|
Log in to post
|
Print Thread |
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Feb 2009
Posts: 26
Enthusiast
|
OP
Enthusiast
Joined: Feb 2009
Posts: 26 |
Missing Guitar Strums (still) The problem I had posted here on the forum - I took it to support and sent all of the information several times. So I guess they gave up on me? Now what do I do? When I send support an e-mail they tell me they are forwarding it to support and then I don't hear back from them. So I guess I'm screwed? This is no way to run a business - and Real Tracks is useless to me. This was the original thread. http://www.pgmusic.com/forums/showflat.php?Cat=0&Number=302227&an=0&page=4#Post302227
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Oct 2008
Posts: 19,840
Veteran
|
|
Veteran
Joined: Oct 2008
Posts: 19,840 |
Hi Ovid, I note in that thread that Andrew said that ... Quote:
You can fix this by installing the realtracks01-82_update_may03-2010.exe update patch:
http://www.pgmusic.com/support_windows_realdrums.htm#RealTracks01-82
This update is a big file (700 MB).
Did you follow Andrew's instructions and install the Realtracks update? Also, if you did install it, are you certain that the update was directed to the correct folder where Realtracks are located?
Regards,
Noel
MY SONGS...Audiophile BIAB 2025
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Jan 2001
Posts: 982
Expert
|
|
Expert
Joined: Jan 2001
Posts: 982 |
Not sure why all the sour grapes here. I have been using BIAB since it was 1st introduced way back when and I have called support several times when I felt I needed their help. Each time they have been prompt, courteous and helped fix my problem what ever it was at the time. As an example, see the latest blog on Banjo Bug. I called them on Friday once we figured out what the problem might be. They immediately send me an e-mail with the download link even before I had hung up the phone! Lets face it, you can't get any better then that!
My problem was somewhat similar where I had the banjo picking drop out on only certain chords. It was duplicated by several other BIAB users. The new download fixed the problem for me and others.
Last edited by jcland; 01/23/11 06:17 AM.
BIAB2025
Windows 10 Pro
WA6NCB
No Longer on a Crappy Laptop!
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Dec 2002
Posts: 12,280
Veteran
|
|
Veteran
Joined: Dec 2002
Posts: 12,280 |
I am wondering if they have had some personnel changes recently. My long time past experience is very positive, but recent experience is similar to what it being reported here. Dispite calls and emails regarding "Stray RT Notes" there has been no response from Support. 
BIAB – 2025, Reaper (current), i7-12700F Processor, 32GB DDR4-3200MHz RAM, Motu Audio Express 6x6 - My SoundCloud (Tip: No need to create a SC account to hear music - just hit ESC ).
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: May 2007
Posts: 1,616
Expert
|
|
Expert
Joined: May 2007
Posts: 1,616 |
Quote:
I am wondering if they have had some personnel changes recently. My long time past experience is very positive, but recent experience is similar to what it being reported here. Dispite calls and emails regarding "Stray RT Notes" there has been no response from Support.
Most of the time I get excellent response. Lately, it has been mixed - perhaps due to the upgrade. Two requests I made last month, I just got responses. One is being passed to development (if I want), the other was kind of a blow-off. I sent a frozen RT song containing extra notes that I wanted them to hear. Clearly the notes do not belong in the song because they occur for several measures after the 2 bar ending - an issue which has been discussed here. In addition, the problem does not always show itself - thus I froze it. The response was they unfroze it and the problem went away. Duh!
The forum is great for solvable issues, but bugs (or undocumented features) have to been handled by PG. Blowing people off if not going to fix them, only delay and cause more backlog of reports. My guess is they are swamped - especially adding the Mac and iPhone platforms. Let's hope they get caught up soon.
R
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Mar 2002
Posts: 676
Journeyman
|
|
Journeyman
Joined: Mar 2002
Posts: 676 |
I think that in most cases a bug can only be fixed with a future update. As for the customer service problems, it could just be that some people are taking a much needed vacation and they're a little short-staffed right now. I have to think that there is a lot of work leading up to and directly following a major release. That of course is just one other guess.
Personally, while I've found an occasional hiccup, I am very happy with this release. The RTs sound better than ever!
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Jan 2011
Posts: 12
Newbie
|
|
Newbie
Joined: Jan 2011
Posts: 12 |
I think the "swamped" theory may be correct. I will add (gently and without rancor) my recent experience with Support. It reminded me of a Marx Bros. revolving door scenario. Way too many emails were sent back and forth due to the fact that the persons replying were usually not the persons who read my earlier emails, so maybe a real Support Tracking System is all that's needed.
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Feb 2009
Posts: 26
Enthusiast
|
|
OP
Enthusiast
Joined: Feb 2009
Posts: 26 |
Noel96 - Thanks for your help - and yes I followed the instructions from everyone and downloaded everything to the right folder. And there were other things that I was instructed to do by Evan at Support. I also froze the guitar part and emailed it to them as instructed. SO - I just got an E-Mail from PGmusic. "Hello, I had forwarded this email to our technical support team on January 16, 2011. Did you not receive a response? I have forwarded it to them again for review. Please direct all your future technical support questions to our technical support team at support@pgmusic.com" So here I go again! Maybe they should just give me a free upgrade since they can't fix the problem?
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Sep 2003
Posts: 8,333
Veteran
|
|
Veteran
Joined: Sep 2003
Posts: 8,333 |
Try that with Microsoft or Oracle. Right.
From the previous thread there was an issue where you didn't have the right file. How did that happen? Now you have the right file right?
I have the exact same system, Win 7, except I have the current edition, and I've tried to duplicate the problem but cannot.
On the other hand I often have some problem or other with a 'production' and put it on the self for a week or two and revisit it later. In the mean time I move on. If I didn't treat things that way I'd need a lot more pills than I have. That goes more for Android 2.2 at the moment, I'm sure google owes me a free upgrade for life as I've had so many problems, however asking them for it due to inspiration here has made me run into a brick wall. I can't even get a response as to where my missing files went after reboot, and every time I start or stop I get 1/4 or 1/3 of my photos gone into thin air. Nice. Rock Solid. Not.
John Conley
Musica est vita
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Jul 2000
Posts: 27,059
Veteran
|
|
Veteran
Joined: Jul 2000
Posts: 27,059 |
Don't overlook the possibility that their email might have gone to your junk mail folder.
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Roland Integra-7, Presonus 192 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: May 2000
Posts: 15,831
PG Music Staff
|
|
PG Music Staff
Joined: May 2000
Posts: 15,831 |
Have Fun!
Peter Gannon
PG Music Inc.
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Aug 2009
Posts: 3,033
Veteran
|
|
Veteran
Joined: Aug 2009
Posts: 3,033 |
I think it's time we had a new update 314 to fix a lot of bugs including that non playing banjo one.
musiclover
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Jan 2007
Posts: 928
Expert
|
|
Expert
Joined: Jan 2007
Posts: 928 |
I have no interest at all in bashing PGM.
But I will admit that it was nice to hear that my experiences with support, it turns out, are not unique.
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Feb 2009
Posts: 26
Enthusiast
|
|
OP
Enthusiast
Joined: Feb 2009
Posts: 26 |
Thank you Peter Gannon: You said- Quote:
Ovid,
I sent a reply to your original thread.... here http://www.pgmusic.com/forums/showflat.p...SID=#Post305705
Can this be done with 2009.5?
I went to Prefs-RealTracks - and there is no "speed up generation of RealTracks" box to check.
What should I do Next?
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: May 2000
Posts: 15,831
PG Music Staff
|
|
PG Music Staff
Joined: May 2000
Posts: 15,831 |
Have Fun!
Peter Gannon
PG Music Inc.
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Feb 2009
Posts: 26
Enthusiast
|
|
OP
Enthusiast
Joined: Feb 2009
Posts: 26 |
Thanks again Peter Gannon. And as soon as this problem is fixed I'll feel confident in upgrading to 2011. Quote:
Ovid,
I have replied in the thread on this topic.
http://www.pgmusic.com/forums/showflat.p...SID=#Post305705I played the demo that you sent. When I play it, there are no dropouts, all of the guitar strums play fine (543 dreamy, and 422 fingerpicking).
Perhaps it is some issue unique to version 2009.5 and the updated versions of those specific RT's (ie maybe the original version of the RT's play fine in 2009.5, but the updates ones - which were updated in 2010 - require 2010 or higher).
Perhaps the solution would be (other than upgrading to 2011), to revert to the previous versions of those RT's. I'll ask support to mail you the older files for 543:dreamy as a test
Peter
So I see some light at the end of the tunnel. And I want to thank everyone on the Forum for your help and suggestions. I'll let you know if this solves the problem, as other members may benefit by this as well.
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Aug 2006
Posts: 8,505
Veteran
|
|
Veteran
Joined: Aug 2006
Posts: 8,505 |
The problem might not be fixed for an older version. 2009.5 was very early in the RT process. I believe they came out on 2008 so there was a lot of bugs still being worked out. Many of these got worked out as development went along. Also if you upgraded any of the RTs that might be the issue. I had 2009.5 and it played nice as I remember. But there were a few issues as different systems play things differently.
HP Win 11 12 gig ram, Mac mini Sonoma with 16 gig of ram, BiaB 2025, Realband, Reaper 7, Harrison Mixbus 9 32c , Melodyne 5 editor, Presonus Audiobox 1818VSL, Presonus control app.
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Feb 2009
Posts: 26
Enthusiast
|
|
OP
Enthusiast
Joined: Feb 2009
Posts: 26 |
PG sent me some files to load into BIAB. I did as instructed and The MISSING STRUMS are still missing! I'm freezing the song and sending it to PG. Will this never end? I guess PG didn't work out the bugs.
|
|
|
|
|
|
|
|
|
|
|
|
Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
|
|
|
|
|
|
|
|
|
|
|
New RealTracks Released with Band-in-a-Box 2025!
We’ve expanded the Band-in-a-Box® RealTracks library with 202 incredible new RealTracks (in sets 449-467) across Jazz, Blues, Funk, World, Pop, Rock, Country, Americana, and Praise & Worship—featuring your most requested styles!
Jazz, Blues & World (Sets 449–455):
These RealTracks includes “Soul Jazz” with Neil Swainson (bass), Mike Clark (drums), Charles Treadway (organ), Miles Black (piano), and Brent Mason (guitar). Enjoy “Requested ’60s” jazz, classic acoustic blues with Colin Linden, and more of our popular 2-handed piano soloing. Plus, a RealTracks first—Tango with bandoneon, recorded in Argentina!
Rock & Pop (Sets 456–461):
This collection includes Disco, slap bass ‘70s/‘80s pop, modern and ‘80s metal with Andy Wood, and a unique “Songwriter Potpourri” featuring Chinese folk instruments, piano, banjo, and more. You’ll also find a muted electric guitar style (a RealTracks first!) and “Producer Layered Guitar” styles for slick "produced" sound.
Country, Americana & Praise (Sets 462–467):
We’ve added new RealTracks across bro country, Americana, praise & worship, vintage country, and songwriter piano. Highlights include Brent Mason (electric guitar), Eddie Bayers (drums), Doug Jernigan (pedal steel), John Jarvis (piano), Glen Duncan (banjo, mandolin & fiddle), Mike Harrison (electric bass) and more—offering everything from modern sounds to heartfelt Americana styles
Check out all the 202 New RealTracks (in sets 456-467)
And, if you are looking for more, the 2025 49-PAK (for $49) includes an additional 20 RealTracks with exciting new sounds and genre-spanning styles. Enjoy RealTracks firsts like Chinese instruments (guzheng & dizi), the bandoneon in an authentic Argentine tango trio, and the classic “tic-tac” baritone guitar for vintage country.
You’ll also get slick ’80s metal guitar from Andy Wood, modern metal with guitarist Nico Santora, bass player Nick Schendzielos, and drummer Aaron Stechauner, more praise & worship, indie-folk, modern/bro country with Brent Mason, and “Songwriter Americana” with Johnny Hiland.
Plus, enjoy user-requested styles like Soul Jazz RealDrums, fast Celtic Strathspey guitar, and Chill Hop piano & drums!
The 2025 49-PAK is loaded with other great new add-ons as well. Learn more about the 2025 49-PAK!
Bonus PAKs for Band-in-a-Box 2025 for Mac!
With your version 2025 for Mac Pro, MegaPAK, UltraPAK, UltraPAK+, Audiophile Edition or PlusPAK purchase, we'll include a Bonus PAK full of great new Add-ons FREE! Or upgrade to the 2025 49-PAK for only $49 to receive even more NEW Add-ons including 20 additional RealTracks!
These PAKs are loaded with additional add-ons to supercharge your Band-in-a-Box®!
This Free Bonus PAK includes:
- The 2025 RealCombos Booster PAK:
-For Pro customers, this includes 33 new RealTracks and 65+ new RealStyles.
-For MegaPAK customers, this includes 29 new RealTracks and 45+ new RealStyles.
-For UltraPAK customers, this includes 20 new RealStyles.
- Look Ma! More MIDI 13: Country & Americana
- Instrumental Studies Set 22: 2-Hand Piano Soloing - Rhythm Changes
- MIDI SuperTracks Set 44: Jazz Piano
- Artist Performance Set 17: Songs with Vocals 7
- Playable RealTracks Set 4
- RealDrums Stems Set 7: Jazz with Mike Clark
- SynthMaster Sounds and Styles (with audio demos)
- 128 GM MIDI Patch Audio Demos.
Looking for more great add-ons, then upgrade to the 2025 49-PAK for just $49 and you'll get:
- 20 Bonus Unreleased RealTracks and RealDrums with 20 RealStyles,
- FLAC Files (lossless audio files) for the 20 Bonus Unreleased RealTracks and RealDrums
- Look Ma! More MIDI 14: SynthMaster,
- Instrumental Studies Set 23: More '80s Hard Rock Soloing,
- MIDI SuperTracks Set 45: More SynthMaster
- Artist Performance Set 18: Songs with Vocals 8
- RealDrums Stems Set 8: Pop, Funk & More with Jerry Roe
Learn more about the Bonus PAKs for Band-in-a-Box® 2025 for Mac®!
New! Xtra Styles PAK 20 for Band-in-a-Box 2025 and Higher for Mac!
Xtra Styles PAK 20 for Mac & Windows Band-in-a-Box version 2025 (and higher) is here with 200 brand new RealStyles!
We're excited to bring you our latest and greatest in the all new Xtra Styles PAK 20 for Band-in-a-Box! This fresh installment is packed with 200 all-new styles spanning the rock & pop, jazz, and country genres you've come to expect, as well as the exciting inclusion of electronic styles!
In this PAK you’ll discover: Minimalist Modern Funk, New Wave Synth Pop, Hard Bop Latin Groove, Gospel Country Shuffle, Cinematic Synthwave, '60s Motown, Funky Lo-Fi Bossa, Heavy 1980s Metal, Soft Muted 12-8 Folk, J-Pop Jazz Fusion, and many more!
All the Xtra Styles PAKs 1 - 20 are on special for only $29 each (reg $49), or get all 209 PAKs for $199 (reg $399)! Order now!
Learn more and listen to demos of the Xtra Styles PAK 20.
Video: Xtra Styles PAK 20 Overview & Styles Demos: Watch now!
Note: The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 20 requires the 2025 or higher UltraPAK, UltraPAK+, or Audiophile Edition. They will not work with the Pro or MegaPAK version because they need the RealTracks from the UltraPAK, UltraPAK+, or Audiophile Edition.
New! XPro Styles PAK 9 for Band-in-a-Box 2025 and higher for Mac!
We've just released XPro Styles PAK 9 for Mac & Windows Band-in-a-Box version 2025 (and higher) with 100 brand new RealStyles, plus 29 RealTracks/RealDrums!
We've been hard at it to bring you the latest and greatest in this 9th installment of our popular XPro Styles PAK series! Included are 75 styles spanning the rock & pop, jazz, and country genres (25 styles each) that fans have come to expect, as well as 25 styles in this volume's wildcard genre: funk & R&B!
If you're itching to get a sneak peek at what's included in XPro Styles PAK 9, here is a small helping of what you can look forward to: Funky R&B Horns, Upbeat Celtic Rock, Jazz Fusion Salsa, Gentle Indie Folk, Cool '60s Soul, Funky '70s R&B, Smooth Jazz Hip Hop, Acoustic Rockabilly Swing, Funky Reggae Dub, Dreamy Retro Latin Jazz, Retro Soul-Rock Fusion, and much more!
Special Pricing! Until July 31, 2024, all the XPro Styles PAKs 1 - 9 are on sale for only $29 ea (Reg. $49 ea), or get them all in the XPro Styles PAK Bundle for only $149 (reg. $299)! Order now!
Learn more and listen to demos of XPro Styles PAKs.
Video: XPro Styles PAK 9 Overview & Styles Demos: Watch now!
XPro Styles PAKs require Band-in-a-Box® 2025 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.
New! Xtra Styles PAK 20 for Band-in-a-Box 2025 and Higher for Windows!
Xtra Styles PAK 20 for Windows & Mac Band-in-a-Box version 2025 (and higher) is here with 200 brand new RealStyles!
We're excited to bring you our latest and greatest in the all new Xtra Styles PAK 20 for Band-in-a-Box! This fresh installment is packed with 200 all-new styles spanning the rock & pop, jazz, and country genres you've come to expect, as well as the exciting inclusion of electronic styles!
In this PAK you’ll discover: Minimalist Modern Funk, New Wave Synth Pop, Hard Bop Latin Groove, Gospel Country Shuffle, Cinematic Synthwave, '60s Motown, Funky Lo-Fi Bossa, Heavy 1980s Metal, Soft Muted 12-8 Folk, J-Pop Jazz Fusion, and many more!
All the Xtra Styles PAKs 1 - 20 are on special for only $29 each (reg $49), or get all 209 PAKs for $199 (reg $399)! Order now!
Learn more and listen to demos of the Xtra Styles PAK 20.
Video: Xtra Styles PAK 20 Overview & Styles Demos: Watch now!
Note: The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 20 requires the 2025 or higher UltraPAK, UltraPAK+, or Audiophile Edition. They will not work with the Pro or MegaPAK version because they need the RealTracks from the UltraPAK, UltraPAK+, or Audiophile Edition.
New! XPro Styles PAK 9 for Band-in-a-Box 2025 and higher for Windows!
We've just released XPro Styles PAK 9 for Windows & Mac Band-in-a-Box version 2025 (and higher) with 100 brand new RealStyles, plus 29 RealTracks/RealDrums!
We've been hard at it to bring you the latest and greatest in this 9th installment of our popular XPro Styles PAK series! Included are 75 styles spanning the rock & pop, jazz, and country genres (25 styles each) that fans have come to expect, as well as 25 styles in this volume's wildcard genre: funk & R&B!
If you're itching to get a sneak peek at what's included in XPro Styles PAK 9, here is a small helping of what you can look forward to: Funky R&B Horns, Upbeat Celtic Rock, Jazz Fusion Salsa, Gentle Indie Folk, Cool '60s Soul, Funky '70s R&B, Smooth Jazz Hip Hop, Acoustic Rockabilly Swing, Funky Reggae Dub, Dreamy Retro Latin Jazz, Retro Soul-Rock Fusion, and much more!
Special Pricing! Until July 31, 2024, all the XPro Styles PAKs 1 - 9 are on sale for only $29 ea (Reg. $49 ea), or get them all in the XPro Styles PAK Bundle for only $149 (reg. $299)! Order now!
Learn more and listen to demos of XPro Styles PAKs.
Video: XPro Styles PAK 9 Overview & Styles Demos: Watch now!
XPro Styles PAKs require Band-in-a-Box® 2025 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.
Video: Band-in-a-Box® 2025 for Mac®: VST3 Plugin Support
Band-in-a-Box® 2025 for Mac® now includes support for VST3 plugins, alongside VST and AU. Use them with MIDI or audio tracks for even more creative possibilities in your music production.
Band-in-a-Box® 2025 for Macs®: VST3 Plugin Support
Video: Band-in-a-Box® 2025 for Mac®: Using VST3 Plugins
Join the conversation on our forum.
|
|
|
|
|
|
|
|
|
|
|
|
Forums58
Topics84,407
Posts778,823
Members39,650
| |
Most Online25,754
Jan 24th, 2025
|
|
|
|
|
|
|
|
|
Dansk
Deutsch - Windows
Español
Français - Windows
Italiano - Windows
Nederlands
Polski
Português
Svenskt
русский
Japanese
Simplified Chinese
Traditional Chinese
Korean