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Band-in-a-Box for Windows
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Joined: Oct 2023
Posts: 13
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Joined: Oct 2023
Posts: 13 |
Hi friends,
I have a problem with the "Download and Install Manager". I can properly install it, but when I try to run this software, I get NO window to do something. System tools (Task Manager, resmon,...) say that it is running fine.
PGMusic Support cannot (or dont want to) help.
With Upgrade to 2024 I made a testing: make a new user and tried to run this software: IT WORKS !! So I was able to download and install all software parts of BiaB automaticly and then I switched back to my "old" user.
I would like to know what the problem is. Is there anybody who has the same experience ??
Thanks and al the best
Walter
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Band-in-a-Box for Windows
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Joined: May 2002
Posts: 7,586
PG Music Staff
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PG Music Staff
Joined: May 2002
Posts: 7,586 |
Hi Walter, what OS do you have?
Andrew
PG Music Inc.
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Band-in-a-Box for Windows
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Joined: Oct 2023
Posts: 13
Newbie
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OP
Newbie
Joined: Oct 2023
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Windows 10 with all updates
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Band-in-a-Box for Windows
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Joined: May 2002
Posts: 7,586
PG Music Staff
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PG Music Staff
Joined: May 2002
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Windows 10 with all updates Strange, I have not seen a problem like this. Is there anything unusual about your setup that you can think of? Please find the log folder in the InstallManager installation directory (default is C:\bb\Data\InstallManager\Logs). Zip the .log files and send to support@pgmusic.com. Put attention Andrew in the subject and reference this forum thread, and I will look into it. I don't have any ideas about what could be causing that at the moment, but hopefully the logs will have something...
Andrew
PG Music Inc.
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Band-in-a-Box for Windows
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Newbie
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Hi Andrew,
zip file sent to support...
My system is my production system with a lot of software running (Cubase Pro 10,11,12,13, StudioOne5 Pro, Izozope,Melodyne Studio,and and and). Windows-Configuration is standard, I didnt change anything in registry etc, User is Administrator with admin rights. Everything runs quite fine (Cubase crashes sometimes, BiaB crashes sometimes, but no reason to cry)
I am a power user with 25 years of IT technic professional, now retired. May be I have seen such problem over the years, cant remember.
It is not possible to clear the PC and make a new installation of windows and all the software, that would be work for a week, no time for this. I checked health of windows system by sfc /scannow and DISM. no errors found. I dont have any additional antivirus software running. Now I`ll do some testing with msconfig.
Best
Walter
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Band-in-a-Box for Windows
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Joined: May 2002
Posts: 7,586
PG Music Staff
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PG Music Staff
Joined: May 2002
Posts: 7,586 |
Thanks for sending the file. I'm confused... the log shows download and install of 2024 being run to completion?
Andrew
PG Music Inc.
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Band-in-a-Box for Windows
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Joined: Oct 2023
Posts: 13
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OP
Newbie
Joined: Oct 2023
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No confusion...
As I wrote, I was able to Run the InstallManager under a different New User Account. As the folders were the Same , InstallManager Run and installed BiaB 2024 Till completion. So I can Use BiaB 2024 under my old User Account.
When i try to Run InstallManager under my old User i geht the Problem.
I will deinstall the InstallManager, deleted the Log Files and install again, Then i will send you the Log Files again.
Best
Walter
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Band-in-a-Box for Windows
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Joined: May 2002
Posts: 7,586
PG Music Staff
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PG Music Staff
Joined: May 2002
Posts: 7,586 |
Ok. You should be able to run that same BiaB 2024 install on any user account. Just create a new desktop shortcut. There shouldn't be any problem with that. It is curious indeed why the installer would work under one account but not the other..
Andrew
PG Music Inc.
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Band-in-a-Box for Windows
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Joined: Oct 2023
Posts: 13
Newbie
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OP
Newbie
Joined: Oct 2023
Posts: 13 |
Hi Andrew,
creating a new desktop shortcut is not the solution.
I made a test:
under my favorite UserAccount "Administrator":
de-install the installation manager, delete all relevant folders in bb/data, new install
- problem persists, InstallManager appears as a background process in task manager with HIGH power comsumption (!! ??)
- main.log ends with "[2023-12-10 11:00:55.776] [debug] (main) Creating Main Window"
under a different UserAccount "User":
de-install the installation manager, delete all relevant folders in bb/data, new install
- WORKS, InstallManager appears as a forground app process in task manager
- main.log is ident and continued with
[2023-12-10 11:06:34.110] [debug] (main) Creating Main Window
[2023-12-10 11:06:34.338] [debug] (main) Getting electron-is-dev for Renderer process
[2023-12-10 11:06:34.357] [info] (renderer) OS CPU architecure is (either x64 or x86): x64
[2023-12-10 11:06:34.359] [info] (renderer) process.arch (for which the binary was compiled): x64
[2023-12-10 11:06:34.360] [debug] (renderer) Creating config
.......
.......
Seems that InstallManager cannot create its main window under UserAccount "Administrator"
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Band-in-a-Box for Windows
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Joined: May 2002
Posts: 7,586
PG Music Staff
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PG Music Staff
Joined: May 2002
Posts: 7,586 |
Thanks. Will investigate further. But I meant BiaB itself. You can run the Band-in-a-Box program fine, correct? i.e. C:\bb\bbw64.exe
Andrew
PG Music Inc.
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Band-in-a-Box for Windows
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Joined: Dec 2021
Posts: 18
Enthusiast
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Enthusiast
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I have the exact same issue. Works under utilities.
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Band-in-a-Box for Windows
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Joined: May 2002
Posts: 7,586
PG Music Staff
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PG Music Staff
Joined: May 2002
Posts: 7,586 |
I have the exact same issue. Works under utilities. Can you elaborate please?
Andrew
PG Music Inc.
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Band-in-a-Box for Windows
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Joined: Oct 2023
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Newbie
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OP
Newbie
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@ Andrew
I can Run BiaB, but Not without troubles. Cubase with biab vst Crashes once a day...
Last edited by WalterT; 12/11/23 12:39 AM.
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Band-in-a-Box for Windows
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Joined: Jun 2012
Posts: 20,774
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Joined: Jun 2012
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I can Run BiaB, but Not without troubles. Cubase with biab vst Crashes once a das... Just to help clarify: The thread topic is about the Download and Install manager. Your feedback seems to refer to running BiaB VST, which is something else again. Could you please share more information? What version / build of BiaB VST? What version of Cubase? Can you provide the steps to repeat your issues?
BIAB & RB2026 Win.(Audiophile), Windows 10 Professional & Windows 11, Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors
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Band-in-a-Box for Windows
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Joined: Oct 2023
Posts: 13
Newbie
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OP
Newbie
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I have the exact same issue. Works under utilities. Halleluja !! I am not alone... let´s solve this problem together
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Band-in-a-Box for Windows
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Joined: Jun 2012
Posts: 20,774
Veteran
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Veteran
Joined: Jun 2012
Posts: 20,774 |
I have the exact same issue. Works under utilities. Halleluja !! I am not alone... let´s solve this problem together Excellent. Away you go. Keep us in the loop also.
BIAB & RB2026 Win.(Audiophile), Windows 10 Professional & Windows 11, Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors
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Band-in-a-Box for Windows
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Joined: Oct 2023
Posts: 13
Newbie
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OP
Newbie
Joined: Oct 2023
Posts: 13 |
Just to help clarify: This is MY thread, I know what is going on. Andrew asked me: Thanks. Will investigate further. But I meant BiaB itself. You can run the Band-in-a-Box program fine, correct? i.e. C:\bb\bbw64.exe and I gave him my answer. MY problems with Cubase 13 Pro and BiaB Vst do not concern this thread. I will make a new thread if nessecary. At the moment I am corresponding with the support about this.
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Band-in-a-Box for Windows
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Joined: Jun 2012
Posts: 20,774
Veteran
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Veteran
Joined: Jun 2012
Posts: 20,774 |
MY problems with Cubase 13 Pro and BiaB Vst do not concern this thread. I will make a new thread if nessecary. At the moment I am corresponding with the support about this. Again, excellent. Just asked it you could share your findings. This can be used to assist others in the future. However, as you have suggested, if this is not about the Download and Install Manager and does not concern this thread, please do consider to make a new thread describing your issues separately. This way, everyone can identify the individual issues rather than them being bundled together with other issues.
BIAB & RB2026 Win.(Audiophile), Windows 10 Professional & Windows 11, Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors
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Band-in-a-Box for Windows
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Joined: Dec 2021
Posts: 18
Enthusiast
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Enthusiast
Joined: Dec 2021
Posts: 18 |
I have the exact same issue. Works under utilities. Download manager installs ok, can be seen running in task manager but it does not open . Logs show everything is working. Works under Utilities in 2024 ok. BIAB working fine. Windows 10.
Last edited by fitzy; 12/11/23 02:40 PM.
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Band-in-a-Box for Windows
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Joined: Oct 2023
Posts: 13
Newbie
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Newbie
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. Works under Utilities in 2024 ok. Sorry, i dont understand what you mean with "utilities..."
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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Band-in-a-Box 2026 Video: AI Stems & Notes - split polyphonic audio into instruments and transcribe
This video demonstrates how to use the new AI-Notes feature together with the AI-Stems splitter, allowing you to select an audio file and have it separated into individual stems while transcribing each one to its own MIDI track. AI-Notes converts polyphonic audio—either full mixes or individual instruments—into MIDI that you can view in notation or play back instantly.
Watch the video.
You can see all the 2026 videos on our forum!
Bonus PAK and 49-PAK for Band-in-a-Box® 2026 for Windows®
With your version 2026 for Windows Pro, MegaPAK, UltraPAK, UltraPAK+, Audiophile Edition or PlusPAK purchase, we'll include a Bonus PAK full of great new Add-ons for FREE! Or upgrade to the 2026 49-PAK for only $49 to receive even more NEW Add-ons including 20 additional RealTracks!
These PAKs are loaded with additional add-ons to supercharge your Band-in-a-Box®!
This Free Bonus PAK includes:
- The 2026 RealCombos Booster PAK:
-For Pro customers, this includes 27 new RealTracks and 23 new RealStyles.
-For MegaPAK customers, this includes 25 new RealTracks and 23 new RealStyles.
-For UltraPAK customers, this includes 12 new RealStyles.
- MIDI Styles Set 92: Look Ma! More MIDI 15: Latin Jazz
- MIDI SuperTracks Set 46: Piano & Organ
- Instrumental Studies Set 24: Groovin' Blues Soloing
- Artist Performance Set 19: Songs with Vocals 9
- Playable RealTracks Set 5
- RealDrums Stems Set 9: Cool Brushes
- SynthMaster Sounds Set 1 (with audio demos)
- Android Band-in-a-Box® App (included)
Looking for more great add-ons, then upgrade to the 2026 49-PAK for just $49 and you'll get:
- 20 Bonus Unreleased RealTracks and RealDrums with 20 RealStyle.
- FLAC Files (lossless audio files) for the 20 Bonus Unreleased RealTracks and RealDrums
- MIDI Styles Set 93: Look Ma! More MIDI 16: SynthMaster
- MIDI SuperTracks Set 47: More SynthMaster
- Instrumental Studies 25 - Soul Jazz Guitar Soloing
- Artist Performance Set 20: Songs with Vocals 10
- RealDrums Stems Set 10: Groovin' Sticks
- SynthMaster Sounds & Styles Set 2 (sounds & styles with audio demos)
Learn more about the Bonus PAKs for Band-in-a-Box® 2026 for Windows®!
Video: New User Interface (GUI)
Join Tobin as he takes you on a tour of the new user interface in Band-in-a-Box® 2026 for Windows®! This modern GUI redesign offers a sleek new look with updated toolbars, refreshed windows, and a smoother workflow. The brand-new side toolbar puts track selection, the MultiPicker Library, and other essential tools right at your fingertips. Plus, our upgraded Multi-View lets you layer multiple windows without overlap, giving you a highly flexible workspace. Many windows—including Tracks, Piano Roll, and more—have been redesigned for improved usability and a cleaner, more intuitive interface, and more!
Watch the video.
You can see all the 2026 videos on our forum!
Introducing XPro Styles PAK 10 – Now Available for Windows Band-in-a-Box 2025 and Higher!
We've just released XPro Styles PAK 10 for Windows & Mac Band-in-a-Box version 2025 (and higher) with 100 brand new RealStyles, plus 28 RealTracks and RealDrums!
Few things are certain in life: death, taxes, and a brand spankin’ new XPro Styles PAK! In this, the 10th edition of our XPro Styles PAK series, we’ve got 100 styles coming your way! We have the classic 25 styles each from the rock & pop, jazz, and country genres, and rounding out this volume's wildcard slot is 25 styles in the Praise & Worship genre! A wide spanning genre, you can find everything from rock, folk, country, and more underneath its umbrella. The included 28 RealTracks and RealDrums can be used with any Band-in-a-Box® 2026 (and higher) package.
Here’s just a small sampling of what you can look forward to in XPro Styles PAK 10: Soft indie folk worship songs, bumpin’ country boogies, gospel praise breaks, hard rockin’ pop, funky disco grooves, smooth Latin jazz pop, bossa nova fusion, western swing, alternative hip-hop, cool country funk, and much more!
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Learn more and listen to demos of XPro Styles PAKs.
Video: XPro Styles PAK 10 Overview & Styles Demos: Watch now!
XPro Styles PAKs require Band-in-a-Box® 2025 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.
Introducing Xtra Styles PAK 21 – Now Available for Windows Band-in-a-Box 2025 and Higher!
Xtra Styles PAK 21 for Windows & Mac Band-in-a-Box version 2025 (and higher) is here with 200 brand new RealStyles!
We're excited to bring you our latest Xtra Styles PAK installment—the all new Xtra Styles PAK 21 for Band-in-a-Box version 2025 (and higher)!
Rejoice, one and all, for Xtra Styles PAK 21 for Band-in-a-Box® is here! We’re serving up 200 brand spankin’ new styles to delight your musical taste buds! The first three courses are the classics you’ve come to know and love, including offerings from the rock & pop, jazz, and country genres, but, not to be outdone, this year’s fourth course is bro country! A wide ranging genre, you can find everything from hip-hop, uptempo outlaw country, hard hitting rock, funk, and even electronica, all with that familiar bro country flair. The dinner bell has been rung, pickup up Xtra Styles PAK 21 today!
In this PAK you’ll discover: Energetic folk rock, raucous train beats, fast country boogies, acid jazz grooves, laid-back funky jams, a bevy of breezy jazz waltzes, calm electro funk, indie synth pop, industrial synth metal, and more bro country than could possibly fit in the back of a pickup truck!
Special offers until December 31st, 2025!
All the Xtra Styles PAKs 1 - 21 are on special for only $29 each (reg $49), or get all 21 PAKs for $199 (reg $399)! Order now!
Learn more and listen to demos of the Xtra Styles PAK 21.
Video: Xtra Styles PAK 21 Overview & Styles Demos: Watch now!
Note: The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 21 requires the 2025 or higher UltraPAK, UltraPAK+, or Audiophile Edition. They will not work with the Pro or MegaPAK version because they need the RealTracks from the UltraPAK, UltraPAK+, or Audiophile Edition.
Introducing XPro Styles PAK 10 – Now Available for Mac Band-in-a-Box 2025 and Higher!
We've just released XPro Styles PAK 10 for Mac & Windows Band-in-a-Box version 2025 (and higher) with 100 brand new RealStyles, plus 28 RealTracks and RealDrums!
Few things are certain in life: death, taxes, and a brand spankin’ new XPro Styles PAK! In this, the 10th edition of our XPro Styles PAK series, we’ve got 100 styles coming your way! We have the classic 25 styles each from the rock & pop, jazz, and country genres, and rounding out this volume's wildcard slot is 25 styles in the Praise & Worship genre! A wide spanning genre, you can find everything from rock, folk, country, and more underneath its umbrella. The included 28 RealTracks and RealDrums can be used with any Band-in-a-Box® 2026 (and higher) package.
Here’s just a small sampling of what you can look forward to in XPro Styles PAK 10: Soft indie folk worship songs, bumpin’ country boogies, gospel praise breaks, hard rockin’ pop, funky disco grooves, smooth Latin jazz pop, bossa nova fusion, western swing, alternative hip-hop, cool country funk, and much more!
Special offers until December 31st, 2025!
All the XPro Styles PAKs 1 - 10 are on sale for only $29 ea (Reg. $49 ea), or get them all in the XPro Styles PAK Bundle for only $149 (reg. $299)! Order now!
Learn more and listen to demos of XPro Styles PAKs.
Video: XPro Styles PAK 10 Overview & Styles Demos: Watch now!
XPro Styles PAKs require Band-in-a-Box® 2025 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.
Introducing Xtra Styles PAK 21 – Now Available for Mac Band-in-a-Box 2025 and Higher!
Xtra Styles PAK 21 for Mac & Windows Band-in-a-Box version 2025 (and higher) is here with 200 brand new RealStyles!
We're excited to bring you our latest Xtra Styles PAK installment—the all new Xtra Styles PAK 21 for Band-in-a-Box version 2025 (and higher)!
Rejoice, one and all, for Xtra Styles PAK 21 for Band-in-a-Box® is here! We’re serving up 200 brand spankin’ new styles to delight your musical taste buds! The first three courses are the classics you’ve come to know and love, including offerings from the rock & pop, jazz, and country genres, but, not to be outdone, this year’s fourth course is bro country! A wide ranging genre, you can find everything from hip-hop, uptempo outlaw country, hard hitting rock, funk, and even electronica, all with that familiar bro country flair. The dinner bell has been rung, pickup up Xtra Styles PAK 21 today!
In this PAK you’ll discover: Energetic folk rock, raucous train beats, fast country boogies, acid jazz grooves, laid-back funky jams, a bevy of breezy jazz waltzes, calm electro funk, indie synth pop, industrial synth metal, and more bro country than could possibly fit in the back of a pickup truck!
Special offers until December 31st, 2025!
All the Xtra Styles PAKs 1 - 21 are on special for only $29 each (reg $49), or get all 21 PAKs for $199 (reg $399)! Order now!
Learn more and listen to demos of the Xtra Styles PAK 21.
Video: Xtra Styles PAK 21 Overview & Styles Demos: Watch now!
Note: The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 21 requires the 2025 or higher UltraPAK, UltraPAK+, or Audiophile Edition. They will not work with the Pro or MegaPAK version because they need the RealTracks from the UltraPAK, UltraPAK+, or Audiophile Edition.
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