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#174532 09/26/12 05:54 PM
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can only hear drums, upper right pop up box reads cannot generate real tracks because folder is not open, how do i fix. thanks

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Hi Hutchins,

How did you install BIAB to run? (e.g. from the USB drive, from the internal hard drive, or from a hybrid of these alternatives)

Regards,
Noel


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Noel96 #174534 09/26/12 07:26 PM
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everything has been working fine, was able to build a song with real tracks could play back and hear all real instruments. i must have clicked on something wrong because now all i can hear on playback is the drums. cannot add any insts to the song. thanks

Noel96 #174535 09/26/12 07:46 PM
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noel, i am running from external harddrive, but i think i must have clicked on something that muted the other insts, but did not mute the insts from the normal mute system.

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Hi Hutchins,

I've found that a good plan of attack when trying to solve problems like this are ...

1. Close down the program.

2. Fully turn off the computer (not just suspend).

3. Restart the computer, and then restart the program.

If the problem persists ...

4. Go to "Opt | Return to factory settings" and select the top option (see image below).



5. Exit BIAB and restart the program for the settings to take effect.

Please let me know the outcome from this and we'll move on from there if need be.

Hope this helps,
Noel


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Noel96 #174537 09/27/12 06:02 AM
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noel, it did reset factory midi insts, but when i try to click real insts. it will not play them. it still has a yellow pop up on the far right reading cannot generate real tracks because folder is not found. thanks for any help.

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Hi again,

Ok. Now let's look at the Realtracks' path.

1. Go to "Opt | Preferences | Realtracks".



2. Activate the "Use custom folder location ..." checkbox.
3. Click on the "Folder" icon.
4. Navigate to the location of the Realtracks.

If it doesn't work first time, try shutting BIAB and restarting just set the configuration.

Let's see how that goes.

All the best,
Noel


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Noel96 #174539 09/27/12 05:58 PM
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nothing works, going to leave external drive as is, strip and reload lap top saturday, at a friends that has my same 2010 bb. thanks so much for your help noel

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Hi Hutchins,

It's time to call in PG Support (I don't work for them, I'm just a user like you). Contact details are under the "Support" link at the very top of this webpage. They have many ways to contact them, including a toll fee number.

In addition to talking to them, I'd send them an email with the URL of this thread. They will then be able to see what has been suggested to you and what you have already tried. It will help them towards a solution.

When you get the problem fixed, please post the solution in this thread as it will potentially be useful to someone else who might experience a similar problem.

All the best,
Noel


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Noel96 #174541 10/03/12 07:07 PM
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noel, somehow got over to wrong drive, back to working now, thanks for your help.

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Excellent! Glad to hear it's "all systems go" again.


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