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I have problems with all three of the realtracks installation files. At about 12% of the installation progress some installation files will be reported corrupted. I usually press ignore - and then maybe a couple more files will be reported as corrupted - press ignore for each - then the installation will continue to the end, no problem.

Seems to be a corruption at one spot in each of the RealTracks files. Re-downloading does not help the situation.


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Hi Kevin,

Can I suggest you let support@pgmusic.com know about this just so they can check out the files.

Regards,
Noel


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I have sent them an e-mail.

For everyones info:

Realtracks206-213.exe has the following 4 files corrupt:- _SYMFON.wma st0193.wma st0194.wma st0195.wma
Realtracks214-220.exe has the following 4 files corrupt:- bs3642.wma bs3643.wma bs3644.wma bs3645.wma
Realtracks206-213.exe has the following 1 corrupt file :- bs3715.wma


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That's consistent with my experience as well, Kevin.


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In another thread a user mentioned clearing their cache before redownloading seemed to have helped.

It does seem more than coincidental if you had the same issues though.


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Same problem here.

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I have already reported this problem in another thread and sent a mail to support some 10 hours ago. I understand that PG will currently be swamped, but this appears to be a huge one, so I hope they can get to it really soon.

For what it's worth: clearing the cache and redownloading didn't help. By now I'm pretty sure it's the files on the PG Music server that are corrupt and it's not the download process itself.

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I'm sure they are looking into it by now.
Hopefully patchable as opposed to re-downloading.

A quick check of the Who's Online' feature shows a few PG staff members are checking things out, and Jeff has commented in the RB forum a few times already.

They'll get it whooped.


Last edited by rharv; 11/30/14 09:28 AM.

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This is the main reason I always wait a couple of weeks before purchasing. Just saying.

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That's a couple weeks of no new realtracks. frown


The rest install fine; it appears as though about 7 out of 101 have an issue.
Clicking Ignore allows the rest to install.


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We have identified and fixed the 9 corrupt files in the RealTracks installation, and have a small patch to fix it (so you don't need to re-download large files)

Sorry for the trouble. Just 'ignore' the error message, and then install this small patch to fix it up:
http://nn.pgmusic.com/pgfiles/support/patches/realtracks206-227_patch_nov30-2014.exe

On the positive side, the PlusPAK (with 49-PAK bonus) installs 18,382 files, so that means that about 99.95% of the files were NOT corrupt laugh


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Thanks Andrew, this solves most of my problem. One issue remains though: RT226 appears to be installed, but contains 0 styles. That doesn't seem right to me?

Cheers

Philip

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