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Band-in-a-Box for Windows
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Joined: Dec 2011
Posts: 16
Enthusiast
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OP
Enthusiast
Joined: Dec 2011
Posts: 16 |
I have had a sleepless night and a major problem with Biab being continually deleted by AVG. I am a paid user of AVG, although after their useless support I won't be for much longer.
After a lot of experimenting I have found out the deletion was caused by Identity Protection. Now I'm not a techie but I am worried that Biab is causing AVG a problem. What is there in Biab and Realband that is causing the activiation?
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Band-in-a-Box for Windows
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Joined: Oct 2008
Posts: 20,383
Veteran
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Veteran
Joined: Oct 2008
Posts: 20,383 |
Tim,
In what directory/folder do you have BIAB installed?
Regards,
Noel
MY SONGS...Audiophile BIAB 2026
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Band-in-a-Box for Windows
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Joined: Dec 2011
Posts: 16
Enthusiast
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OP
Enthusiast
Joined: Dec 2011
Posts: 16 |
"In what directory/folder do you have BIAB installed?"
Noel
c:\BB
and realband in C:\realband
as per the install
Why? What am I missing?
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Band-in-a-Box for Windows
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Joined: Oct 2008
Posts: 20,383
Veteran
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Veteran
Joined: Oct 2008
Posts: 20,383 |
Nothing, Tim. It occurred to me that you might have installed it into one of the protected folders like "c:\program files" etc. I can see that that's not the case.
Noel
MY SONGS...Audiophile BIAB 2026
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Band-in-a-Box for Windows
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Joined: Dec 2011
Posts: 16
Enthusiast
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OP
Enthusiast
Joined: Dec 2011
Posts: 16 |
thanks, I was worried there for a moment.
So I am full circle to the subject. What is causing the problem? Is it that AVG is right and PG software is revealing my identity to PG or worse a TP via a hidden trojan, or is AVG badly programmed?
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Band-in-a-Box for Windows
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Joined: Nov 2009
Posts: 100
PG Music Staff
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PG Music Staff
Joined: Nov 2009
Posts: 100 |
For the security of your computer you should be making the choice on how you want to proceed. Whether you want our program to be let through the anti-virus or not. If you do want to I can certainly assist you with that if you would like to give me a call on the support line.
False Positives are actually mistakes made by antivirus and sometimes antispyware utilities. The companies that are trying to protect us against the threats are under enormous pressure to get the malware identified and a fix created that there isn't enough time except, for very basic testing, before they must release these identifications and fixes. Add to this fact that the authors of the malware are also using the same program compilers and software libraries that often a good program may get misidentified as a bad one. Typically, the protection programs quarantine area that is made to safely hold a malware will allow you to restore these if you don't get impatient and empty it first. If you report the false positive to your protection company, they will be able to correct their mistake.
If users will not report a false positive then they cannot be corrected. AVG Pro versions do have the ability to exclude files/folders from being scanned but still if a false happens it needs to be reported if possible.
What many people fail to realize with the subject of false positives... is that ALL antivirus and antispyware programs are prone to these. This is because they must also try and detect unknown malware that has just been released also.
** Its a case of trying to be safe and making a false detection instead of not being safe and letting the systems get infected. **
The user has to ask themselves would they rather their protection program be a little bit paranoid and make a false detection... or would they rather it miss a newly released malware and end up with an infected computer instead.
(There are about 20,000 - 30,000 new malware found daily)
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Band-in-a-Box for Windows
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Joined: Oct 2008
Posts: 1,259
Expert
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Expert
Joined: Oct 2008
Posts: 1,259 |
I'm also a paid user of AVG and have had no problems with BIAB. Real Band shows the UA shield on the icon, but it seems to run okay. I'm using the Everything pack hard drive. Sounds like Rob is the guy to talk to and work with. My AVG is up for renewal now. It has kept the viruses away for me so I think I'm going to renew YMMV
Cornet Curmudgeon
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Band-in-a-Box for Windows
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Joined: Jan 2011
Posts: 4,026
Veteran
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Veteran
Joined: Jan 2011
Posts: 4,026 |
I had a similar problem and dumped AVG and used Avast free edition , it allowed me to decide what I wanted done and remembered it . I no longer use the internet on my recording computer as it seems to run faster without virus protection. Rob's idea of reporting it is very wise if you plan to keep it.
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Band-in-a-Box for Windows
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Joined: Mar 2004
Posts: 1,753
Expert
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Expert
Joined: Mar 2004
Posts: 1,753 |
I take my computer to "Work OffLine" status before opening any music program. That seems to reduce problems and interuptions for me. I'm using the free edition of AVG and would like to turn it off while using BIAB / Real Tracks. But, I can't find where to turn off AVG Free version.
Does the noise in your head bother me ?
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Band-in-a-Box for Windows
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Joined: Apr 2003
Posts: 886
Expert
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Expert
Joined: Apr 2003
Posts: 886 |
Quote:
For the security of your computer you should be making the choice on how you want to proceed. Whether you want our program to be let through the anti-virus or not. If you do want to I can certainly assist you with that if you would like to give me a call on the support line.
Whoa, wait a min....are you saying that PG Music software installs "phone home" software without give us, the user, an option to NOT either install it when loading the program, or the opting to turn it off inside the program?
If so this is NOT cool at all....
i5 3.20GHz, 32gb RAM, 1tb SSD OS, 12tb HDD, 4gb gForce vid card, 32" monitor, Audient id44, Win10 x64, BiaB/RB 2023, Reaper 6,IK Multimedia Total Studio 3.5 MAX, Waves 10
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Band-in-a-Box for Windows
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Joined: Apr 2003
Posts: 886
Expert
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Expert
Joined: Apr 2003
Posts: 886 |
Since I have waited about a month for this to be answered, I will ask again.....worded a little better.....:o
.....are you saying that PG Music software installs "phone home" software without giving us, the user, an option to either NOT install it when loading the program, or the option of turning it off inside the program?
Please respond to this.....
i5 3.20GHz, 32gb RAM, 1tb SSD OS, 12tb HDD, 4gb gForce vid card, 32" monitor, Audient id44, Win10 x64, BiaB/RB 2023, Reaper 6,IK Multimedia Total Studio 3.5 MAX, Waves 10
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Band-in-a-Box for Windows
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Joined: Nov 2008
Posts: 1,382
PG Music Staff
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PG Music Staff
Joined: Nov 2008
Posts: 1,382 |
Hi,
Not really sure what gave you that impression, we've never included any spyware with our software,
Rob was just offering to provide tech support over the phone. The tech line is 1-866-983-2474.
Thanks
Kent
PG Music
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Band-in-a-Box for Windows
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Joined: Dec 2003
Posts: 24,303
Veteran
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Veteran
Joined: Dec 2003
Posts: 24,303 |
I got tired of AVG deleting my SOM hockey game from my Internet computer. I’ve switched to MS Essentials and I’ve had no problems at all, with either viruses or it deleting the hockey game. You may want to give it a try. It is free.
I think my wife has started to show the first signs of dementia.
She said she can't remember what she ever saw in me!
64 bit Win 10 Pro, the latest BiaB/RB, Roland Octa-Capture audio interface, a ton of software/hardware
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Band-in-a-Box for Windows
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Joined: Aug 2007
Posts: 2,281
Veteran
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Veteran
Joined: Aug 2007
Posts: 2,281 |
I also use the free version of AVG and have not had any problems like that at all. All my installed programs seems to be "there", so I have no reason to not keep using it, but I'll keep an eye on it.
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Band-in-a-Box for Windows
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Joined: Dec 2011
Posts: 348
Journeyman
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Journeyman
Joined: Dec 2011
Posts: 348 |
I had a similar problem a while back after installing BIAB 2011.
I use Trend Micro for my real time protection and it was saying that BIAB could be a security risk and suggested I remove the software.
Well I've use BIAB for over 10 years and have never found it to be a security risk or cause any problems on my computer.
So I told Trend Micro to just shut the hell up. Lol.
Just kidding. I had Trend Micro put BIAB on the exception list and everything has been fine since then.
Tim
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