Focusrite 18i20(2), TCE Finalizer, Behringer X-Touch, Adam sub & monitors.

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#435533 - 10/27/17 02:45 PM [Help! Tech S.O.S (Off topic)] Re: I need some computer help [Re: MarioD]
Registered: 12/20/00
Posts: 11004
Loc: Pensacola, Florida
jford Offline
Veteran

Registered: 12/20/00
Posts: 11004
Loc: Pensacola, Florida
It's possible some of your other anti-virus/anti-spyware is interfering with it.

Don't know if it helps, but here's something to look at:

http://www.thewindowsclub.com/unable-to-turn-on-windows-defender
_________________________
John

HP Win10Pro-64, 8GB
ASUS Win10Pro-64, 16GB
HP Win7Pro-64, 8GB

H/W-Behringer U-Phoria UMC404HD, Casio Kbds
S/W-BB/RB2018/Sonar/Reaper/Studio One/Samplitude/MixBus/Notion/Finale/Noteworthy/NI Komplete/Halion/Garritan/IK
Web-http://www.sus4chord.com

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#435552 - 10/27/17 03:57 PM [Help! Tech S.O.S (Off topic)] Re: I need some computer help [Re: MarioD]
Registered: 12/08/02
Posts: 5651
Loc: Chicago
MusicStudent Offline
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Registered: 12/08/02
Posts: 5651
Loc: Chicago
Originally Posted By: MarioD
... computer has not an OS update for about a year: it wasn't broke so I didn't fix it.



This concerns me. Actually, I think you antivirus is conflicting and causing the shutdown of Defender, but while I also turn off the OS updates in Services, I do turn them back on every couple months or so. Or when I am having a problem which I can't figure out, like maybe what you are seeing now.

When you turn updates back on, it will take you two days to get everything downloaded and installed, then you can turn it off again.
_________________________
Dan
BIAB2018
BIAB User Map
SoundCloud


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#435567 - 10/27/17 04:24 PM [Help! Tech S.O.S (Off topic)] Re: I need some computer help [Re: MarioD]
Registered: 06/04/00
Posts: 2148
Loc: New Mexico
Larry Kehl Offline
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Registered: 06/04/00
Posts: 2148
Loc: New Mexico
Before anything else can you boot into safe mode?

If you can - then see what was the latest programs installed and if you see something suspicious that you did not install UNINSTALL IT

INFO for later ----------

you may need to run DSIM btu before you get there you DO have a Win 10 USB you built when you installed/upgrade to WIN 10 - or a local network to another GOOD win 10 PC? You might need it to recover any Win 10 system files it finds are missing or corrupt if it can't find a local (hidden) copy

https://www.windowscentral.com/how-use-dism-command-line-utility-repair-windows-10-image

if everything below fails then do this DSIM

end of info for later ---------------------


If you did a safeboot and you can't find anything then

If you think its a disk (and it COULD be) run a command prompt (Cmd) as Administrator and type:

"FSUTIL DIRTY QUERY C:"

if it comes back "Volume - C: is NOT Dirty"

I would next run (again from Command Prompt)

"SFC /Scannow"

if it comes back as says "Volume - C: IS Dirty"

you should type (again from command prompt)

"CHKDSK /F /R /X" (so it fixes errors and repairs/marks out bad sectors but LOCKS the volume only easy way to clear a "Dirty" set bit)


BEFORE WE DO THIS is it a HDD or a SDD? Do not do this on a SDD!

simply do a "CHKDSK /F /X" (leave out the "R")


(which will then tell you it will be run at next boot)

NOTE it it is a VERY large disk (over 1TB) it will take a LONG time and will happen at next boot

my 2TB drives take forever (many many hours) so I cheat if I corrupt part of one (I'm always mucking around)

"CHKDSK /F /R /C /I"

does same as above but a lot faster at risk of still missing stuff

/c Skips the checking of cycles within the folder structure.

/I Performs a simpler check of index entries.

Since you have bad parts (based on needing to run CHKDSK to fix the drive) you now probably also need to run "SFC /Scannow"


this is just ONE reference that tells you all this

http://www.howto-connect.com/sfc-scannow-dism-exe-chkdsk-windows-10/



GOOD LUCK

Larry




========================


PS I KNOW you use CCleaner (and similar tools but NOT including Malwarebytes and root killers) but you should NEVER let it or ANY tool MODIFY your Registry in ANYWAY (unless you have investigated that Registry KEY and its entries and YOU know what it is changing and its impact!).

These tools are TOO aggressive and frankly too dumb to not break OTHER stuff in the registry (and they also can be overly aggressive with uncommon but perfectly fine files, dlls, .coms, .exe'.s.
_________________________
Win10Pro64,i78086K,32GB,2TBSSD+20TB HDDs,1080TI,Scarlett18i8,MIDI4x4,Montage7,Fusion 8HD,QS8,GR-50,Integra7,XV5080,Fantom-XR,QSR,SC-8850,SPLAT,FL20, SO3,MC8,AD2,ST3,Kontakt5,Amptube4,etc.. but I'm really a guitar player;AXE FX III+++

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#435638 - 10/28/17 06:01 AM [Help! Tech S.O.S (Off topic)] Re: I need some computer help [Re: Matt Finley]
Registered: 12/27/03
Posts: 11596
Loc: Hamlin NY
MarioD Offline
Veteran

Registered: 12/27/03
Posts: 11596
Loc: Hamlin NY
Matt,

I forgot to mention that I am using Win 10 Pro with the Win updates turned off. That is why this computer hasn't updated in over a year.

I also forgot to mention that I have tried run/services.msc and set startup type to automatic and also cmd (as administrator)/scannow. Again nothing found.

I also was in the registry trying to reset all of the defender data, again with no luck.

This one has me stumped. I do have a C:/ backup on an eternal HD but I do like to solve problems like this. The backup was about a month ago and I would lose only a couple of program updates that I could reinstall.
_________________________
Politicians, like diapers, occasionally need to be changed. Usually for the same reason!

64 bit Win 10 Pro - the latest BiaB and RB - Roland Octa-Capture audio interface - a ton of software and some hardware.

Top
#435639 - 10/28/17 06:02 AM [Help! Tech S.O.S (Off topic)] Re: I need some computer help [Re: jford]
Registered: 12/27/03
Posts: 11596
Loc: Hamlin NY
MarioD Offline
Veteran

Registered: 12/27/03
Posts: 11596
Loc: Hamlin NY
Thanx John,

But been there - done that with no luck.
_________________________
Politicians, like diapers, occasionally need to be changed. Usually for the same reason!

64 bit Win 10 Pro - the latest BiaB and RB - Roland Octa-Capture audio interface - a ton of software and some hardware.

Top
#435641 - 10/28/17 06:13 AM [Help! Tech S.O.S (Off topic)] Re: I need some computer help [Re: MusicStudent]
Registered: 12/27/03
Posts: 11596
Loc: Hamlin NY
MarioD Offline
Veteran

Registered: 12/27/03
Posts: 11596
Loc: Hamlin NY
Thanx Dan,

I only use Defender as my anti-virus so there are no other anti-viruses on my machine.

As a last resort I am going to take the time and update this machine. Again it wasn't broke so I wasn't going to fix it. I think its broke now!
_________________________
Politicians, like diapers, occasionally need to be changed. Usually for the same reason!

64 bit Win 10 Pro - the latest BiaB and RB - Roland Octa-Capture audio interface - a ton of software and some hardware.

Top
#435650 - 10/28/17 07:10 AM [Help! Tech S.O.S (Off topic)] Re: I need some computer help [Re: MarioD]
Registered: 07/12/00
Posts: 18047
Loc: Hudson Valley & Lake George NY
Matt Finley Online   content
Veteran

Registered: 07/12/00
Posts: 18047
Loc: Hudson Valley & Lake George NY
The Windows update should restore Defender.
_________________________
BIAB 2019 Win Audiophile; [& 2018 Mac UltraPak]. Software: Cakewalk, Adobe Audition, Ozone, Encore; Win 10 64 Pro. Hardware: custom i7, 16 Gb; Roland Integra-7, Focusrite 18i20(2), TCE Finalizer, Behringer X-Touch, Adam sub & monitors.

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#435673 - 10/28/17 11:02 AM [Help! Tech S.O.S (Off topic)] Re: I need some computer help [Re: Larry Kehl]
Registered: 12/27/03
Posts: 11596
Loc: Hamlin NY
MarioD Offline
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Registered: 12/27/03
Posts: 11596
Loc: Hamlin NY
Hi Larry,

The first thing I did was to run safe mode and check all programs. There was nothing strange there. But I went into safe mode again and ran rkill and adwcleaner. Again no problems were indicated.

I ran fsutil dirty query c: and sfc/scannow (again) and no problems were indicated, i.e. c: is not dirty.

I think that I will just bit the bullet and upgrade Win 10. Like I said I do have a backup disk.
_________________________
Politicians, like diapers, occasionally need to be changed. Usually for the same reason!

64 bit Win 10 Pro - the latest BiaB and RB - Roland Octa-Capture audio interface - a ton of software and some hardware.

Top
#435674 - 10/28/17 11:02 AM [Help! Tech S.O.S (Off topic)] Re: I need some computer help [Re: Matt Finley]
Registered: 12/27/03
Posts: 11596
Loc: Hamlin NY
MarioD Offline
Veteran

Registered: 12/27/03
Posts: 11596
Loc: Hamlin NY
Originally Posted By: Matt Finley
The Windows update should restore Defender.


Yep, it looks like that is what I will have to do.
_________________________
Politicians, like diapers, occasionally need to be changed. Usually for the same reason!

64 bit Win 10 Pro - the latest BiaB and RB - Roland Octa-Capture audio interface - a ton of software and some hardware.

Top
#435746 - 10/28/17 09:18 PM [Help! Tech S.O.S (Off topic)] Re: I need some computer help [Re: MarioD]
Registered: 06/04/00
Posts: 2148
Loc: New Mexico
Larry Kehl Offline
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Registered: 06/04/00
Posts: 2148
Loc: New Mexico
This is clearly closing the stable door after the horse has bolted but when you get 'er fixed - IMAGE (backup) the OS drive!

I thought you had/used Acronis? Maybe not, but in any case get and use something. Even PC's/laptop's that are used off-line need to be imaged, FREQUENTLY, for just such disasters.

Just the fact you turn on a PC puts them at risk of a SNAFU, let alone HDD, yes even SDD, errors in the worst possible place. Murphy is ALIVE and well and living in your system.

GOOD LUCK
Larry
_________________________
Win10Pro64,i78086K,32GB,2TBSSD+20TB HDDs,1080TI,Scarlett18i8,MIDI4x4,Montage7,Fusion 8HD,QS8,GR-50,Integra7,XV5080,Fantom-XR,QSR,SC-8850,SPLAT,FL20, SO3,MC8,AD2,ST3,Kontakt5,Amptube4,etc.. but I'm really a guitar player;AXE FX III+++

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#435766 - 10/29/17 07:34 AM [Help! Tech S.O.S (Off topic)] Re: I need some computer help [Re: Larry Kehl]
Registered: 12/27/03
Posts: 11596
Loc: Hamlin NY
MarioD Offline
Veteran

Registered: 12/27/03
Posts: 11596
Loc: Hamlin NY
Yes, I have Acronis and I do have an image backup on two external HDs. That is my backup plan if the updates mess up this computer.

I am going to update because I haven't done so in a little over a year. It is time I think. I think the latest Defender update on my old OS caused all of my problems as every test that I took came back with no problems indicated, even in safe mode.

Note that I do an image backup either every month or after a major change on my system.
_________________________
Politicians, like diapers, occasionally need to be changed. Usually for the same reason!

64 bit Win 10 Pro - the latest BiaB and RB - Roland Octa-Capture audio interface - a ton of software and some hardware.

Top
#435961 - 10/30/17 04:21 PM [Help! Tech S.O.S (Off topic)] Re: I need some computer help [Re: MarioD]
Registered: 12/27/03
Posts: 11596
Loc: Hamlin NY
MarioD Offline
Veteran

Registered: 12/27/03
Posts: 11596
Loc: Hamlin NY
FYI - I had to use my backup plan and load my Acronis image.

The problem was that Defender somehow got locked and nothing would allow it to change, not even a Win 10 update or services.msc/Windows Defender Service or Windows Defender Network. I have no idea how it got locked but that was the problem.

Its a good thing I believe in backing up may systems.
_________________________
Politicians, like diapers, occasionally need to be changed. Usually for the same reason!

64 bit Win 10 Pro - the latest BiaB and RB - Roland Octa-Capture audio interface - a ton of software and some hardware.

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#436101 - 10/31/17 06:37 PM [Help! Tech S.O.S (Off topic)] Re: I need some computer help [Re: MarioD]
Registered: 06/04/00
Posts: 2148
Loc: New Mexico
Larry Kehl Offline
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Registered: 06/04/00
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Loc: New Mexico
I was about to ping you to see if you had it solved or paved over it.

Only trouble with not knowing what caused "it" and what "it" was means: "it" could bite ya again.

Larry
_________________________
Win10Pro64,i78086K,32GB,2TBSSD+20TB HDDs,1080TI,Scarlett18i8,MIDI4x4,Montage7,Fusion 8HD,QS8,GR-50,Integra7,XV5080,Fantom-XR,QSR,SC-8850,SPLAT,FL20, SO3,MC8,AD2,ST3,Kontakt5,Amptube4,etc.. but I'm really a guitar player;AXE FX III+++

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#436157 - 11/01/17 06:52 AM [Help! Tech S.O.S (Off topic)] Re: I need some computer help [Re: Larry Kehl]
Registered: 12/27/03
Posts: 11596
Loc: Hamlin NY
MarioD Offline
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Registered: 12/27/03
Posts: 11596
Loc: Hamlin NY
Originally Posted By: Larry Kehl
I was about to ping you to see if you had it solved or paved over it.

Only trouble with not knowing what caused "it" and what "it" was means: "it" could bite ya again.

Larry


It did bite me again. I installed the backup image and all was fine. I added the three Kontakt instruments and one Kontakt update (5.7.1) and all was well. With Defender turned off I shut down the computer for the night. The next day the Defender problem back.

So I ran Chkdsk c: and it found no bad sectors or other problems. I ran chkdsk c:/f/r/x and it went to 11% and stayed there for quite awhile. I turned off the monitor, turned it on about 6 hours later and the desktop was up. No chkdsk or chkdsk log! Is this normal if all is OK?
_________________________
Politicians, like diapers, occasionally need to be changed. Usually for the same reason!

64 bit Win 10 Pro - the latest BiaB and RB - Roland Octa-Capture audio interface - a ton of software and some hardware.

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#436160 - 11/01/17 07:18 AM [Help! Tech S.O.S (Off topic)] Re: I need some computer help [Re: MarioD]
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Loc: Hudson Valley & Lake George NY
Matt Finley Online   content
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Registered: 07/12/00
Posts: 18047
Loc: Hudson Valley & Lake George NY
Normal for chkdsk to take that long? No, not usually but it’s not unheard of. I would keep an eye on it.
_________________________
BIAB 2019 Win Audiophile; [& 2018 Mac UltraPak]. Software: Cakewalk, Adobe Audition, Ozone, Encore; Win 10 64 Pro. Hardware: custom i7, 16 Gb; Roland Integra-7, Focusrite 18i20(2), TCE Finalizer, Behringer X-Touch, Adam sub & monitors.

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#436163 - 11/01/17 07:31 AM [Help! Tech S.O.S (Off topic)] Re: I need some computer help [Re: Matt Finley]
Registered: 12/27/03
Posts: 11596
Loc: Hamlin NY
MarioD Offline
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Registered: 12/27/03
Posts: 11596
Loc: Hamlin NY
Originally Posted By: Matt Finley
Normal for chkdsk to take that long? No, not usually but it’s not unheard of. I would keep an eye on it.


It is a 1TB drive. That is why I thought that it should take a long time.
_________________________
Politicians, like diapers, occasionally need to be changed. Usually for the same reason!

64 bit Win 10 Pro - the latest BiaB and RB - Roland Octa-Capture audio interface - a ton of software and some hardware.

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#436167 - 11/01/17 07:59 AM [Help! Tech S.O.S (Off topic)] Re: I need some computer help [Re: MarioD]
Registered: 12/27/13
Posts: 1333
Loc: St. Louis, MO. USA
sslechta Offline
Expert

Registered: 12/27/13
Posts: 1333
Loc: St. Louis, MO. USA
Unfortunately, when you turn off stuff that Microsoft likes to maintain control of, there can be consequences. Good luck going forward.
_________________________


Steve

BIAB/RB 2018, Pro Tools 2018, Korg N5, Proteus F/X, JBL LSR 4328 Powered Monitors, AKG/Shure Mics.
PC: 1 TB SSD, 2 TB HD, 128 GB Memory

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#436196 - 11/01/17 12:01 PM [Help! Tech S.O.S (Off topic)] Re: I need some computer help [Re: MarioD]
Registered: 06/04/00
Posts: 2148
Loc: New Mexico
Larry Kehl Offline
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Registered: 06/04/00
Posts: 2148
Loc: New Mexico
A on my 2TB drives takes WELL over 5 hours, but there should have log

look in the Event viewer: run "eventvwr" look in Windows Logs -> Application and wait for it to update then look for event with source called chkdsk I guess date would have been yesterday(?)


In one case with a one bad sector it took closer to six hours but it was in a non-critical location (non-OS related).

That's why use the additional /C and /I switches (at first) - it may miss something on first run but it will find big problems a lot faster (MINUTES not hours).

But it sounds like a configuration (registry muck up)/conflict with other SW (other A/V and malware and firewalls) and/or Services issue(s) at this point, especially since you ran CHKDSK twice (before and after re-image) and you have already run SFC before with no issues


I think I missed the details on Windows Defender - you turned it off " or your OTHER A/V turned it off? In my case when I install my A/V install it turned off that part of windows defender ditto my firewall. Only thing I tuned off was the "App & browser Control" section (you don't need even more interrupts running) as well as "Family Options" but that's Win. Def. in update 1703

I Haven't allowed update 1709 on yet and I just put 1703 (spring update) on two weeks ago - and it was a much different Defender than were previous two (1603? or 1507)


hope you find it and squash it

Larry

==========
no help to you but I have multiple boot drives so I boot into Win 7 to run CHKDSK c: /f /r on my Win 10 drive (no need to use the dismount switch /X) and it actually runs faster, I reverse it for Win 7 drive - run chkdsk from Win 10.

Won't work from my Win XP drive becasue I have to hide both the Win 7 and Win 10 drives from Win XP (otherwise Win XP overwrites those OSs' restore points) - but WIN 7 and Win 10 see and can perform checks on the WIN XP drive.










Edited by Larry Kehl (11/01/17 12:01 PM)
_________________________
Win10Pro64,i78086K,32GB,2TBSSD+20TB HDDs,1080TI,Scarlett18i8,MIDI4x4,Montage7,Fusion 8HD,QS8,GR-50,Integra7,XV5080,Fantom-XR,QSR,SC-8850,SPLAT,FL20, SO3,MC8,AD2,ST3,Kontakt5,Amptube4,etc.. but I'm really a guitar player;AXE FX III+++

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Moderator:  Andrew - PG Music, PeterGannon 
PG Music News
Band-in-a-Box® 2019 on a USB 3.0 Hard Drive - Speed Thrills!

We're excited to say that all Band-in-a-Box® 2019 for Windows UltraPAK and UltraPAK+ orders now ship on a USB 3.0 hard drive!

What does this mean? Faster hard drive transfer rates will enhance the program operations (faster time to generate tracks, reduced audio artifacts) and offer faster transfer speeds (typically up to 3x faster)!

It's a great time to order your UltraPAK or UltraPAK+ Upgrade... they're ON SALE until December 31st!

Band-in-a-Box® UltraPAK $469
Upgrade from Version 2018: [color:#FF0000]$149[/color] (reg: $279)
Upgrade from Version 2017 or earlier or crossgrade: [color:#FF0000]$169[/color] (reg: $299)

Band-in-a-Box® UltraPAK+ $569
Upgrade from Version 2018: [color:#FF0000]$179[/color] (reg: $379)
Upgrade from Version 2017 or earlier or crossgrade: [color:#FF0000]$199[/color] (reg: $399)
Note: The difference between the UltraPAK and the UltraPAK+ is that the MIDI Songs & Lessons PAK is included in the UltraPAK+ package.

Video: Band-in-a-Box® 2019 for Windows® New Features!

Our "Band-in-a-Box® 2019 for Windows®! New Features, RealTracks, and other content!" video is now ready! Get to know all about the newest features in Band-in-a-Box® 2019: Click here to watch...

We have listed a table of contents for this video, you'll see it within the YouTube video description, or by visiting this forum post.

RealBand 2019 - A New Look!

Have you opened up your RealBand 2019 yet? You may notice that we've given it a fresh new look! In fact, there are now 3 different looks to RealBand.

See for yourself! Within the program, visit Options | Icon Set and choose from: Classic, Modern 1, or Modern 2.

Band-in-a-Box® 2019 for Windows - Choosing to Run 64-bit or 32-bit

We heard you! With the release of Band-in-a-Box® 2019 for Windows we've included the BRAND NEW 64-bit version of Band-in-a-Box®, which works well with the latest plugins and 64-bit OS features! Because not everyone has a 64-bit computer, we include both the 64-bit and 32-bit versions with your purchase - you choose which one to use!

By default, when you install your Band-in-a-Box® 2019 for Windows the 32-bit version will run.

The steps to run the 64-bit version are simple! Just head to your "bb" folder and choose the "bbw64" icon - you'll notice that the Band-in-a-Box® "splash screen" will state "64-bit" as the program opens.
(and if you open the 32-bit version, the "splash screen" will state "32-bit")

Still not certain which version you're running? Within the program, go to Help | About Band-in-a-Box - it'll either state:

Band-in-a-Box® for Windows
Version 2019 (604)
<--- the number in brackets is the build number - this will change as new patch updates are released
64 bit application

or:

Band-in-a-Box® for Windows
Version 2019 (604)
<--- the number in brackets is the build number - this will change as new patch updates are released
32 bit application

We hope everyone who can is enjoying their Band-in-a-Box® 2019 64-bit version for Windows!

NEW! Style-style-style Additions and Enhancements in Band-in-a-Box® 2019 for Windows!

With over 64 new features and enhancements in Band-in-a-Box® 2019, we've made sure to add to, enhance, and update some of the Style features within the program: StylePicker, StyleMaker, and Song Titles browser within the StylePicker!

StylePicker Enhancements:
-If the style list needs rebuild, it tells you that within the StylePicker, instead of a message that requires a response.
-The rebuild is faster than before by 75%. It takes 1/4 of the time now.
-While the style list is being rebuilt, you can see the progress inside the StylePicker.
-The style list can be filtered by a specific RealTracks/RealDrums/MIDI SuperTracks or RealTracks/MIDI SuperTracks in a certain number range.
-You can filter the style list by a specific Xtra Styles PAK.
-The dialog to select an Xtra Styles PAK has a button to take you to the PG Music website that shows information about Xtra Styles PAKs.
-The StylePicker can list all styles (including N/A styles) in the default display.
-The Set number display is improved, including sort by type and Xtra styles.

StyleMaker Improvements:

-The new MIDI velocity offset allows you to make styles with altered loudness for MIDI tracks.
-Styles can be saved with information like a memo, examples, genres, and more, which will be displayed in the StylePicker.
-You can import information from another style. This is useful when you are making a similar style.
-A style can have a huge number of RealTracks (up to 70!) because the StyleMaker now supports RealTracks multi/medley feature, which allows a single track to have up to 10 simultaneous playing of RealTracks.

Song Titles Browser Enhancement

-We’ve added 300 more song titles including requests from users, so there are now over 10,600 titles.
-The chord density filter is available, and it’s also displayed in the memo.
-The chord complexity filter is available.

Review all the new features of Band-in-a-Box® 2019 here.

NEW! Traditional Celtic Tunes with Artist Performance Set 9: Celtic Flute with Geoff Kelly

Purchase Band-in-a-Box® 2019 for Windows during our special (which ends December 31st), and you can add the 49-PAK to your order for just $49!

Among the great Add-ons included in the 49-PAK is our Artist Performance Set 9: Celtic Flute with Geoff Kelly, which includes 18 traditional Celtic tunes! You'll find beautifully performed songs like Boys of Bluehill, The Cliffs of Moher, Harvest Home, Rolling in the Rye Glass, and more!

The Celtic RealTracks backing up performances by Geoff Kelly sound amazing, and so do the duets with previous Artist Performance musician Daniel Lapp (on fiddle)! Listen to all the demos for these Artists Performances near the bottom of our Bonus PAKs page, here.

Here's a taste: Demo: Rolling in the Rye Grass

The Band-in-a-Box® 2019 for Windows Bonus PAKs!

Purchase Band-in-a-Box® 2019 for Windows during our special (which ends December 31st), and you'll receive a FREE Bonus PAK overflowing with great Add-ons, including MIDI SuperTracks Set 28: Pop Basses with 6 MIDI SuperTracks, 21 RealDrums Transcriptions, 120 guitar licks and riffs in Instrumental Studies 7: Brent Mason 12-key CountryPop Guitar Licks, and 15 new MIDI Styles!

Or, upgrade it to the 49-PAK for just $49 and you'll add 40 UNRELEASED RealTracks, 10 "Low Man" & Re-amped "12-Key" Metal/Thrash Electric Guitar RealTracks, 6 more MIDI SuperTracks with Set 29: More Organ, Piano & Accordion, 120 more guitar licks and riffs with Instrumental Studies 8: Brent Mason 12-key Train-Beat Licks, 15 more MIDI Styles, and Artist Performance Set 9: Celtic Flute with Geoff Kelly!

Watch the video highlighting our 49-PAK here, or listen to demos and learn more here.

Free Bonus PAK Contents:
-Look Ma! More MIDI 1
-21 RealDrums Transcriptions
-MIDI SuperTracks Set 28: Pop Basses
-Instrumental Studies 7: Brent Mason 12-key CountryPop Guitar Licks

2019 49-PAK Contents:
-40 Bonus RealTracks!
-10 "Low Man" and Re-amped "12-Key" Metal/Thrash Electric Guitar RealTracks
-Artist Performance Set 9: Celtic Flute with Geoff Kelly
-Instrumental Studies 8: Brent Mason 12-key Train-Beat Licks
-Look Ma! More MIDI 2
-MIDI SuperTracks Set 29: More Organ, Piano & Accordion

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