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#8126 08/09/08 01:57 AM
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davfra Offline OP
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I just paid for a product for download and have received no instructions as to how to obtain my goods.
Can anybody help, please?
Would have been quicker to have ordered mail delivery!

davfra #8127 08/09/08 08:29 AM
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If you didn't find the electronic delivery download link and were not emailed one, or perhaps you were emailed one and its caught up in your spam filter, whatever, always contact PGMusic sales directly about such problems.

They are good people and will make right on anything, man.

You have the choice of email contact, toll-free international phone line or direct chat. Check the main page for Contact info.


Deal directly with the sales dept. about business matters, don't use the forum for that, no guarantee anyone at sales will be seeing this at all or for some time, they are generally quite busy around the time of a new release.

They'll make it right, though.


--Mac

Mac #8128 08/09/08 04:37 PM
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davfra Offline OP
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It would appear that there is even less chance of sales seeing my direct contact.
I have tried so called `live contact` and sent details to all other places you mentioned.
So if they don`t want me to post in forums, they should get there act together and have the courtesy to reply to my requests.
This has now been going on for 12 hours.
Rather negates the benefit of download sales, dont you think?

davfra #8129 08/09/08 08:55 PM
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Quote:


Our toll free order lines are open 24 hours a day, seven days a week. One of our representatives will be happy to take your order over the phone.

Tel: 1-800-268-6272 or 1-888-PGMUSIC (Within USA and Canada)
Tel : + 800-4746-8742 (Outside USA and Canada where International Freephone service is available) (View International Access Codes)
Fax: 1-877-475-1444
Email: sales@pgmusic.com






What you report is highly irregular, I'm sure there is an explanation, though.

Really, pgmusic sales and all of pgmusic for that matter, aim to please. In over a decade's time I have never seen it to be otherwise.


--Mac

Mac #8130 08/10/08 02:30 AM
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davfra Offline OP
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Resolution was finaly reached. They had the wrong email address for me. I always use hot keyboard to paste my address so I can`t imagine how it got screwed up by them.
Anyway, thanks for the help.

davfra #8131 08/10/08 04:10 AM
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Gald you got it resovle, I have never had any problems with PG Music support or Sales, did have one tiny issue and it really came from my using my wife's email, rather than my own and then things got sent to her email rather than mine, but it seems like a similar issue, where the info was being sent to the wrong place, not a lack of courtesy, or support on PG Music's part.

Hope you are now up and running and enjoying the software.


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Ask sales and support questions about Band-in-a-Box using natural language.

ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.

PG Music News
User Video: Band-in-a-Box® + ChatGPT = Impressed the BOSS!

Since AI is now readily available online as a resource for many things, we recently put together and shared a video where we demonstrated how to create a song using Band-in-a-Box®, ChatGPT, and Synth V; we've also shared a Bob Doyle Media video, Convert MIDI Chords into AI Vocal Harmonies with ACE Studio and Band in A Box, showing how they utilize AI for their song projects. Now it's time to share Henry's video, Band-in-a-Box + ChatGPT = Impressed the BOSS!, where he demonstrates how to use ChatGPT and Band-in-a-Box to whip a song project together in only 3-4 hours.

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Visit Henry Clarke's YouTube Channel, Henry Clarke - Senior Musicians Unite, to find a large collection of tutorials showing the viewer how to achieve amazing results using Band-in-a-Box®!

Band-in-a-Box User Video Tutorials!

If you've reviewed our Support page, you've probably noticed the Videos page, which separates our Band-in-a-Box® tutorial videos by category: Overview, VST DAW Plugin, Setup, Beginner, Intermediate, Advanced, and there's even an Archive category to go down memory lane... (You'll also find these videos on our YouTube Channel.)

It's always great to hear how other Band-in-a-Box® users create their songs, especially when they explain in detail what they're doing. Like Henry Clarke's YouTube Channel, Henry Clarke - Senior Musicians Unite! There you'll find his ALL Band-in-a-Box Tutorials playlist with over 50 videos! His top-three most watched videos include "How to Get Started with Band-in-a-Box," "How I use the Audio Chord Wizard in Band-in-a-Box," and "How to Create An Effective Solo Using Band-in-a-Box" - however he touches on many other topics and also demonstrates his own Band-in-a-Box® songs in the Band-in-a-Box Created Songs playlist!

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Ci siamo dati da fare e abbiamo aggiunto oltre 50 nuove funzionalità e una straordinaria raccolta di nuovi contenuti, tra cui 222 RealTracks, nuovi RealStyles, MIDI SuperTracks, Instrumental Studies, "Songs with Vocals" Artist Performance Sets, Playable RealTracks Set 3, Playable RealDrums Set 2, due nuovi set di "RealDrums Stems", XPro Styles PAK 6, Xtra Styles PAK 17 e altro ancora!

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Video: Making a Song with Band-in-a-Box®, ChatGPT, and Synth V

Take your Band-in-a-Box® project to a whole new level when you incorporate ChatGPT and Synth V to add lyrics and vocals to your song!

We wanted to demonstrate how this is done with our video, where we show you how to go from nothing to a finished "radio ready" modern pop song by combining the features of Band-in-a-Box®, ChatGPT, and Synth V!

Listen to the finished song, so you get a listen to the finished product: https://demos.pgmusic.com/misc/behindthefame.m4a

If you like it, watch the video. Either way, let's hear your comments!

Henry Clarke: Revolutionize Your Band-in-Box® Tracks with Regenerating Function

One of the new features added with Band-in-Box® 2024 is the Tracks Window, which will look familiar if you've worked with other DAWs.

Henry Clarke explains why he loves the Re-generation function within the Tracks Window in their video Revolutionize Your Band-in-Box® Tracks with Regenerating Function.

Watch video.

Learn even more about what the Tracks Window can do with our video Band-in-a-Box® 2024: The Tracks Window.

User Video: Convert MIDI Chords into AI Vocal Harmonies with ACE Studio and Band-in-a-Box®

The Bob Doyle Media YouTube channel is known for demonstrating how you can creatively incorporate AI into your projects - from your song projects to avatar building to face swapping, and more!

His latest video, Convert MIDI Chords into AI Vocal Harmonies with ACE Studio and Band-in-a-Box, he explains in detail how you can use the Melodist feature in Band-in-a-Box with ACE Studio. Follow along as he goes from "nothing" to "something" with his Band-in-a-Box MIDI Melodist track, using ACE Studio to turn it into a vocal track (or tracks, you'll see) by adding lyrics for those notes that will trigger some amazing AI vocals!

Watch: Next-Level AI Music Editing with ACE Studio and Band-in-a-Box


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