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PowerTracks Pro Audio
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Bernier Offline OP
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After a crash I had to reinstall PT 12. Before when I highlighted a section of a track and hit the delete key it dissappeared. Now I have to do Edit/Cut. In addition, using the tracks/merge command I was able to merge multiple tracks at the same time. Now I have to merge them one at a time. It also used to run a popup program called STOM.exe which does not happen anymore. Any thoughts?

Thanks -

Last edited by Bernier; 06/05/11 04:30 PM.
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Actually, I used the restore function on my PC and got it back to how it was before I started having the issues. However, after about an hour or so, I start to hear those static "ticks" again and see the progress line jumping. Then I shut down for the day.

As I mentioned earlier, Dell remoted in and did a hardware check - said everything was OK as far as system resources. They said I could contact their software support for a "nominal fee" which I have not done yet.

Well see....

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I'd do a thorough scan as a first step. If it went away and then came back masybe a bug is relaunching itself. Update your malware of choice first. (antimalwarebytes antimalware)

Or you may have memory leak going on.
Are you using Coyote Forte by any chance?


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Bernier Offline OP
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I noticed something that may be the culprit - I noticed after a while there was a message way in the upper left corner by the PT logo that said "Saving undo data..35% done., please wait..." it hung there forever until I closed the program. What could this be?

Thanks, as always, Bernie

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Lots of edits in one session and a high 'undo' limit?

If you do lots of edits, save periodically.
Helps to clean things up. Most of us old timers know to save, close and open the program when the opportunity arises, just to reset everything.

You may be making lots of large edits and the area the computer uses to save a record of the edits (so you can undo multiple times) is getting full.

Or maybe your audio temp directory is set to a slow drive, like an external drive. You want the audio temp directory to be local and fast (IDE, SATA, etc.)

Just a couple ideas..

Again, are you using Forte for softsynth?

Last edited by rharv; 06/10/11 05:17 PM.

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Bernier Offline OP
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I do lots of edits per session. Sometimes, I use punch in on the midi track. Each new punch in creates a new audio track with that section. After I get a couple of these audio tracks how I want them, I merge all of the audio tracks for a particular instrument into one track, and delete the temporary "audio" tracks. I allways keep my midi track until the final mix, when I delete it before saving.

I do use my main C; drive for temp files. Where is that location set in PT?
I am not using FOrte as far as I know. How can I tell whichi is my softsynth?

THanks, as always, Bernie

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softsynth is listed in the MIDI device window of options-preferences
Temp directory is set in the options-preferences-file tab I believe, one of the first couple tabs.


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Back to the same issues. Had Dell look @ hardware remotely - said all was good. Did system restore. Had a couple sessions with PT - worked OK. Today, loaded a seq file with only the original mp3 song track and my audio drum track. Tons of static and stuttering. Looked at CPU usage - was varying between 39 and 48%. Seems kind of high for one previously recorded audio track.... not sure what tro do now. Closed PT and re-launched it and it locked up my system. I've spent more time the last month trying to get PT to work like it used to than I do actually recording. Any help most appreciated!

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Bit the bullet and had Dell remote in for a "nominal" fee. They ran a malware program which took 3 hours and found almost 6 GB of junk files and other stuff cluttering my hard drive. Amazing. I've only had the PC for less than a year and don't download stuff from the internet. I'm going to give PT another try tonight and see if the stuttering/static problem has disappeared.

Thanks for the advice - Bernie

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Hmmm, I wonder if the junk files they found were all the junk files that Dell installs on new PCs in the first place.

I just did a re-install of PTPA v12 and the delete key doesn't work for me. It does with PTPA2011, however.

Also, the merge command only works to merge two track into a third. That's all that's on the popup box.

Are you sure you are not getting PTPA confused with RealBand, which does allow the things you mentioned?


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No - my PT 2010 did allow these things. Interestingly, I called Dell software support and spent 3 hours on the phone with techs from India, $135. They could not fix my problem, and said for another $229 I could be contacted to a tech in FL, USA. Needless to say, I didn't go that route.

I worked with PT tonight for about 10 minutes and started to have the same old problems. Tons of stuttering/static, and my CPU was overloaded. Then I got the dreaded blue screen error "APC_Index_Mismatch". They had a hotfix that I am waiting to receive via e-mail.

The saga continues......

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Bernier - You didn't say PT 2010, you said PT 12. I didn't try PT2010, but I know PT2011 allows these things. However, PT v12 does not allow these things and that's the subject of this thread. So I'm confused now.


John

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Sorry John - I do have PT 2010. Afther reinstall, the functionality came back. However, I ams still having the other problems mentioned in the thread.

Thanks - Bernie

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Hi Bernier,

When I get stuttering or static, I look at one of two things:

* Background applications. This could be anti-virus, utilities, instant messengers, etc. Try disabling or shutting down anything not needed for audio production. If you do disable your anti-virus, I suggest disconnecting from the internet for the duration.

* Audio Driver installation and selection. Make sure you have the most stable (not necessarily most recent) drivers installed for your sound card - whether it be onboard, PCI card, or external (USB/Firewire). Then you need to restore PowerTracks to factory settings so it can 'connect' to the drivers correctly. I'm not sure where that is in PT10, so maybe a call or live chat with a PG Music rep might be in order there.

You could also take a look in the relevant FAQ for PowerTracks Pro Audio 10 at: http://www.pgmusic.com/techfaq11.htm#90

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Quote:

I'm not sure where that is in PT10, so maybe a call or live chat with a PG Music rep might be in order there.




And to be clear, that would be PowerTracks 2010 (PTPA2010), not PT10, which came out much earlier.


John

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Well, I did everything I knew and then some to fix my issue. Dell told me they are going to replace the hard drive - I hope that resolves it! This has turrned more into a PC issue than a Power Tracks issue!

As usual, thanks to veryone for all their help!!

Bernie

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Had my hard drive replaced. Tech told me a program called Microsoft Silverlight sometimes gets corrupted if Internet Options/delete files is not used enough. The corrpution causes hard drive read/write issues, which cannot be detected by most diagnostics. Streaming viode uses lots of read/writes. Silverlight is used by Netflix. Have not reinstalled PT yet, but plan to, then we'll see.

Bernie

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The problems continue, so now I am getting my motherboard replaced. Turns out this has not been a PT issue at all, but rather a PC issue....

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Erratic issues are often a sign of motherboard starting to go.

Is this the one that took a lightening strike? Just curious.


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