In BIAB 2014, I find now and again, the top portion of the screen goes blank (see fig 1). My solution is to click on either Thru+ or the Audio+ in the Mixer window (see fig 2). A 3rd solution is to load another song.
Enclosed are 2 screenshots.
Added text: this seems to happen when I Save or Save As. Just to be clear: this only happens once every 15-20 saves.
Last edited by soolan; 08/22/1401:36 PM. Reason: clarify
Jazzmandan - thanks for responding. I added text to explain when it happens.
On the side, I have an app for check to drivers each week. I'm using Win 7 (32). This seems to have happened with 2014 version on this computer and on my old (now dead) computer.
We did see something like this once in testing, and I think video resolution was involved but I'm not certain. I recommend you email support@pgmusic.com and reference this thread.
By the way, I'm assuming you rebooted and it still happens, and that you already tried Opt., Return to Factory Settings.
BIAB 2026 Win Audiophile. Software: Fender Studio One 8, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Fender Quantom HD8 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
If you 'mouse-over' the affected areas are they gradually repainted?
There is a bug still in the current version with the Piano Roll where controls don't get repainted after selecting 'Thru' or 'Audio', until an event fires causing a paint event. Moving the mouse creates the necessary event.
I reported it to PGM Support in January but it's still there in Build 384 regards Trevor
BIAB & RB2026 Win.(Audiophile), Windows 10 Pro & Windows 11, Cakewalk Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Session Keys Grand S & Electric R, Kontakt, Focusrite 18i20, KetronSD2, NS40M, Pioneer Active Monitors.
"I'm assuming you rebooted and it still happens, and that you already tried Opt., Return to Factory Settings."
No I don't reboot (takes too long), yes I've done the Return... a few times. My memory (still intact??) happens sometimes, when I Save or Save As (not all the time). Most of the time BIAB starts early in the day, so I don't suspect other apps/programs interfere.
My trick with the Audio+ and or Thru+ works about (say) 98%. When it doesn't I load in another song.
I'm with Matt: if you do not frequently reboot your computer, it's time to do so. It's the only way to guarantee that all memories are cleared of data that can cause issues like you're experiencing.
I'm with Matt: if you do not frequently reboot your computer, it's time to do so. It's the only way to guarantee that all memories are cleared of data that can cause issues like you're experiencing.
Regards, Noel
With great respect to all - if you have to reboot the computer, it's because there is a problem in the design of the software, poorly functioning operating system, memory faults, etc.
I also work with design of applications for real-time processing. We have computers running mission critical real-time applications for process control systems, they include networking, data sharing, event reporting and more and the only time they are rebooted is due to a Hardware Fault or scheduled Preventative Maintenance. Other than that, they can run without being rebooted for years. They run 24 x 7, non-stop continuous processing. And they run Windows.
C'mon. Periodic rebooting doesn't 'fix' any problems, it just makes them go away for a short while... Really.
Not saying that rebooting won't give the O/P a solution. And certainly not saying that BiaB is causing the problem. Just sayin' that if everything worked properly, it shouldn't be necessary in the first place. We've proved that with our own applications.
Just my 2c
BIAB & RB2026 Win.(Audiophile), Windows 10 Pro & Windows 11, Cakewalk Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Session Keys Grand S & Electric R, Kontakt, Focusrite 18i20, KetronSD2, NS40M, Pioneer Active Monitors.
I'm with Matt: if you do not frequently reboot your computer, it's time to do so. It's the only way to guarantee that all memories are cleared of data that can cause issues like you're experiencing.
Regards, Noel
With great respect to all - if you have to reboot the computer, it's because there is a problem in the design of the software, poorly functioning operating system, memory faults, etc.
I also work with design of applications for real-time processing. We have computers running mission critical real-time applications for process control systems, they include networking, data sharing, event reporting and more and the only time they are rebooted is due to a Hardware Fault or scheduled Preventative Maintenance. Other than that, they can run without being rebooted for years. They run 24 x 7, non-stop continuous processing. And they run Windows.
C'mon. Periodic rebooting doesn't 'fix' any problems, it just makes them go away for a short while... Really.
Not saying that rebooting won't give the O/P a solution. And certainly not saying that BiaB is causing the problem. Just sayin' that if everything worked properly, it shouldn't be necessary in the first place. We've proved that with our own applications.
Just my 2c
Trevor,
How often to you start your personal/home computer from a full shutdown?
Also, in my opinion, you've been incredibly fortunate if you've never had to shutdown your home computer and restart it because something wasn't behaving correctly. My Audigy soundcard often refuses to co-operate and the only way I can restore its functionality is to reboot.
I'm with Matt: if you do not frequently reboot your computer, it's time to do so. It's the only way to guarantee that all memories are cleared of data that can cause issues like you're experiencing.
Regards, Noel
With great respect to all - if you have to reboot the computer, it's because there is a problem in the design of the software, poorly functioning operating system, memory faults, etc.
I also work with design of applications for real-time processing. We have computers running mission critical real-time applications for process control systems, they include networking, data sharing, event reporting and more and the only time they are rebooted is due to a Hardware Fault or scheduled Preventative Maintenance. Other than that, they can run without being rebooted for years. They run 24 x 7, non-stop continuous processing. And they run Windows.
C'mon. Periodic rebooting doesn't 'fix' any problems, it just makes them go away for a short while... Really.
Not saying that rebooting won't give the O/P a solution. And certainly not saying that BiaB is causing the problem. Just sayin' that if everything worked properly, it shouldn't be necessary in the first place. We've proved that with our own applications.
Just my 2c
Just a hunch, but I'd venture to guess your 24/7 mission critical systems are not being battered by infected ads, Flash updates, Windows updates, antivirus updates, user error, etc etc.
Like you, I also am charged with maintaining racks that must remain running 24/7 .. but I still reboot and update my home computer system(s) regularly. 2 very different things. We have one 2003 Server that has only been down for 2 hours in 11 years! It's about to be virtualized and retired.
Last edited by rharv; 08/23/1406:21 AM.
I do not work here, but the benefits are still awesome Make your sound your own!
I shut down the computer every night and after doing a few chores (email, banking etc). BIAB is up and running (pretty much my "main" app these days). I start and shut down BIAB a few times a day.
I'm well aware of rebooting since the days of DOS (I'm an old fart). And.. know "when" I have to/should re-boot.
Again this is intermittent, this is NOT a big problem and my "solution" works (for me). I check driver updates and malware checks every week. NOTHING on my computer gives me a headache.
How often to you start your computer from a full shutdown?
Also, in my opinion, you've been incredibly fortunate if you've never had to shutdown your home computer and restart it because something wasn't behaving correctly. My Audigy soundcard often refuses to co-operate and the only way I can restore its functionality is to reboot.
Regards, Noel
Hi Noel
Re: Audigy Soundcard problems
Well this is the point I was trying to make. If everything worked properly, there should be no need to reboot. Your Audigy soundcard is a perfect example of what you have found that causes some of these problems that you experience. Rebooting doesn't 'fix' this kind of problem, it just hides it for a while.
My comments are directed more at the software / hardware development people, and definitely not at the end users (you and me) who have to suffer these problems.
I need to be careful to highlight that the O/P's problems might be caused by something totally unrelated to the PG Music software too.
In my industry we would have (mainly Windows) computers that have run continuously for more than a year (some much more) without ever being restarted, and without ever demonstrating any problems. That's what we should expect to achieve with well written software and reliable hardware.
I'm sorry if I didn't make that point very well and hope you and others didn't think it was directed at the worthy suggestions of any of the excellent contributors to the forum. That was certainly never intended.
Cheers!
Trevor
BIAB & RB2026 Win.(Audiophile), Windows 10 Pro & Windows 11, Cakewalk Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Session Keys Grand S & Electric R, Kontakt, Focusrite 18i20, KetronSD2, NS40M, Pioneer Active Monitors.
Just a hunch, but I'd venture to guess your 24/7 mission critical systems are not being battered by infected ads, Flash updates, Windows updates, antivirus updates, user error, etc etc.
Like you, I also am charged with maintaining racks that must remain running 24/7 .. but I still reboot and update my home computer system(s) regularly. 2 very different things. We have one 2003 Server that has only been down for 2 hours in 11 years! It's about to be virtualized and retired.
You're spot-on Bob. These computers never see the Internet. Now that has to be a good place to start, eh?
PS: That 2003 Server might be setting some sort of record too!
Best
Trevor
BIAB & RB2026 Win.(Audiophile), Windows 10 Pro & Windows 11, Cakewalk Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Session Keys Grand S & Electric R, Kontakt, Focusrite 18i20, KetronSD2, NS40M, Pioneer Active Monitors.
I like Trevor's points. My suggestion to reboot will not fix a problem with BIAB, if indeed this problem is caused by BIAB. I was more suggesting one more diagnostic test.
My experience with teaching about computers predates Microsoft. Heck, I even sold microcomputers to IBM. Windows' architecture has always been susceptible to problems caused by offending programs, even unintentional, because the operation system, applications and data share the same space. I recall a time when BIAB itself had a memory leak problem, and restarting the program throughout the day (described above) absolutely would lead to a crash within a few times of doing so. You would never find this problem unless you left your computer on most of the time. Add to this the constant threat and variability suffered by most PCs (and yes, Macs) from being connected to the Internet.
Every computer tech magazine I read advises the normal user to reboot every so often to clear resources. It isn't the problem it once was but it still exists. The unique systems running only one mission-critical application are supposed to be an exception, but even those may not be as well designed as the one Trevor describes. I ran into this myself when my local bank asked for my help with their ATM program. It would run for a few months and then crash. I simply had them reboot every week, and problem solved. Who knows what it was in the program, but they didn't have to debug it, just side step it.
Most of you know I often answer a question with a question (exactly what were you trying to do, what did you do, what happened, what recently changed, what version, did you update, did you reboot, did you Return to Factory Settings, etc.). Troubleshooting without all these answers can be an exercise in futility. I think we are often lucky that, with so many experienced users here, we are able to recognize situations and provide solutions as often as we do. Every day, I learn something new about this program, and I try to keep track to be able to help others. I know most of you do the same. Every thoughtful response helps.
BIAB 2026 Win Audiophile. Software: Fender Studio One 8, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Fender Quantom HD8 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
By the way, give credit to Soolan for an excellent problem description, complete with image.
It was his/her statement that it only happened once every 15-20 times, and that he/she reboots infrequently, that led to my advice to reboot and see what happens.
I'm also curious, was there an answer to Trevor's question about what happens when you mouse over the problem area?
Last edited by Matt Finley; 08/23/1408:44 AM. Reason: Further thought...
BIAB 2026 Win Audiophile. Software: Fender Studio One 8, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Fender Quantom HD8 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
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