23. When I try to launch the program on Windows 2000/XP, I get a 16 bit Windows Subsystem error referring to the file "AUTOEXEC.NT".

The complete error message is usually: "C:\WINDOWS\SYSTEM32\AUTOEXEC.NT. The system file is not suitable for running MS-DOS and Microsoft Windows applications. Choose 'Close' to terminate the application."

This problem isn't specific to PG Music Inc. software, and may occur when you try to run any 16-bit Windows application on Windows 2000 or XP. This would apply to Band-in-a-Box® 12 or earlier, PowerTracks Pro Audio 7 or earlier, and some other PG Music software.

The error usually indicates that the system file "AUTOEXEC.NT" is missing or damaged. You should be able to resolve the problem by copying "AUTOEXEC.NT" from the '\Windows\repair' folder to the '\Windows\System32' folder (On Windows 2000, copy from 'WINNT\repair' to 'WINNT\System32').

If you are experiencing this problem with a Multimedia Performance, Master Class, or Master Solos series product, download and install the latest update patch for the program. The most recent versions of these programs use 32 bit engines. Updates are available for download from our Software Updates pages. Note that if your program requires the CD to run, you will first need to copy the program to your hard drive. Click here for information on how to do this.

If you are experiencing this problem with an older version of Band-in-a-Box® or PowerTracks Pro Audio, another solution would be to upgrade to the latest version of the program.

Alyssa - PG Music