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Band-in-a-Box for Windows
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Joined: Feb 2008
Posts: 826
Expert
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OP
Expert
Joined: Feb 2008
Posts: 826 |
PGM never cease to amaze me. I've had a problem with using Asio4All, sfz soundfont player and Amplitube in combination. Since it's 3rd party software modules interacting badly I din't even think of reporting it as a 'bug'. But I did call PGM support to see if they sold, or recommended, a soundfont player they knew would work.
Well the tech who answered duplicated the problem while I was on the phone and said he'd pass this to the development team right away to see if they can find a fix. He said they will contact me by e-mail as soon as they can fix it or make a recommendation.
Keep in mind, this isn't even a PGM problem, it involves 3rd party software. Wow! That's the best product support ever. I mean, let's face it, most vendors, assuming you could even talk to tech support in the first place, would most likely say 'contact the 3rd party, it's not our problem'.
Way to go PGM. Keep it up and you'll never lose this loyal customer.
BiaB 2013 b366, RB 2013 b4, WinXP Pro SP3, Toshiba M70, 1.8GHz 2GB RAM 100GB HD. Focusrite Saffire 6 USB, Ketron SD2. BiaB Wiki
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Band-in-a-Box for Windows
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Joined: Dec 2003
Posts: 37
Enthusiast
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Enthusiast
Joined: Dec 2003
Posts: 37 |
Ditto on the quality and availability of tech support....
PK
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Band-in-a-Box for Windows
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Joined: Apr 2007
Posts: 904
Expert
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Expert
Joined: Apr 2007
Posts: 904 |
Yeah, PG has the best service ever!
There are glitches here and there and some things missing, but it is always solved by the wonderful team of PG music.
Sandra
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Band-in-a-Box for Windows
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Joined: Oct 2008
Posts: 8,109
Veteran
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Veteran
Joined: Oct 2008
Posts: 8,109 |
Quote:
Ditto on the quality and availability of tech support....
PK
+1
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Band-in-a-Box for Windows
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Joined: May 2008
Posts: 410
Journeyman
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Journeyman
Joined: May 2008
Posts: 410 |
Good to hear. Hope you get it sorted.
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Band-in-a-Box for Windows
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Joined: Jan 2003
Posts: 5,163
Veteran
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Veteran
Joined: Jan 2003
Posts: 5,163 |
Their support reminds me of the time when a handshake was all it took to close a deal and both parties abide by it. My father did a couple handshake "deals" in his days and their word and name were their bond. Back when people had integrity and meant what they said.
PG & Team remind me of those times, very rare these days. They do have the best customer support of ANY business I have dealt with. I have said it many times before, but they deserve all the accolades their customers say about them, because it is true.
Thanks PG & Team
Trax
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Band-in-a-Box for Windows
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Joined: Oct 2008
Posts: 20,586
Veteran
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Veteran
Joined: Oct 2008
Posts: 20,586 |
If there's a better company for support and service out there on the web, I haven't yet found it. PG Music is brilliant.
MY SONGS...Audiophile BIAB 2026
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Band-in-a-Box for Windows
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Joined: Dec 2003
Posts: 622
Journeyman
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Journeyman
Joined: Dec 2003
Posts: 622 |
+1 They are easy to deal with, pleasant and always more than fair. I am a lifelong customer since version 1.
Jan - 12 Core AMD Ryzen 9 3900X
32GB DDR4
Win 10 64-bit
Samsung m.2 SSD Boot drive,other SSD internal and USB drives.
MOTO 2
Ketron SD90
Aerophone AE-30, Yamaha WX-7
Yamaha RX-v381amp
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Band-in-a-Box for Windows
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Joined: Aug 2011
Posts: 581
Journeyman
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Journeyman
Joined: Aug 2011
Posts: 581 |
Add me to the list. On Saturday had about a 2 hour phone call with Support. Took over my PC, saw my issue, duplicated it on their system. Indeed, where else will you get this 'bend-over-backwards' dedication from a support team / product !
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Band-in-a-Box for Windows
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Joined: Sep 2003
Posts: 8,333
Veteran
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Veteran
Joined: Sep 2003
Posts: 8,333 |
Now I'm teary eyed. My kids, who equate me with a murdering Neanderthal would point and laugh. I could eat alphabet soup and ...never mind.
John Conley
Musica est vita
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Band-in-a-Box for Windows
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Joined: Nov 2007
Posts: 31
Enthusiast
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Enthusiast
Joined: Nov 2007
Posts: 31 |
I couldn't let the opportunity slip by without adding my appreciation for ALL that PGMusic does for their customer base> TOP DRAW!!
I have been a customer since the Atari days-got every upgrade, and I think 2012 is the best to date, although they have all been good. I might start a thread someday on what (to me) have been game changers. Like for instance the DAW plugin mode, real tracks and now VST support!!!!WOW
THANK YOU PG MUSIC (I know I am shouting, but this program is worth shouting about). I have a commercial studio and have much of the software that is available from vendors around the world (Sonar X1 is my go to DAW)but PGMUSIC has the most WOW factor of any program I own!!!
Thanks again
Pastorbelvedere
Quadcore 6600 Windows 7-4 gig mem
Run HomeAlone Studio
Sonar 8.5 soon to be Sonar X1
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Band-in-a-Box for Windows
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Joined: Dec 2006
Posts: 152
Apprentice
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Apprentice
Joined: Dec 2006
Posts: 152 |
I also wanted to say how much all the hard work by PG and the team with BIAB is appreciated by myself.
A first class product at a reasonable price with a SUPPORT that no other company can match. From the Dos version to 2012 I have never been dissapointed, it just gets better.
Could never quite get on with Realband and my DAW's are Cakewalk's Guitar Tracks & Sonar X1.
And just to mention the support and help from the veterans and experts and others on the forum has always been excellent and appreciated.
Regards.Jeff
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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XPro & Xtra Styles PAK Sets On Sale Now - Until May 15, 2026!
All of our XPro Styles PAKs and Xtra Styles PAKs are on sale until May 15th, 2026!
It's the perfect time to expand your Band-in-a-Box® style library with XPro and Xtra Styles PAKs. These additional styles for Band-in-a-Box® offer a wide range of genres designed to fit seamlessly into your projects. Each style is professionally arranged and mixed, helping enhance your songs while saving you time.
What are XPro Styles and Xtra Styles PAKs?
XPro Styles PAKs are styles that work with any version (Pro, MegaPAK, UltraPAK, UltraPAK+, or Audiophile Edition) of Band-in-a-Box® 2025 (or higher). XPro Styles PAKS 1-10 includes 1,000 styles!
Xtra Styles PAKs are styles that work with the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box® 2025 (or higher). Xtra Styles PAKs 1-21 includes 3,700 styles (and 35 MIDI styles)!
The XPro & Xtra Styles PAKs are not included in any Band-in-a-Box® package.
The XPro Styles PAKs 1-10 are available for only $29 ea (reg. $49 ea), or get them all in the XPro Styles PAK Bundle for only $149 (reg. $299)! Listen to demos and order now! For Mac or for Windows.
The Xtra Styles PAKs 1-21 are available for only $29 ea (reg. $49 ea), or get them all in the Xtra Styles PAK Bundle for only $199 (reg. $349)! Listen to demos and order now! For Mac or for Windows.
Note: XPro Styles PAKs require Band-in-a-Box® 2025 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.
The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 19 requires the 2025 or higher UltraPAK, UltraPAK+, or Audiophile Edition. They will not work with the Pro or MegaPAK version as they require the RealTracks included in the UltraPAK, UltraPAK+, or Audiophile Edition.
Supercharge your Band-in-a-Box today with XPro Styles PAKs and Xtra Styles PAK Sets!
Band-in-a-Box 2026 for Mac Videos
With the release of Band-in-a-Box® 2026 for Mac, we’re rolling out a collection of brand-new videos on our YouTube channel. We’ll keep this forum post updated so you can easily find all the latest videos in one convenient spot.
Whether you're exploring new features, checking out the latest RealTracks or Style PAKs, this is your go-to guide for Band-in-a-Box® 2026.
Check out this forum post for "One Stop Shopping" of our Band-in-a-Box® 2026 Mac Videos!
Band-in-a-Box 2026 for Mac is Here!
Band-in-a-Box® 2026 for Mac is here and it is packed with major new features! There’s a new modern look, a GUI redesign to all areas of the program including toolbars, windows, workflow and more. There’s a Multi-view layout for organizing multiple windows. A standout addition is the powerful AI-Notes feature, which uses AI neural-net technology to transcribe polyphonic audio into MIDI—entire mixes or individual instruments—making it easy to study, view, and play parts from any song. And that’s just the beginning—there are over 100 new features in this exciting release.
Along with version 2026, we've released an incredible lineup of new content! There's 202 new RealTracks, brand-new RealStyles, MIDI SuperTracks, Instrumental Studies, “Songs with Vocals” Artist Performance Sets, Playable RealTracks Set 5, two new RealDrums Stems sets, XPro Styles PAK 10, Xtra Styles PAK 21, and much more!
Special Offers
Upgrade to Band-in-a-Box® 2026 for Mac and save up to 50% on most upgrade packages during our special offer—available until May 15, 2026. Visit our Band-in-a-Box® packages page to explore all available upgrade options.
2026 Free Bonus PAK & 49-PAK Add-ons
Our Free Bonus PAK and 49-PAK are loaded with amazing add-ons! The Free Bonus PAK is included with most Band-in-a-Box® 2026 for Mac packages, but you can unlock even more—including 20 unreleased RealTracks—by upgrading to the 2026 49-PAK for just $49.
Holiday Weekend Hours
As we hop into the Easter weekend, here are our holiday hours:
April 3 (Good Friday): 8:00 AM – 4:00 PM PDT
April 4 (Saturday): Closed
April 5 (Easter Sunday): Closed
April 6 (Easter Monday): Open regular hours
Wishing you an egg-cellent weekend!
— Team PG
Update to Build 10 of RealBand® 2026 for Windows®!
If you're already using RealBand 2026 for Windows, download build 10 to get all the latest additions and enhancements.
Band-in-a-Box® 2025 for Mac® users: Build 904 now available!
If you're already using Band-in-a-Box® 2025 for Mac®, make sure to grab the latest update! Build 904 is now available for download and includes the newest additions and enhancements from our team.
Band-in-a-Box® 2026 for Windows® users: Build 1237 is now available!
Already a Band-in-a-Box 2026 for Windows user? Stay up to date and download the build 1237 to get all the latest additions and enhancements.
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Forums57
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