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Band-in-a-Box for Macintosh
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Joined: Jul 2019
Posts: 253
Apprentice
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OP
Apprentice
Joined: Jul 2019
Posts: 253 |
To avoid any potential goaltending, let me preface my comments by saying what a huge fan of BIAB I am. The product is excellent, the support team is friendly and responsive, and every year's version is a tangible improvement over the last - overall a superior product and company, and I have recommended it to many of my peers.
There's one area that I believe is a substantial area for improvement from a customer satisfaction standpoint, and that is in regards to the order process itself, and more importantly the shipping.
It's a bit confusing to know which version to order when you're upgrading on the website. This is perhaps due to there being so many versions to select from (audiophile, etc.), but it might make it more user-friendly if there were separate links/pages for those upgrading from the previous version ('22 in this case) and for those who are upgrading an earlier version. Just a thought.
The only actual complaint I have ever had with PGMusic/BIAB (and this is nitpicking to a degree) is regarding the shipping process. By way of example, I saw early last week that the '23 version for Mac was now available - outstanding, so I immediately placed & paid for my order for the audiophile upgrade. It is now Friday, 10 days later, and the HD has still not even shipped. I've communicated with the sales team, and was told it would go out this week, and it most likely will ship today or tomorrow. My issue is this: a 10+ day turnaround to process & ship an order, in this day & age, is excessive. Now I wouldn't have a problem with that at all if it were communicated on the front end. It creates frustration to check and check and check for a shipping notification for days on end.
I understand that there are sometimes real-world problems that cause the delays. I just wish there was more proactive communication and transparency from PGMusic when that is an issue, or is going to be.
Whenever I'm producing a project, I always tell the client/artist two things before we begin. First, I tell them how much it's going to cost, and what I tell them is always more than what it winds up costing them. Secondly, I tell them when it will be finished, and again I always get it done sooner than I tell them up front. The reason being I have learned that it's better to under-promise and over-deliver than to over-promise and under-deliver. A lot of that is successfully managed in the way expectations are set on the front end.
I hope this will be taken in the spirit of constructive criticism and (hopefully) helpful suggestion that it is intended.
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Band-in-a-Box for Macintosh
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Joined: Sep 2022
Posts: 39
Enthusiast
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Enthusiast
Joined: Sep 2022
Posts: 39 |
My order took 10 days total from the order date. 8 days passed before it shipped but when it did ship it was sent by FedEx 2 day service. Maybe it took a few days extra to ship because they were slammed with orders for the new Mac 2023 sale. I hope they sold a ton of them!
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Band-in-a-Box for Macintosh
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Joined: Jul 2019
Posts: 253
Apprentice
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OP
Apprentice
Joined: Jul 2019
Posts: 253 |
The amount of time it takes to ship is less of an issue for me than the lack of communication explaining or preparing customers for it.
As of this morning (5/6), it has been 11 days and my order still has not shipped. Two points regarding that fact: first, that is an unacceptable and unreasonable amount of time to process & ship an order, and secondly, I should not have to track down information from PGMusic if there is a delay of some kind - or even if they are backed up with orders. An email explaining the situation would go a long, long way, but instead....crickets.
*update* after talking with sales, I am now told it could be as long as 1 or 2 more weeks before it ships. I reiterate, I shouldn't have to track this type of information down.
Last edited by Roger Brown; 05/06/23 05:40 AM.
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Band-in-a-Box for Macintosh
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Joined: Jul 2012
Posts: 64
Enthusiast
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Enthusiast
Joined: Jul 2012
Posts: 64 |
Suffice to say PG Music has a production issue and who knows if if the reason is a result of the Mac uptick in sales. Either way, totally not acceptable. The bottom line is that any reasons that you are given is lip service, up tp and including...... crickets. At the end of the day, you don't have the product. Oh, by the way, you likely paid for it up in advance.
I have not ordered my update yet, but when I do I will tell them that I will not authorize any charges for the item untill it ships. Make'em squirm a little bit. It bugs me to pay for something that I don't have.
BinaB 2023 for Mac all updates current.
Focusrite Saffire pro 40
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Band-in-a-Box for Macintosh
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Joined: Oct 2016
Posts: 6
Newbie
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Newbie
Joined: Oct 2016
Posts: 6 |
I feel your pain. I ordered immediately after the new version went live on the website, and it was over a week before it was shipped. That said, it is apparently a 3rd-party that does the shipping, so sometimes things are out of people's control. It is nice that they allow us to download the new software immediately so we can start using some of the new features ASAP. I wish they'd just offer EVERYTHING as downloads. A CDN is faster AND cheaper than paying a 3rd-party to copy files to a hard drive and ship them out.
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Band-in-a-Box for Macintosh
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Joined: Jul 2012
Posts: 64
Enthusiast
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Enthusiast
Joined: Jul 2012
Posts: 64 |
I know that but I'd feel better pushing them a bit. But you never know, I might receive it in a couple of days.
BinaB 2023 for Mac all updates current.
Focusrite Saffire pro 40
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Band-in-a-Box for Macintosh
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Joined: Apr 2017
Posts: 2,046
Veteran
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Veteran
Joined: Apr 2017
Posts: 2,046 |
Suffice to say PG Music has a production issue …
Says you. Can't say that I agree. My order shipped from a large warehouse in California. Took five days to ship and I received it two days later. Interestingly, there is no shipper name on the label so I have no idea who the carrier is. No complaint here.
BIAB 2026 Audiophile Mac
24Core/60CoreGPU M2 MacStudioUltra/8TB/192GB Sequoia/Tahoe, M1 & M5 MBAir, 2012 MBP
Digital Performer11, Logic, Finale27/Dorico/Encore/SmartScore/Notion/Overture
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Band-in-a-Box for Macintosh
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Joined: Jul 2019
Posts: 253
Apprentice
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OP
Apprentice
Joined: Jul 2019
Posts: 253 |
It begs the question, why are some orders processed & shipped so quickly. You got yours in a very timely manner, and that's great...but I'm coming up on two weeks since I placed & paid for mine, and it still hasn't shipped. Interesting that some seem to get out the door expeditiously and others do not. At the very least it's something that PGM should look into.
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Band-in-a-Box for Macintosh
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Joined: Jul 2019
Posts: 280
Apprentice
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Apprentice
Joined: Jul 2019
Posts: 280 |
When I ordered mine it was delivered to me in the UK in 5 days after placing the order.
Last edited by TRYUK; 05/08/23 04:35 AM.
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Band-in-a-Box for Macintosh
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Joined: Apr 2017
Posts: 2,046
Veteran
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Veteran
Joined: Apr 2017
Posts: 2,046 |
I feel your pain. I ordered immediately after the new version went live on the website, and it was over a week before it was shipped. That said, it is apparently a 3rd-party that does the shipping, so sometimes things are out of people's control. It is nice that they allow us to download the new software immediately so we can start using some of the new features ASAP. I wish they'd just offer EVERYTHING as downloads. A CDN is faster AND cheaper than paying a 3rd-party to copy files to a hard drive and ship them out. Fortunately, only the Audiophile version requires the drive; all others are available via download. Some of us have been complaining about this for years. Having an internet connection that allows me to download a 1.5TB Komplete library set easily, I was finally free of having that stack of hard drives. It would be nice if BIAB followed suit.
BIAB 2026 Audiophile Mac
24Core/60CoreGPU M2 MacStudioUltra/8TB/192GB Sequoia/Tahoe, M1 & M5 MBAir, 2012 MBP
Digital Performer11, Logic, Finale27/Dorico/Encore/SmartScore/Notion/Overture
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Band-in-a-Box for Macintosh
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Joined: May 2002
Posts: 7,834
PG Music Staff
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PG Music Staff
Joined: May 2002
Posts: 7,834 |
The audiophile drives did take longer to start shipping. Sorry for the delay.
Yes, we have considered offering it as a download, OR offering new/updated files as a download. That might be feasible, but it is not currently offered (aside from the option to download the regular non-audiophile version).
Andrew
PG Music Inc.
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Band-in-a-Box for Macintosh
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Joined: Apr 2017
Posts: 2,046
Veteran
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Veteran
Joined: Apr 2017
Posts: 2,046 |
…
Yes, we have considered offering it as a download, OR offering new/updated files as a download. That might be feasible, but it is not currently offered (aside from the option to download the regular non-audiophile version). Thank you for not insulting our intelligence like (others whom I shall not name) by telling us why we don't really want this. Now, if I had a use for this growing stack of 2TB HDDs…
BIAB 2026 Audiophile Mac
24Core/60CoreGPU M2 MacStudioUltra/8TB/192GB Sequoia/Tahoe, M1 & M5 MBAir, 2012 MBP
Digital Performer11, Logic, Finale27/Dorico/Encore/SmartScore/Notion/Overture
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Band-in-a-Box for Macintosh
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Joined: Jul 2012
Posts: 64
Enthusiast
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Enthusiast
Joined: Jul 2012
Posts: 64 |
Just as an FYI.My Canadian shipment for the Mac 2023 update was ordered on Tuesday of this week and I received at 1 pm today (Friday).
BinaB 2023 for Mac all updates current.
Focusrite Saffire pro 40
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ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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XPro & Xtra Styles PAK Sets On Sale Now - Until May 15, 2026!
All of our XPro Styles PAKs and Xtra Styles PAKs are on sale until May 15th, 2026!
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Band-in-a-Box 2026 for Mac Videos
With the release of Band-in-a-Box® 2026 for Mac, we’re rolling out a collection of brand-new videos on our YouTube channel. We’ll keep this forum post updated so you can easily find all the latest videos in one convenient spot.
Whether you're exploring new features, checking out the latest RealTracks or Style PAKs, this is your go-to guide for Band-in-a-Box® 2026.
Check out this forum post for "One Stop Shopping" of our Band-in-a-Box® 2026 Mac Videos!
Band-in-a-Box 2026 for Mac is Here!
Band-in-a-Box® 2026 for Mac is here and it is packed with major new features! There’s a new modern look, a GUI redesign to all areas of the program including toolbars, windows, workflow and more. There’s a Multi-view layout for organizing multiple windows. A standout addition is the powerful AI-Notes feature, which uses AI neural-net technology to transcribe polyphonic audio into MIDI—entire mixes or individual instruments—making it easy to study, view, and play parts from any song. And that’s just the beginning—there are over 100 new features in this exciting release.
Along with version 2026, we've released an incredible lineup of new content! There's 202 new RealTracks, brand-new RealStyles, MIDI SuperTracks, Instrumental Studies, “Songs with Vocals” Artist Performance Sets, Playable RealTracks Set 5, two new RealDrums Stems sets, XPro Styles PAK 10, Xtra Styles PAK 21, and much more!
Special Offers
Upgrade to Band-in-a-Box® 2026 for Mac and save up to 50% on most upgrade packages during our special offer—available until May 15, 2026. Visit our Band-in-a-Box® packages page to explore all available upgrade options.
2026 Free Bonus PAK & 49-PAK Add-ons
Our Free Bonus PAK and 49-PAK are loaded with amazing add-ons! The Free Bonus PAK is included with most Band-in-a-Box® 2026 for Mac packages, but you can unlock even more—including 20 unreleased RealTracks—by upgrading to the 2026 49-PAK for just $49.
Holiday Weekend Hours
As we hop into the Easter weekend, here are our holiday hours:
April 3 (Good Friday): 8:00 AM – 4:00 PM PDT
April 4 (Saturday): Closed
April 5 (Easter Sunday): Closed
April 6 (Easter Monday): Open regular hours
Wishing you an egg-cellent weekend!
— Team PG
Update to Build 10 of RealBand® 2026 for Windows®!
If you're already using RealBand 2026 for Windows, download build 10 to get all the latest additions and enhancements.
Band-in-a-Box® 2025 for Mac® users: Build 904 now available!
If you're already using Band-in-a-Box® 2025 for Mac®, make sure to grab the latest update! Build 904 is now available for download and includes the newest additions and enhancements from our team.
Band-in-a-Box® 2026 for Windows® users: Build 1237 is now available!
Already a Band-in-a-Box 2026 for Windows user? Stay up to date and download the build 1237 to get all the latest additions and enhancements.
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