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A little background. I got on Facebook (FB) because the person who is contracted to do the social media for a venue I often play at wants to link to me in promotions. She says she can't link to my website on FB. So I went on a couple of months ago.
Once a week or so, it tells me I'm locked out, and it does the dual-factor confirmation
A) click the link
B) type the CAPTCHA
C) get the code via e-mail
D) type in or paste the code and I'm in.
That worked fine until it didn't. After typing the code in, I got a “System error” message. The message in red type said "Error performing query, Clicked “Resend Code”
Tried again, same message.
Figuring they are having trouble, I tried again later. That's when the real trouble began.
1) After opening FB, entering my username and password I get this message:
2) "Bob, your account has been locked
We saw unusual activity on your account. This may mean that someone has used your account without your knowledge.
Account locked June 11, 2024
To protect you, your profile is not visible to people on Facebook and you can't use your account.
What can I do?
Try coming back on a phone or computer you’ve used to log into Facebook before."
(Note I'm using the only computer I've ever used).
3) Cleared my cache, rebooted my computer,
4) signed in to FB and get another message: "Your account has been locked, and to unlock, click the next link, and I click it"
5) So I click Next and followed all the instructions, satisfy the CAPTCHA -- get a code via e-mail and type it in -- next upload positive identification, and they say they will get back to me.
6) They get back to me with an e-mail subject "You can now get back into your account" so I follow the instructions to a "T" and when I log in I get the same message as in step 4
It's steps 4, 5, and 6 again and again (i quit after a dozen)
To add insult to injury, they keep sending me "Reminder To Unlock Your Facebook Account" and when I do, it's steps 4, 5, and 6 again.
Even worse, they tell me I have messages, I cllck the link and it's steps 4, 5, and 6, again.
Stuck in a loop.
I google and every suggestion to contact FB is a dead end. They don't answer the phone, they don't answer e-mails, and I'm still locked out.
Can anyone help?
Thanks.
Bob "Notes" Norton  Norton Music
https://www.nortonmusic.com
100% MIDI Super-Styles recorded by live, pro, studio musicians for a live groove
& Fake Disks for MIDI and/or RealTracks
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"next upload positive identification" ?
Sounds like some kind of hack ..
1 Scan
2 Don't FB
3 I haven't FB'd in years .. so I've not seen this particular issue, but I do recall FB being real slow to perform any manual actions, not sure if any of this helps
I do not work here, but the benefits are still awesome
Make your sound your own!
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Does your net provider get your location correct? Kinetic will indicate that I'm in a different town about every time I log in to a site.
That can make providers think somebody else has tried to log into your account. But they typically send a text that you can use to confirm that it is you.
This is only peripherally related to your issue admittedly.
I've been a fb user for 12 years and have never heard of a situation like yours.
FWIW, my initial reaction is that it is not a hack but something re your account that has corrupted on fb's end.
Hopefully somebody will respond that has been through a similar situation.
Bud
Our albums and singles are on Spotify, Apple Music, Amazon Music, YouTube Music, Pandora and more. If interested search on Janice Merritt. Thanks! Our Videos are here on our website.
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Short answer: I don't know. I've never seen this.
It does sound like your Facebook account may have been hacked, and this could be a fishing expedition.
Following up on Bud's comment, and this is another guess, did you recently enable a VPN for your browsing?
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Roland Integra-7, Presonus 192 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
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Try a different browser (make sure that browser is at latest version).
Make sure your computer clock is synced.
+1 on VPN
Not FB related, but I had a couple of strange login issues in the past where items above played a role.
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Thanks for the suggestions.
Different browser doesn't help. Disabling the VPN doesn't make a difference.
The complete lack of tech support on FB is inexcusable. I have no desire to be on this piece of trash, except a place I gig at wants to use our reputation to promote the nights we gig there. They hire an outside consultant for social media, and she won't link to my website, instead wants to link to my FB account.
I think the day there was an error in the two factor verification, might be the culprit, but I don't know how to let FB know, or if there is anybody in FB who really cares.
So far, life was better without it.
Notes ♫
Bob "Notes" Norton Norton Music
https://www.nortonmusic.com
100% MIDI Super-Styles recorded by live, pro, studio musicians for a live groove
& Fake Disks for MIDI and/or RealTracks
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Simple, use your wife's phone or different email to create a new Facebook page.
Shouldn't take long to upload a few pics of promotion stuff.
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I've opened a new personal account, but not a band account. I'm not sure if this is even a good idea, but I thought I might be able to get some advice from other FB members or some kind of FB help chat. So far I haven't found any FB help chats.
Bob "Notes" Norton Norton Music
https://www.nortonmusic.com
100% MIDI Super-Styles recorded by live, pro, studio musicians for a live groove
& Fake Disks for MIDI and/or RealTracks
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Good luck with getting Facebook to help. My buddy Danny went through half a dozen ( that's 6 for the folks who don't know what a dozen is ) different accounts due to the same thing you're experiencing.
I have had Facebook remove one of my groups on the platform without any notice and absolutely no reply to my inquiry as to why they removed it. 3500 members and woke up one day and it was gone. Disappeared. Poof!
You can find my music at: www.herbhartley.comAdd nothing that adds nothing to the music. You can make excuses or you can make progress but not both. The magic you are looking for is in the work you are avoiding.
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I'm beginning to think my days on FB are numbered.
Life has been fine the last few decades without it.
If this last try doesn't work, it's definitely not worth any more of my time.
Bob "Notes" Norton Norton Music
https://www.nortonmusic.com
100% MIDI Super-Styles recorded by live, pro, studio musicians for a live groove
& Fake Disks for MIDI and/or RealTracks
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My Facebook experience is if you wait a bit they will let you back in.
I was in Facebook Jail because a friend of mine has a Kung Fu business that I was sharing his posts to my friends. It must have been to much for Facebook because they gave me a 2 week hiatus.
...Deb
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Follow the lead of the venue that created the issue you have. Hire an outside consultant for social media to build you a FB account and page in order to link it to that venue's page as well as market your group, music and BIAB business. It's an investment the same as introducing a new instrument into your band and playlist.
BIAB 2025:RB 2025, Latest builds: Dell Optiplex 7040 Desktop; Windows-10-64 bit, Intel Core i7-6700 3.4GHz CPU and 16 GB Ram Memory.
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Our duo has gigged consistently since the 1980s, without Facebook. The only time we were out of work was during the COVID lockdown. In fact, we have to block out vacation time in advance or else we won't get one.
I don't see where hiring someone to manage Facebook for us will be a good exp endure of cash.
And I don't think this issue is going to resolve itself.
Since I got a “System error” — try again later — during a dual-factor test when trying to log in, and I've been stuck in an endless loop since, I suspect some data corruption. Since there is absolutely zero human help available at Farcebook, the account will probably stay in limbo forever.
The disappearance of actual humans working for a huge company is disheartening.
Insights and incites by Notes ♫
Bob "Notes" Norton Norton Music
https://www.nortonmusic.com
100% MIDI Super-Styles recorded by live, pro, studio musicians for a live groove
& Fake Disks for MIDI and/or RealTracks
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Notes, you are probably struggling with a robo-machine, not a real human. My feelings are that you can liaise with a robo-machine forever, and go nowhere, because robo-machines only give output, they never receive, understand, contemplate, interpret or have any comprehension of feedback.
Good luck, but remember, in all these commercial applications, if the product is free, then you are the product. 'Mark' my words.
BIAB & RB2025 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones
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And probably if you were to put up a few cover songs on Facebook they will come down on that too.
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I had a few 10 and 30 day stints in the Facebook jail during the pandemic for saying things that were true, and have since been proven so, but at the time went against the narrative, so the ministry of truth deemed my comments to be too inappropriate for the delicate ears of the denizens of FB, and ended up putting me in "time-out".
You can find my music at: www.herbhartley.comAdd nothing that adds nothing to the music. You can make excuses or you can make progress but not both. The magic you are looking for is in the work you are avoiding.
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They jailed you huh? Hope you learned your lesson, which is don't facebook. OP, have you tried this? https://www.facebook.com/help/105487009541643Under Recover your Facebook account from a friend's or family member’s account There are ways to do it, and there actually are people who talk on the phone there, but it's a lot of effort to get to to that point
Last edited by rharv; 06/19/24 03:47 PM.
I do not work here, but the benefits are still awesome
Make your sound your own!
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Notes, you are probably struggling with a robo-machine, not a real human. My feelings are that you can liaise with a robo-machine forever, and go nowhere, because robo-machines only give output, they never receive, understand, contemplate, interpret or have any comprehension of feedback.
Good luck, but remember, in all these commercial applications, if the product is free, then you are the product. 'Mark' my words. Exactly the way I feel. Which is why I tried to find some actual human help. So far, I haven't found any. I get at least a half dozen e-mails a day telling me I have until July 4 to reactivate my account. Seems like my troubles will be over then, as I won't have an account anymore. And I know, I'm the product, which is why I don't join many of these sites. If the venue I often gig at didn't encourage me to join, I wouldn't have. I've been gigging in this duo since the 1980s, and the only time we didn't have gigs is during the COVID lockdown. I can't understand what that resort advertises only on Facebook. My webpage http://www.s-cats.com is visible to everyone on the Internet, his site is only visible to Facebook members. Doesn't make sense to me. Notes ♫
Bob "Notes" Norton Norton Music
https://www.nortonmusic.com
100% MIDI Super-Styles recorded by live, pro, studio musicians for a live groove
& Fake Disks for MIDI and/or RealTracks
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I had a few 10 and 30 day stints in the Facebook jail during the pandemic for saying things that were true<...snip...> They actually WERE true? Isn't that against the rules?
Bob "Notes" Norton Norton Music
https://www.nortonmusic.com
100% MIDI Super-Styles recorded by live, pro, studio musicians for a live groove
& Fake Disks for MIDI and/or RealTracks
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Thanks. I'll try that. I've been to that page before, but I don't have any friends on yet, but I can create a new account and be my own friend. Notes ♫
Last edited by Notes Norton; 06/20/24 10:54 AM.
Bob "Notes" Norton Norton Music
https://www.nortonmusic.com
100% MIDI Super-Styles recorded by live, pro, studio musicians for a live groove
& Fake Disks for MIDI and/or RealTracks
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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New RealTracks Released with Band-in-a-Box 2025!
We’ve expanded the Band-in-a-Box® RealTracks library with 202 incredible new RealTracks (in sets 449-467) across Jazz, Blues, Funk, World, Pop, Rock, Country, Americana, and Praise & Worship—featuring your most requested styles!
Jazz, Blues & World (Sets 449–455):
These RealTracks includes “Soul Jazz” with Neil Swainson (bass), Mike Clark (drums), Charles Treadway (organ), Miles Black (piano), and Brent Mason (guitar). Enjoy “Requested ’60s” jazz, classic acoustic blues with Colin Linden, and more of our popular 2-handed piano soloing. Plus, a RealTracks first—Tango with bandoneon, recorded in Argentina!
Rock & Pop (Sets 456–461):
This collection includes Disco, slap bass ‘70s/‘80s pop, modern and ‘80s metal with Andy Wood, and a unique “Songwriter Potpourri” featuring Chinese folk instruments, piano, banjo, and more. You’ll also find a muted electric guitar style (a RealTracks first!) and “Producer Layered Guitar” styles for slick "produced" sound.
Country, Americana & Praise (Sets 462–467):
We’ve added new RealTracks across bro country, Americana, praise & worship, vintage country, and songwriter piano. Highlights include Brent Mason (electric guitar), Eddie Bayers (drums), Doug Jernigan (pedal steel), John Jarvis (piano), Glen Duncan (banjo, mandolin & fiddle), Mike Harrison (electric bass) and more—offering everything from modern sounds to heartfelt Americana styles
Check out all the 202 New RealTracks (in sets 456-467)
And, if you are looking for more, the 2025 49-PAK (for $49) includes an additional 20 RealTracks with exciting new sounds and genre-spanning styles. Enjoy RealTracks firsts like Chinese instruments (guzheng & dizi), the bandoneon in an authentic Argentine tango trio, and the classic “tic-tac” baritone guitar for vintage country.
You’ll also get slick ’80s metal guitar from Andy Wood, modern metal with guitarist Nico Santora, bass player Nick Schendzielos, and drummer Aaron Stechauner, more praise & worship, indie-folk, modern/bro country with Brent Mason, and “Songwriter Americana” with Johnny Hiland.
Plus, enjoy user-requested styles like Soul Jazz RealDrums, fast Celtic Strathspey guitar, and Chill Hop piano & drums!
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- Look Ma! More MIDI 13: Country & Americana
- Instrumental Studies Set 22: 2-Hand Piano Soloing - Rhythm Changes
- MIDI SuperTracks Set 44: Jazz Piano
- Artist Performance Set 17: Songs with Vocals 7
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- 128 GM MIDI Patch Audio Demos.
Looking for more great add-ons, then upgrade to the 2025 49-PAK for just $49 and you'll get:
- 20 Bonus Unreleased RealTracks and RealDrums with 20 RealStyles,
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- Look Ma! More MIDI 14: SynthMaster,
- Instrumental Studies Set 23: More '80s Hard Rock Soloing,
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- Artist Performance Set 18: Songs with Vocals 8
- RealDrums Stems Set 8: Pop, Funk & More with Jerry Roe
Learn more about the Bonus PAKs for Band-in-a-Box® 2025 for Mac®!
New! Xtra Styles PAK 20 for Band-in-a-Box 2025 and Higher for Mac!
Xtra Styles PAK 20 for Mac & Windows Band-in-a-Box version 2025 (and higher) is here with 200 brand new RealStyles!
We're excited to bring you our latest and greatest in the all new Xtra Styles PAK 20 for Band-in-a-Box! This fresh installment is packed with 200 all-new styles spanning the rock & pop, jazz, and country genres you've come to expect, as well as the exciting inclusion of electronic styles!
In this PAK you’ll discover: Minimalist Modern Funk, New Wave Synth Pop, Hard Bop Latin Groove, Gospel Country Shuffle, Cinematic Synthwave, '60s Motown, Funky Lo-Fi Bossa, Heavy 1980s Metal, Soft Muted 12-8 Folk, J-Pop Jazz Fusion, and many more!
All the Xtra Styles PAKs 1 - 20 are on special for only $29 each (reg $49), or get all 209 PAKs for $199 (reg $399)! Order now!
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Note: The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 20 requires the 2025 or higher UltraPAK, UltraPAK+, or Audiophile Edition. They will not work with the Pro or MegaPAK version because they need the RealTracks from the UltraPAK, UltraPAK+, or Audiophile Edition.
New! XPro Styles PAK 9 for Band-in-a-Box 2025 and higher for Mac!
We've just released XPro Styles PAK 9 for Mac & Windows Band-in-a-Box version 2025 (and higher) with 100 brand new RealStyles, plus 29 RealTracks/RealDrums!
We've been hard at it to bring you the latest and greatest in this 9th installment of our popular XPro Styles PAK series! Included are 75 styles spanning the rock & pop, jazz, and country genres (25 styles each) that fans have come to expect, as well as 25 styles in this volume's wildcard genre: funk & R&B!
If you're itching to get a sneak peek at what's included in XPro Styles PAK 9, here is a small helping of what you can look forward to: Funky R&B Horns, Upbeat Celtic Rock, Jazz Fusion Salsa, Gentle Indie Folk, Cool '60s Soul, Funky '70s R&B, Smooth Jazz Hip Hop, Acoustic Rockabilly Swing, Funky Reggae Dub, Dreamy Retro Latin Jazz, Retro Soul-Rock Fusion, and much more!
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Video: XPro Styles PAK 9 Overview & Styles Demos: Watch now!
XPro Styles PAKs require Band-in-a-Box® 2025 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.
New! Xtra Styles PAK 20 for Band-in-a-Box 2025 and Higher for Windows!
Xtra Styles PAK 20 for Windows & Mac Band-in-a-Box version 2025 (and higher) is here with 200 brand new RealStyles!
We're excited to bring you our latest and greatest in the all new Xtra Styles PAK 20 for Band-in-a-Box! This fresh installment is packed with 200 all-new styles spanning the rock & pop, jazz, and country genres you've come to expect, as well as the exciting inclusion of electronic styles!
In this PAK you’ll discover: Minimalist Modern Funk, New Wave Synth Pop, Hard Bop Latin Groove, Gospel Country Shuffle, Cinematic Synthwave, '60s Motown, Funky Lo-Fi Bossa, Heavy 1980s Metal, Soft Muted 12-8 Folk, J-Pop Jazz Fusion, and many more!
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Learn more and listen to demos of the Xtra Styles PAK 20.
Video: Xtra Styles PAK 20 Overview & Styles Demos: Watch now!
Note: The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 20 requires the 2025 or higher UltraPAK, UltraPAK+, or Audiophile Edition. They will not work with the Pro or MegaPAK version because they need the RealTracks from the UltraPAK, UltraPAK+, or Audiophile Edition.
New! XPro Styles PAK 9 for Band-in-a-Box 2025 and higher for Windows!
We've just released XPro Styles PAK 9 for Windows & Mac Band-in-a-Box version 2025 (and higher) with 100 brand new RealStyles, plus 29 RealTracks/RealDrums!
We've been hard at it to bring you the latest and greatest in this 9th installment of our popular XPro Styles PAK series! Included are 75 styles spanning the rock & pop, jazz, and country genres (25 styles each) that fans have come to expect, as well as 25 styles in this volume's wildcard genre: funk & R&B!
If you're itching to get a sneak peek at what's included in XPro Styles PAK 9, here is a small helping of what you can look forward to: Funky R&B Horns, Upbeat Celtic Rock, Jazz Fusion Salsa, Gentle Indie Folk, Cool '60s Soul, Funky '70s R&B, Smooth Jazz Hip Hop, Acoustic Rockabilly Swing, Funky Reggae Dub, Dreamy Retro Latin Jazz, Retro Soul-Rock Fusion, and much more!
Special Pricing! Until July 31, 2024, all the XPro Styles PAKs 1 - 9 are on sale for only $29 ea (Reg. $49 ea), or get them all in the XPro Styles PAK Bundle for only $149 (reg. $299)! Order now!
Learn more and listen to demos of XPro Styles PAKs.
Video: XPro Styles PAK 9 Overview & Styles Demos: Watch now!
XPro Styles PAKs require Band-in-a-Box® 2025 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.
Video: Band-in-a-Box® 2025 for Mac®: VST3 Plugin Support
Band-in-a-Box® 2025 for Mac® now includes support for VST3 plugins, alongside VST and AU. Use them with MIDI or audio tracks for even more creative possibilities in your music production.
Band-in-a-Box® 2025 for Macs®: VST3 Plugin Support
Video: Band-in-a-Box® 2025 for Mac®: Using VST3 Plugins
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