|
Log in to post
|
Print Thread |
|
|
|
|
|
Other PG Music Programs
|
Joined: Aug 2002
Posts: 20
Enthusiast
|
OP
Enthusiast
Joined: Aug 2002
Posts: 20 |
I just paid for a product for download and have received no instructions as to how to obtain my goods.
Can anybody help, please?
Would have been quicker to have ordered mail delivery!
|
|
|
|
|
|
|
|
|
|
|
|
|
Other PG Music Programs
|
Joined: May 2000
Posts: 38,502
Veteran
|
|
Veteran
Joined: May 2000
Posts: 38,502 |
If you didn't find the electronic delivery download link and were not emailed one, or perhaps you were emailed one and its caught up in your spam filter, whatever, always contact PGMusic sales directly about such problems.
They are good people and will make right on anything, man.
You have the choice of email contact, toll-free international phone line or direct chat. Check the main page for Contact info.
Deal directly with the sales dept. about business matters, don't use the forum for that, no guarantee anyone at sales will be seeing this at all or for some time, they are generally quite busy around the time of a new release.
They'll make it right, though.
--Mac
|
|
|
|
|
|
|
|
|
|
|
|
|
Other PG Music Programs
|
Joined: Aug 2002
Posts: 20
Enthusiast
|
|
OP
Enthusiast
Joined: Aug 2002
Posts: 20 |
It would appear that there is even less chance of sales seeing my direct contact.
I have tried so called `live contact` and sent details to all other places you mentioned.
So if they don`t want me to post in forums, they should get there act together and have the courtesy to reply to my requests.
This has now been going on for 12 hours.
Rather negates the benefit of download sales, dont you think?
|
|
|
|
|
|
|
|
|
|
|
|
|
Other PG Music Programs
|
Joined: May 2000
Posts: 38,502
Veteran
|
|
Veteran
Joined: May 2000
Posts: 38,502 |
Quote:
Our toll free order lines are open 24 hours a day, seven days a week. One of our representatives will be happy to take your order over the phone.
Tel: 1-800-268-6272 or 1-888-PGMUSIC (Within USA and Canada)
Tel : + 800-4746-8742 (Outside USA and Canada where International Freephone service is available) (View International Access Codes)
Fax: 1-877-475-1444
Email: sales@pgmusic.com
What you report is highly irregular, I'm sure there is an explanation, though.
Really, pgmusic sales and all of pgmusic for that matter, aim to please. In over a decade's time I have never seen it to be otherwise.
--Mac
|
|
|
|
|
|
|
|
|
|
|
|
|
Other PG Music Programs
|
Joined: Aug 2002
Posts: 20
Enthusiast
|
|
OP
Enthusiast
Joined: Aug 2002
Posts: 20 |
Resolution was finaly reached. They had the wrong email address for me. I always use hot keyboard to paste my address so I can`t imagine how it got screwed up by them.
Anyway, thanks for the help.
|
|
|
|
|
|
|
|
|
|
|
|
|
Other PG Music Programs
|
Joined: Jul 2007
Posts: 888
Expert
|
|
Expert
Joined: Jul 2007
Posts: 888 |
Gald you got it resovle, I have never had any problems with PG Music support or Sales, did have one tiny issue and it really came from my using my wife's email, rather than my own and then things got sent to her email rather than mine, but it seems like a similar issue, where the info was being sent to the wrong place, not a lack of courtesy, or support on PG Music's part.
Hope you are now up and running and enjoying the software.
PM
|
|
|
|
|
|
|
|
|
|
|
|
Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
|
|
|
|
|
|
|
|
|
|
|
Video - Band-in-a-Box® DAW Plugin Version 6 for Mac®: New Features for Reaper
Band-in-a-Box® 2024 for Mac® - Update Today!
Band-in-a-Box® 2024 for Mac® Video - Over 50 New Features and Enhancements!
Band-in-a-Box® 2024 for Mac® Video - DAW Plugin Version 6 New Features
The Band-in-a-Box® 2024 for Mac® Free Bonus PAK!
Along with the 50+ new features added with Band-in-a-Box® 2024 for Mac®, we've also released an awesome collection of new Add-ons! On top of the 222 new RealTracks (+50 bonus RealTracks), we've also released new MIDI SuperTracks, Instrumental Studies, "Songs with Vocals" Artist Performance Sets, Playable RealTracks Set 3, Playable RealDrums Set 2, and two new sets of "RealDrums Stems."
Order Band-in-a-Box® 2024 for Mac during our special (which ends July 31st) and you'll receive a Free Bonus PAK that includes a lot of these new Add-ons:
- MIDI Styles Set 88: "Look Ma! More MIDI 11: SynthMaster"
- Instrumental Studies Set 20: New Orleans Piano
- MIDI SuperTracks Set 40: More SynthMaster
- MIDI SuperTracks Set 43: Rock & Pop Keys
- Artist Performance Set 15: Songs with Vocals volume 5
- Playable RealTracks Set 3
- Playable RealDrums Set 2
- SynthMaster Sounds and Styles, with audio demos
- RealCombos 2024 Booster PAK:
*For Pro customers, this includes 35 new RealTracks and 58 new RealStyles.
*For MegaPAK customers, this includes 25 new RealTracks and 45 new RealStyles.
*For UltraPAK customers, this includes 28 new RealStyles.
- RealDrums Stems Set 6: More Pop, Rock & Country
Want even more new Add-ons? Boost your Free Bonus PAK to a 2024 49-PAK for just $49 and add even more new Add-ons to your collection:
- 50 Bonus Unreleased RealTracks & RealDrums
- MIDI Styles Set 89: "Look Ma! More MIDI 12: Funk, Jazz & Blues Keys"
- Instrumental Studies Set 21: '80s Hard Rock Guitar
- MIDI SuperTracks Set 41: Jazz Comping & Soloing Piano
- MIDI SuperTracks Set 42: Soul & New Orleans Keys
- Artist Performance Set 16: Songs with Vocals volume 6
- RealDrums Stems Set 5: Jazz, Latin, Funk & World
Listen to Demos of the Free Bonus PAK & 49-PAK: https://youtu.be/ZezLjinyb-4
Band-in-a-Box® 2024 for Mac® Video - Boot Camp: Working with the Newest Features!
Band-in-a-Box® 2024 for Mac® Videos: One-Stop Shopping!
|
|
|
|
|
|
|
|
|
|
|
|
Forums65
Topics82,382
Posts743,947
Members38,761
| |
Most Online2,537
Jan 19th, 2020
|
|
|
|
|
|
|
|
|
Dansk
Deutsch - Windows
Español
Français - Windows
Italiano - Windows
Nederlands
Polski
Português
Svenskt
русский
Japanese
Simplified Chinese
Traditional Chinese
Korean