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Band-in-a-Box for Windows
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Joined: May 2008
Posts: 7
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OP
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Joined: May 2008
Posts: 7 |
Just a note to everyone. I ordered the audiophile upgrade to 2011.5 last wednesday... Email said 1 day delivery for the hard drive. I hadn't received mine as of today so I sent an email. I got a bogus answer.. uggggg... anyways I went back to pgmusic live help and found out that they are behind on the audiophile disks.. no shipment till at least next week... This would have been a non-issue if I had been told up front..
Just a point of information to all.
thanks
Ed
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Band-in-a-Box for Windows
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Joined: Mar 2001
Posts: 8
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Joined: Mar 2001
Posts: 8 |
Hi Ed,
PG Music Inc. generally has exceptional customer service. If you ordered courier shipping and didn't get quick delivery, contact them again and ask for a refund on the difference in the shipping portion.
Grayson
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Band-in-a-Box for Windows
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Joined: May 2008
Posts: 7
Newbie
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OP
Newbie
Joined: May 2008
Posts: 7 |
The 15 bucks is really not the issue. The statement that i'd receive it in a day and It still hasn't been shipped is more the issue. I'm sure you know the frustration of expecting something and it doesn't come.
I generally have had great luck with customer service at PG... This note was more of a caveat to anyone ordering the audiophile version and expecting it pronto.
Thanks
Ed
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Band-in-a-Box for Windows
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Joined: Jun 2003
Posts: 1,116
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Joined: Jun 2003
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Quote:
Just a note to everyone. I ordered the audiophile upgrade to 2011.5 last wednesday... Email said 1 day delivery for the hard drive. I hadn't received mine as of today so I sent an email. I found out that they are behind on the audiophile disks.. no shipment till at least next week... This would have been a non-issue if I had been told up front.
I got the same email, but I didn't stress about it when it didn't show up the next day, because I've been through the process of ordering the audiophile version seveal times before. If this is your first Audiophile disk, you can be excused for not knowing, but the Audiophile drives have pretty much always lagged a week or two behind the non-audiophile drives in shipping. I think the reason is that since they require a much larger drive, they are ordered in special and it takes the vedor awhile to get them delivered to PG Music. PG Music does ship them express once they actually arrive and have the software burned on them though.
File that information away in your memory banks for when you order the 2012 version because I'mm pretty sure the same thing will happen then.
Keith
2026 Audiophile Windows 11 RYZEN THREADRIPPER 3960X 4.5GHZ 128 GB RAM 2 Nvidia RTX 3090s, Vegas,Acid,SoundForge,Izotope Production,Melodyne Studio,SONAR,3 Raven Mtis
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Band-in-a-Box for Windows
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Joined: Aug 2008
Posts: 301
Journeyman
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Journeyman
Joined: Aug 2008
Posts: 301 |
I'm somewhat dismayed to learn this.... I have the added delay of shipment to UK. Thanks Ed, for bringing this to light, I am disappointed that PG music did not mention the delay in the order.
Cheers,
Dave.
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Band-in-a-Box for Windows
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Joined: Jul 2001
Posts: 824
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Expert
Joined: Jul 2001
Posts: 824 |
What about us Aussies then? I must admit I had started to listen out for the courier but I will relax now. And yes, there were previous delays on Audiophile and even a worrying note saying that some had been incorrectly programmed. Thankfully, mine was not.  There is not a great deal new for a jazzer in 2011.5, except for those great sounding organ RealTracks; although I am hoping some of the base lines have been tidied up. Still, the special offer on an Audiophile on hard drive makes the whole thing less painful.  Nonetheless, $400 a year to keep up-to-date does make you think twice before getting out the credit card. 
Grah Jive Talk
"Don't worry baby, they'll swing their arses off."
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Band-in-a-Box for Windows
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Joined: Jul 2000
Posts: 27,569
Veteran
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Veteran
Joined: Jul 2000
Posts: 27,569 |
FYI, my audiophile drive arrived today in New York.
BIAB 2026 Win Audiophile. Software: Fender Studio One 8, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Fender Quantom HD8 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
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Band-in-a-Box for Windows
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Joined: Oct 2002
Posts: 600
Journeyman
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Journeyman
Joined: Oct 2002
Posts: 600 |
Yeah, but you're Matt Finley!!
Dell 610 dual Monitor, win 7-10, Sonar Plat, ProTools 10 & 11, Reaper 4, BIAB/real Band 2022, Easy Drummer, Superior Drummer, Kontact Essentials, Personnel Orchestra, Korg Legacy Analog & Digital
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Band-in-a-Box for Windows
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Joined: Jul 2000
Posts: 27,569
Veteran
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Veteran
Joined: Jul 2000
Posts: 27,569 |
Well, that, plus one dollar, gets me over the Hudson River bridge.
BIAB 2026 Win Audiophile. Software: Fender Studio One 8, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Fender Quantom HD8 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
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Band-in-a-Box for Windows
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Joined: May 2000
Posts: 22,607
Veteran
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Veteran
Joined: May 2000
Posts: 22,607 |
Yeah, well for $2 I can get to Canada!!  I enjoy the humor Matt
I do not work here, but the benefits are still awesome
Make your sound your own!
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Band-in-a-Box for Windows
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Joined: Jul 2000
Posts: 27,569
Veteran
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Veteran
Joined: Jul 2000
Posts: 27,569 |
I think it's all your fault, Bob. But I was wrong once.
BIAB 2026 Win Audiophile. Software: Fender Studio One 8, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Fender Quantom HD8 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
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Band-in-a-Box for Windows
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Joined: Aug 2008
Posts: 301
Journeyman
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Journeyman
Joined: Aug 2008
Posts: 301 |
Ye Haw! mine just arrived also..... All is not lost.
Cheers,
Dave.
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Band-in-a-Box for Windows
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Joined: May 2008
Posts: 7
Newbie
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OP
Newbie
Joined: May 2008
Posts: 7 |
Thanks all for the reply. Just a note. I received my drive yesterday. Since i was told next week I can only assume I was moved up in the queue because of my complaint. Nice little drive btw.... This is much more compact than my previous 2 drives.
thanks
Ed
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Band-in-a-Box for Windows
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Joined: Dec 2004
Posts: 603
Journeyman
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Journeyman
Joined: Dec 2004
Posts: 603 |
Quote:
... But I was wrong once.
No, you weren't.
Larry
______
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Band-in-a-Box for Windows
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Joined: Jun 2003
Posts: 1,116
Expert
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Expert
Joined: Jun 2003
Posts: 1,116 |
Quote:
Since i was told next week I can only assume I was moved up in the queue because of my complaint. N
Ed
My guess is your assumption is wrong. You and I ordered the same day, and got our units delivered on the same day, and I didn't complain. They probably just gave you a worst case scenario when you called. Complaints aren't going to get you jumped ahead of anyone else who ordered ahead of you.
Keith
2026 Audiophile Windows 11 RYZEN THREADRIPPER 3960X 4.5GHZ 128 GB RAM 2 Nvidia RTX 3090s, Vegas,Acid,SoundForge,Izotope Production,Melodyne Studio,SONAR,3 Raven Mtis
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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XPro & Xtra Styles PAK Sets On Sale Now - Until May 15, 2026!
All of our XPro Styles PAKs and Xtra Styles PAKs are on sale until May 15th, 2026!
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The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 19 requires the 2025 or higher UltraPAK, UltraPAK+, or Audiophile Edition. They will not work with the Pro or MegaPAK version as they require the RealTracks included in the UltraPAK, UltraPAK+, or Audiophile Edition.
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Band-in-a-Box 2026 for Mac Videos
With the release of Band-in-a-Box® 2026 for Mac, we’re rolling out a collection of brand-new videos on our YouTube channel. We’ll keep this forum post updated so you can easily find all the latest videos in one convenient spot.
Whether you're exploring new features, checking out the latest RealTracks or Style PAKs, this is your go-to guide for Band-in-a-Box® 2026.
Check out this forum post for "One Stop Shopping" of our Band-in-a-Box® 2026 Mac Videos!
Band-in-a-Box 2026 for Mac is Here!
Band-in-a-Box® 2026 for Mac is here and it is packed with major new features! There’s a new modern look, a GUI redesign to all areas of the program including toolbars, windows, workflow and more. There’s a Multi-view layout for organizing multiple windows. A standout addition is the powerful AI-Notes feature, which uses AI neural-net technology to transcribe polyphonic audio into MIDI—entire mixes or individual instruments—making it easy to study, view, and play parts from any song. And that’s just the beginning—there are over 100 new features in this exciting release.
Along with version 2026, we've released an incredible lineup of new content! There's 202 new RealTracks, brand-new RealStyles, MIDI SuperTracks, Instrumental Studies, “Songs with Vocals” Artist Performance Sets, Playable RealTracks Set 5, two new RealDrums Stems sets, XPro Styles PAK 10, Xtra Styles PAK 21, and much more!
Special Offers
Upgrade to Band-in-a-Box® 2026 for Mac and save up to 50% on most upgrade packages during our special offer—available until May 15, 2026. Visit our Band-in-a-Box® packages page to explore all available upgrade options.
2026 Free Bonus PAK & 49-PAK Add-ons
Our Free Bonus PAK and 49-PAK are loaded with amazing add-ons! The Free Bonus PAK is included with most Band-in-a-Box® 2026 for Mac packages, but you can unlock even more—including 20 unreleased RealTracks—by upgrading to the 2026 49-PAK for just $49.
Holiday Weekend Hours
As we hop into the Easter weekend, here are our holiday hours:
April 3 (Good Friday): 8:00 AM – 4:00 PM PDT
April 4 (Saturday): Closed
April 5 (Easter Sunday): Closed
April 6 (Easter Monday): Open regular hours
Wishing you an egg-cellent weekend!
— Team PG
Update to Build 10 of RealBand® 2026 for Windows®!
If you're already using RealBand 2026 for Windows, download build 10 to get all the latest additions and enhancements.
Band-in-a-Box® 2025 for Mac® users: Build 904 now available!
If you're already using Band-in-a-Box® 2025 for Mac®, make sure to grab the latest update! Build 904 is now available for download and includes the newest additions and enhancements from our team.
Band-in-a-Box® 2026 for Windows® users: Build 1237 is now available!
Already a Band-in-a-Box 2026 for Windows user? Stay up to date and download the build 1237 to get all the latest additions and enhancements.
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