39. I am having trouble downloading files from your site.

If you are having trouble downloading a demo or product that you have purchased, please click here to read our Sales FAQ topic.

Band-in-a-Box® for Macintosh update patches can be downloaded from here.
RealDrums and RealTracks for Macintosh updates can be downloaded from here.

Depending on your web browser and settings, the file may be automatically downloaded to a folder on your computer without prompting you for a location to save the file. The default for the Safari web browser is normally the 'Downloads' folder in your Home folder. For example, if your User account is 'MyUserName', then the download will be placed in \Users\MyUserName\Downloads. In Safari, you can change this setting if you want, by going to Safari | Preferences | General ('save downloaded files to'). In Firefox, the setting is in Firefox | Preferences ('Save files to').

If the download doesn't seem to work when you click on it, try control-clicking on the link and selecting 'download linked file' or 'download link to disk'. In Safari, go to the Window menu and click on Downloads to take a look at currently downloading files.

The updates are provided as .zip files. Mac OS 10.3 and later have the built-in ability to extract .zip files - you just need to double-click on them. If that is not working for you, control-click on the file, point to 'Open With', and select 'BOMArchive Helper' or 'Archive Utility'. Once extracted, the installer package should be found in the same location as the .zip file - double-click on this package and follow the on-screen instructions to install the update.

Additional tips for downloading can be found in our Sales FAQ topic, or contact us if you need further assistance.

Last edited by Alyssa - PG Music; 09/08/18 09:02 AM.

Alyssa - PG Music