|
Log in to post
|
Print Thread |
|
|
|
|
|
Off-Topic
|
Joined: Dec 2003
Posts: 8,987
Veteran
|
OP
Veteran
Joined: Dec 2003
Posts: 8,987 |
A Customer Service story that deserves to be told:
I contacted PG Music Technical Support on a problem, namely, a broken USB port on my BIAB external Hard Drive.
Since the damage was self-inflicted by a rampaging Irishman in a powered wheelchair, (a dangerous combination), I was only inquiring about the feasibility of a repair. Today, my Aide woke me with a UPS package from PG Music which contained a brand new USB External Drive pre-loaded with BIAB V2012 Everything Pak. I lost control and cried like a baby.
That sort of Customer Service and loyalty is truly “Above and beyond the call of duty.”
My special thanks go out to Catherine and Rob in Tech Support. Catherine withstood my Irish sense of humor. I also want to acknowledge the generosity of Dr. Peter Gannon who gave me the program as an award in the first place.
The competition, whoever they might be, could learn a valuable lesson in how to treat their customers by the extraordinary acts of PG Music.
- Don Gaynor
|
|
|
|
|
|
|
|
|
|
|
|
|
Off-Topic
|
Joined: Mar 2004
Posts: 6,714
Veteran
|
|
Veteran
Joined: Mar 2004
Posts: 6,714 |
Truly the gift that keeps on giving.
Good News!
|
|
|
|
|
|
|
|
|
|
|
|
|
Off-Topic
|
Joined: Dec 2002
Posts: 12,663
Veteran
|
|
Veteran
Joined: Dec 2002
Posts: 12,663 |
Quote:
I also want to acknowledge the generosity of Dr. Peter Gannon who gave me the program as an award in the first place.
Jeeze, it was free in the first place, and then they replaced it, no charge! Nice 
|
|
|
|
|
|
|
|
|
|
|
|
|
Off-Topic
|
|
Anonymous
Unregistered
|
|
Anonymous
Unregistered
|
I have been around computers and help desks for my whole working career and nobody does it better. The lengths to which they go to identify and correct bugs is amazing, as my "Tales of My MOTU" story illustrates. One user often doesn't matter to a company. Even 2, or 3 as it ended up (with more people using multiple interfaces and getting the same memory access violation), many companies just don't care. My case included a 90 minute remote session with one of the PG techs after which he said "Yep. You found a bug.", after whcih they fixed it in about 6-8 weeks with a patch.
Add in that last year they gave away product to winners of an unannounced contest, one of which was me, and this is the model by which all companies should model their support team.
Many kudos.
|
|
|
|
|
|
|
|
|
|
|
|
|
Off-Topic
|
Joined: Dec 2011
Posts: 2,459
Veteran
|
|
Veteran
Joined: Dec 2011
Posts: 2,459 |
No question about it, a first class team with a first class product! A business case review of PG Music would be worthwhile read for many companies regardless of business type or product line.
Win11, Intel i7 7700K 4.2Ghz, 32Gb RAM, 2x1Tb HD, 500Gb NVMe, BIAB/RB 2025, MOTU 828MK3 audio, MOTU Midi Express, Yamaha Montage 7, DX7II, TX802, Motif XS Rack, Roland Fantom XR Rack, Oberheim Matrix 1000, VoiceLive3 Extreme, Kontakt 6, SampleTank 4.3
|
|
|
|
|
|
|
|
|
|
|
|
|
Off-Topic
|
Joined: Apr 2010
Posts: 5,139
Veteran
|
|
Veteran
Joined: Apr 2010
Posts: 5,139 |
Very cool. Kudos to the PG team!
Regards,
Bob
|
|
|
|
|
|
|
|
|
|
|
|
|
Off-Topic
|
Joined: Jul 2000
Posts: 27,357
Veteran
|
Veteran
Joined: Jul 2000
Posts: 27,357 |
Good story about more great service from PG Music. Thanks for sharing, Don.
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Presonus 192 & Faderport 8, Royer 121, Slate VSX, Adam Sub8 & Neumann 120 monitors.
|
|
|
|
|
|
|
|
|
|
|
|
|
Off-Topic
|
Joined: Dec 2011
Posts: 3,353
Veteran
|
|
Veteran
Joined: Dec 2011
Posts: 3,353 |
Simply first class. Well done PG.
ROG.
|
|
|
|
|
|
|
|
|
|
|
|
|
Off-Topic
|
Joined: Dec 2003
Posts: 24,059
Veteran
|
Veteran
Joined: Dec 2003
Posts: 24,059 |
First class service to a first class gentlemen. PS – how much whisky did the ol’ Irishmen have before deciding to become a “geek tech” 
I'm in a fitness protection program. I'm been hiding from exercise.
64 bit Win 10 Pro, the latest BiaB/RB, Roland Octa-Capture audio interface, a ton of software/hardware
|
|
|
|
|
|
|
|
|
|
|
|
|
Off-Topic
|
Joined: Feb 2007
Posts: 1,815
Expert
|
|
Expert
Joined: Feb 2007
Posts: 1,815 |
Great story -- thanks for sharing!
|
|
|
|
|
|
|
|
|
|
|
|
|
Off-Topic
|
Joined: Aug 2007
Posts: 674
Journeyman
|
|
Journeyman
Joined: Aug 2007
Posts: 674 |
Wow. I am touched to tears myself. bless you Don! and bless the great folks at PG!
|
|
|
|
|
|
|
|
|
|
|
|
|
Off-Topic
|
Joined: Jan 2011
Posts: 4,026
Veteran
|
|
Veteran
Joined: Jan 2011
Posts: 4,026 |
I cried when I read this, but then realized my cigarette was burning a hole in my pants Don! I love this company, it's forums and members too! Thank You Peter for the best gift anyone gave me this last Christmas!
|
|
|
|
|
|
|
|
|
|
|
|
|
Off-Topic
|
Joined: Apr 2003
Posts: 886
Expert
|
|
Expert
Joined: Apr 2003
Posts: 886 |
A great story & thumbs up from another recipient of their fantastic service!
i5 3.20GHz, 32gb RAM, 1tb SSD OS, 12tb HDD, 4gb gForce vid card, 32" monitor, Audient id44, Win10 x64, BiaB/RB 2023, Reaper 6,IK Multimedia Total Studio 3.5 MAX, Waves 10
|
|
|
|
|
|
|
|
|
|
|
|
|
Off-Topic
|
Joined: Dec 2003
Posts: 8,987
Veteran
|
|
OP
Veteran
Joined: Dec 2003
Posts: 8,987 |
Quote:
First class service to a first class gentlemen.
PS – how much whisky did the ol’ Irishmen have before deciding to become a “geek tech”
Mario, you couldn't guess how long it has been since I've had so much as a wee beer, probably 30 years. I never developed a taste for liquor. I could get into sufficient difficulty with beer. I guess that's the Oyrish in me.
|
|
|
|
|
|
|
|
|
|
|
|
|
Off-Topic
|
Joined: Dec 2008
Posts: 238
Apprentice
|
|
Apprentice
Joined: Dec 2008
Posts: 238 |
PG Music is truely a wonderful company, and it is nice to read such stories which only confirm what we already all know about the product, the support, and the people behind it.
I too had a nice experience this week with another excellent company who "Pforever Guarentees" its products... Price Pfister. When we built our house in 1999, our builder recommended we use Price Pfister faucets everywhere...
Well, last week (13 years later) the pull-out spray handle in our Kitchen faucet broke off where the hose connects to it... so I went on-line looking for a replacement part in a panic as our sink was totally unusable... I found out Price Pfister has a lifetime no-questions-asked warrantee and are the only source of parts for their products... Naturally, I called their 1-800 number, but unfortunately the sprayer part was out of stock... so instead they offered to ship me an entire brand new identical faucet ($350 retail) by express courier totally free of charge.
Now I understand why our builder was so adamently insisting on Price Pfister...
Here's to great companies
Cheers!
2008 Gibson ES-339 Custom & 2010 Les Paul Traditional. Fender SCXD Amp
BIAB/RB 2015 UltraPAK + Ketron SD2
Windows 7/64 Intel i5 3550 PC, Tascam USB144MKII
Behringer X1204 Mixer
Bose Companion 3 and/or L1 II w/T1 + SM58 MIC
|
|
|
|
|
|
|
|
|
|
|
|
|
Off-Topic
|
Joined: Oct 2008
Posts: 8,109
Veteran
|
|
Veteran
Joined: Oct 2008
Posts: 8,109 |
Don, that was redundant, since you had already said the company involved was PGMusic 
|
|
|
|
|
|
|
|
|
|
|
|
|
Off-Topic
|
Joined: Dec 2003
Posts: 8,987
Veteran
|
|
OP
Veteran
Joined: Dec 2003
Posts: 8,987 |
I was already a dedicated PG Music customer for life, however long that may be, then I realized that PG Music may see that fact as an ongoing liability rather than an asset. I do try to give back in every way I can. I think the appropriate term is synergy, the concept that states that the whole is greater than the sum of it's parts.
|
|
|
|
|
|
|
|
|
|
|
|
|
Off-Topic
|
Joined: Dec 2003
Posts: 8,987
Veteran
|
|
OP
Veteran
Joined: Dec 2003
Posts: 8,987 |
Quote:
Don,
that was redundant, since you had already said the company involved was PGMusic
Patrick, (A good Oyrish name, BTW),
You must be full-blooded Oyrish. You are Marring me saintly reputation. On a similar note, shouldn't you launch your grammatical assault with a capitalized "that?"
Touche' pussycat!
Something about throwing stones while wearing glass skivvies with a bird in the hand!
|
|
|
|
|
|
|
|
|
|
|
|
|
Off-Topic
|
Joined: Oct 2008
Posts: 8,109
Veteran
|
|
Veteran
Joined: Oct 2008
Posts: 8,109 |
Quote:
Quote:
Don,
that was redundant, since you had already said the company involved was PGMusic
Patrick, (A good Oyrish name, BTW),
You must be full-blooded Oyrish. You are Marring me saintly reputation. On a similar note, shouldn't you launch your grammatical assault with a capitalized "that?"
Touche' pussycat!
Something about throwing stones while wearing glass skivvies with a bird in the hand!
Don,
I'm confused by your reply to my post. You seem to have taken it as an attack, when it wasn't. It was a sideways compliment to PGMusic, implying that the very name already means "customer servicer"
Therefore, just as it would be redundant to say "loathesome mother in law" (don't those words mean the same thing??) it could be considered redundant to say "PGMusic Customer service" (Don't those words mean the same thing?)
Rather than contradicting you, I was saying the same thing as you, but in a way I thought was amusing.
|
|
|
|
|
|
|
|
|
|
|
|
|
Off-Topic
|
Joined: Dec 2003
Posts: 8,987
Veteran
|
|
OP
Veteran
Joined: Dec 2003
Posts: 8,987 |
Pat, my redundant reply was also a redundancy in which I redundantly poked fun at you. Unfortunately, we can't always read the body language of the writer or the smile on their faces. It's a safe bet that I am not serious in my jesting.
Furthermore, I just renewed my Poetic License replete with Motorcycle and Power Wheelchair endorsements.
|
|
|
|
|
|
|
|
|
|
|
|
Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box 2026 Video: The Newly Designed Piano Roll Window
In this video, we explore the updated Piano Roll, complete with a modernized look and exciting new features. You’ll see new filtering options that make it easy to focus on specific note groups, smoother and more intuitive note entry and editing, and enhanced options for zooming, looping, and more.
Watch the video.
You can see all the 2026 videos on our forum!
Band-in-a-Box 2026 Video: AI Stems & Notes - split polyphonic audio into instruments and transcribe
This video demonstrates how to use the new AI-Notes feature together with the AI-Stems splitter, allowing you to select an audio file and have it separated into individual stems while transcribing each one to its own MIDI track. AI-Notes converts polyphonic audio—either full mixes or individual instruments—into MIDI that you can view in notation or play back instantly.
Watch the video.
You can see all the 2026 videos on our forum!
Bonus PAK and 49-PAK for Band-in-a-Box® 2026 for Windows®
With your version 2026 for Windows Pro, MegaPAK, UltraPAK, UltraPAK+, Audiophile Edition or PlusPAK purchase, we'll include a Bonus PAK full of great new Add-ons for FREE! Or upgrade to the 2026 49-PAK for only $49 to receive even more NEW Add-ons including 20 additional RealTracks!
These PAKs are loaded with additional add-ons to supercharge your Band-in-a-Box®!
This Free Bonus PAK includes:
- The 2026 RealCombos Booster PAK:
-For Pro customers, this includes 27 new RealTracks and 23 new RealStyles.
-For MegaPAK customers, this includes 25 new RealTracks and 23 new RealStyles.
-For UltraPAK customers, this includes 12 new RealStyles.
- MIDI Styles Set 92: Look Ma! More MIDI 15: Latin Jazz
- MIDI SuperTracks Set 46: Piano & Organ
- Instrumental Studies Set 24: Groovin' Blues Soloing
- Artist Performance Set 19: Songs with Vocals 9
- Playable RealTracks Set 5
- RealDrums Stems Set 9: Cool Brushes
- SynthMaster Sounds Set 1 (with audio demos)
- Android Band-in-a-Box® App (included)
Looking for more great add-ons, then upgrade to the 2026 49-PAK for just $49 and you'll get:
- 20 Bonus Unreleased RealTracks and RealDrums with 20 RealStyle.
- FLAC Files (lossless audio files) for the 20 Bonus Unreleased RealTracks and RealDrums
- MIDI Styles Set 93: Look Ma! More MIDI 16: SynthMaster
- MIDI SuperTracks Set 47: More SynthMaster
- Instrumental Studies 25 - Soul Jazz Guitar Soloing
- Artist Performance Set 20: Songs with Vocals 10
- RealDrums Stems Set 10: Groovin' Sticks
- SynthMaster Sounds & Styles Set 2 (sounds & styles with audio demos)
Learn more about the Bonus PAKs for Band-in-a-Box® 2026 for Windows®!
Video: New User Interface (GUI)
Join Tobin as he takes you on a tour of the new user interface in Band-in-a-Box® 2026 for Windows®! This modern GUI redesign offers a sleek new look with updated toolbars, refreshed windows, and a smoother workflow. The brand-new side toolbar puts track selection, the MultiPicker Library, and other essential tools right at your fingertips. Plus, our upgraded Multi-View lets you layer multiple windows without overlap, giving you a highly flexible workspace. Many windows—including Tracks, Piano Roll, and more—have been redesigned for improved usability and a cleaner, more intuitive interface, and more!
Watch the video.
You can see all the 2026 videos on our forum!
Introducing XPro Styles PAK 10 – Now Available for Windows Band-in-a-Box 2025 and Higher!
We've just released XPro Styles PAK 10 for Windows & Mac Band-in-a-Box version 2025 (and higher) with 100 brand new RealStyles, plus 28 RealTracks and RealDrums!
Few things are certain in life: death, taxes, and a brand spankin’ new XPro Styles PAK! In this, the 10th edition of our XPro Styles PAK series, we’ve got 100 styles coming your way! We have the classic 25 styles each from the rock & pop, jazz, and country genres, and rounding out this volume's wildcard slot is 25 styles in the Praise & Worship genre! A wide spanning genre, you can find everything from rock, folk, country, and more underneath its umbrella. The included 28 RealTracks and RealDrums can be used with any Band-in-a-Box® 2026 (and higher) package.
Here’s just a small sampling of what you can look forward to in XPro Styles PAK 10: Soft indie folk worship songs, bumpin’ country boogies, gospel praise breaks, hard rockin’ pop, funky disco grooves, smooth Latin jazz pop, bossa nova fusion, western swing, alternative hip-hop, cool country funk, and much more!
Special offers until December 31st, 2025!
All the XPro Styles PAKs 1 - 10 are on sale for only $29 ea (Reg. $49 ea), or get them all in the XPro Styles PAK Bundle for only $149 (reg. $299)! Order now!
Learn more and listen to demos of XPro Styles PAKs.
Video: XPro Styles PAK 10 Overview & Styles Demos: Watch now!
XPro Styles PAKs require Band-in-a-Box® 2025 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.
Introducing Xtra Styles PAK 21 – Now Available for Windows Band-in-a-Box 2025 and Higher!
Xtra Styles PAK 21 for Windows & Mac Band-in-a-Box version 2025 (and higher) is here with 200 brand new RealStyles!
We're excited to bring you our latest Xtra Styles PAK installment—the all new Xtra Styles PAK 21 for Band-in-a-Box version 2025 (and higher)!
Rejoice, one and all, for Xtra Styles PAK 21 for Band-in-a-Box® is here! We’re serving up 200 brand spankin’ new styles to delight your musical taste buds! The first three courses are the classics you’ve come to know and love, including offerings from the rock & pop, jazz, and country genres, but, not to be outdone, this year’s fourth course is bro country! A wide ranging genre, you can find everything from hip-hop, uptempo outlaw country, hard hitting rock, funk, and even electronica, all with that familiar bro country flair. The dinner bell has been rung, pickup up Xtra Styles PAK 21 today!
In this PAK you’ll discover: Energetic folk rock, raucous train beats, fast country boogies, acid jazz grooves, laid-back funky jams, a bevy of breezy jazz waltzes, calm electro funk, indie synth pop, industrial synth metal, and more bro country than could possibly fit in the back of a pickup truck!
Special offers until December 31st, 2025!
All the Xtra Styles PAKs 1 - 21 are on special for only $29 each (reg $49), or get all 21 PAKs for $199 (reg $399)! Order now!
Learn more and listen to demos of the Xtra Styles PAK 21.
Video: Xtra Styles PAK 21 Overview & Styles Demos: Watch now!
Note: The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 21 requires the 2025 or higher UltraPAK, UltraPAK+, or Audiophile Edition. They will not work with the Pro or MegaPAK version because they need the RealTracks from the UltraPAK, UltraPAK+, or Audiophile Edition.
Introducing XPro Styles PAK 10 – Now Available for Mac Band-in-a-Box 2025 and Higher!
We've just released XPro Styles PAK 10 for Mac & Windows Band-in-a-Box version 2025 (and higher) with 100 brand new RealStyles, plus 28 RealTracks and RealDrums!
Few things are certain in life: death, taxes, and a brand spankin’ new XPro Styles PAK! In this, the 10th edition of our XPro Styles PAK series, we’ve got 100 styles coming your way! We have the classic 25 styles each from the rock & pop, jazz, and country genres, and rounding out this volume's wildcard slot is 25 styles in the Praise & Worship genre! A wide spanning genre, you can find everything from rock, folk, country, and more underneath its umbrella. The included 28 RealTracks and RealDrums can be used with any Band-in-a-Box® 2026 (and higher) package.
Here’s just a small sampling of what you can look forward to in XPro Styles PAK 10: Soft indie folk worship songs, bumpin’ country boogies, gospel praise breaks, hard rockin’ pop, funky disco grooves, smooth Latin jazz pop, bossa nova fusion, western swing, alternative hip-hop, cool country funk, and much more!
Special offers until December 31st, 2025!
All the XPro Styles PAKs 1 - 10 are on sale for only $29 ea (Reg. $49 ea), or get them all in the XPro Styles PAK Bundle for only $149 (reg. $299)! Order now!
Learn more and listen to demos of XPro Styles PAKs.
Video: XPro Styles PAK 10 Overview & Styles Demos: Watch now!
XPro Styles PAKs require Band-in-a-Box® 2025 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.
|
|
|
|
|
|
|
|
|
|
|
|
Forums57
Topics85,376
Posts791,410
Members39,867
| |
Most Online25,754
Jan 24th, 2025
|
|
|
|
|
|
|
|
|
|
|
|
There are no members with birthdays on this day. |
|
|
|
|
|
|
|
|
Dansk
Deutsch - Windows
Español
Français - Windows
Italiano - Windows
Nederlands
Polski
Português
Svenskt
русский
Japanese
Simplified Chinese
Traditional Chinese
Korean