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Help! Tech S.O.S (Off topic)
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Joined: Jan 2021
Posts: 1
Newbie
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OP
Newbie
Joined: Jan 2021
Posts: 1 |
Hi.
I am a Band-in-a-Box user.
I'm having trouble activating the program.
I wrote to tech support. Here is the answer
" What is the serial number you're trying to activate? We'll look into it".
It's a bit like the lady at the bank asking for the password to my account.
Is this normal practice on this site?
Jaz
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Help! Tech S.O.S (Off topic)
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Joined: Sep 2001
Posts: 2,145
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Veteran
Joined: Sep 2001
Posts: 2,145 |
perfectly normal - they need to know so they can cehck the acivations already made and then help out
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Help! Tech S.O.S (Off topic)
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Joined: May 2000
Posts: 22,539
Veteran
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Veteran
Joined: May 2000
Posts: 22,539 |
Agreed, a serial number is not a password.
No worries.
I'd be concerned if they asked for the credit card number used for the purchase, not the serial number that they assigned to your purchase.
I do not work here, but the benefits are still awesome
Make your sound your own!
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Help! Tech S.O.S (Off topic)
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Joined: Jun 2012
Posts: 21,071
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Veteran
Joined: Jun 2012
Posts: 21,071 |
The Serial number possibly assists them to know exactly what version of the product you are using, as well as previous activations etc. Perfectly OK. They'll definitely be looking to help you, nothing more.
BIAB & RB2026 Win.(Audiophile), Windows 10 Pro & Windows 11, Cakewalk Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Session Keys Grand S & Electric R, Kontakt, Focusrite 18i20, KetronSD2, NS40M, Pioneer Active Monitors.
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Help! Tech S.O.S (Off topic)
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Joined: Jul 2000
Posts: 27,505
Veteran
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Veteran
Joined: Jul 2000
Posts: 27,505 |
Yes, as above, that is normal, and safe. You may be able to do some of the support yourself. Go to the Portal page (below) and register for or log in to your account. This is NOT the same as the User Forums, where we are now. PG Music has all the information about your purchases. https://www.pgmusic.com/mm5/merchant.mvc?Session_ID=0c04f3da82938f32c44615a0b20da25d&Screen=LOGN&Order=0&Store_Code=pgmusic&langid=
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Presonus 192 & Faderport 8, Royer 121, Slate VSX, Adam Sub8 & Neumann 120 monitors.
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Help! Tech S.O.S (Off topic)
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Joined: Jun 2012
Posts: 21,071
Veteran
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Veteran
Joined: Jun 2012
Posts: 21,071 |
The majority of the responses above are offering good advice. Reach out to PG Music for help.
BIAB & RB2026 Win.(Audiophile), Windows 10 Pro & Windows 11, Cakewalk Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Session Keys Grand S & Electric R, Kontakt, Focusrite 18i20, KetronSD2, NS40M, Pioneer Active Monitors.
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Help! Tech S.O.S (Off topic)
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Joined: Jan 2015
Posts: 2,642
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Veteran
Joined: Jan 2015
Posts: 2,642 |
We're allowed three concurrent activations, though we're expected to use only one at a time. If we want to activate a fourth computer because, say, we've bought a new one, we must deactivate one of the other three. If we forget to do that or the computer has failed or been upgraded, we'll have an 'orphan' activation wasting one of the three. If that happens, PGM can sort it out, but they do want the serial number of your BIAB to do that. I suspect they could find your serial number themselves, but they probably want to double-check that your request is genuinely from you, both so that they can protect themselves from software pirates and also so they can protect you from someone stealing your licence.
PGM are good people. They are friendly and they are usually able to help.
Jazz relative beginner, starting at a much older age than was helpful.
AVL:MXE Linux; Windows 11
BIAB2026 Audiophile, a bunch of other software.
Kawai MP6, Ui24R, Focusrite Saffire Pro40 and Scarletts
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Help! Tech S.O.S (Off topic)
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Joined: May 2023
Posts: 8
Newbie
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Newbie
Joined: May 2023
Posts: 8 |
Hi
I am a new user and cannot find how to make a new post.
For tech support ----
I open asio driver pane and it opens ok.
At the bottom a message comes up with Windows Error 117
I wasjust about to look at the latency properties
All the Best
John
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Help! Tech S.O.S (Off topic)
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Joined: Jul 2000
Posts: 27,505
Veteran
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Veteran
Joined: Jul 2000
Posts: 27,505 |
Hi
I am a new user and cannot find how to make a new post.
For tech support ----
I open asio driver pane and it opens ok.
At the bottom a message comes up with Windows Error 117
I wasjust about to look at the latency properties
All the Best
John Hi John. Welcome to the forum. I wasn't familiar with that error, but Google sure is. It has to do with device drivers. To help you, we're going to need to have more information. We are only fellow users here, but we're pretty good, and if it's a fault of BIAB, a few of us can get PG Music involved. But may I suggest you start a new thread, so this one doesn't get lost?
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Presonus 192 & Faderport 8, Royer 121, Slate VSX, Adam Sub8 & Neumann 120 monitors.
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Help! Tech S.O.S (Off topic)
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Joined: May 2020
Posts: 2,766
Veteran
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Veteran
Joined: May 2020
Posts: 2,766 |
Hi.
I am a Band-in-a-Box user.
I'm having trouble activating the program.
I wrote to tech support. Here is the answer
" What is the serial number you're trying to activate? We'll look into it".
It's a bit like the lady at the bank asking for the password to my account.
Is this normal practice on this site?
Jaz Indeed, this is perfectly normal for us to ask. We generally check if the serial number is valid and has activation slots available before anything else, as those are the two most common reasons that activation doesn't work. Please be assured that your serial number, order number, name, address, phone number, and email address cannot be used to look up your credit card or banking info.
I work here
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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