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Band-in-a-Box for Windows
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Joined: Mar 2004
Posts: 1,029
Expert
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OP
Expert
Joined: Mar 2004
Posts: 1,029 |
I have problems with all three of the realtracks installation files. At about 12% of the installation progress some installation files will be reported corrupted. I usually press ignore - and then maybe a couple more files will be reported as corrupted - press ignore for each - then the installation will continue to the end, no problem. Seems to be a corruption at one spot in each of the RealTracks files. Re-downloading does not help the situation. Kevin 
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Band-in-a-Box for Windows
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Joined: Oct 2008
Posts: 20,355
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Joined: Oct 2008
Posts: 20,355 |
Hi Kevin,
Can I suggest you let support@pgmusic.com know about this just so they can check out the files.
Regards,
Noel
MY SONGS...Audiophile BIAB 2026
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Band-in-a-Box for Windows
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Joined: Mar 2004
Posts: 1,029
Expert
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OP
Expert
Joined: Mar 2004
Posts: 1,029 |
I have sent them an e-mail. For everyones info: Realtracks206-213.exe has the following 4 files corrupt:- _SYMFON.wma st0193.wma st0194.wma st0195.wma Realtracks214-220.exe has the following 4 files corrupt:- bs3642.wma bs3643.wma bs3644.wma bs3645.wma Realtracks206-213.exe has the following 1 corrupt file :- bs3715.wma Kevin
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Band-in-a-Box for Windows
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Joined: Dec 2000
Posts: 12,805
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That's consistent with my experience as well, Kevin.
John Laptop-HP Omen I7 Win11Pro 32GB 12TB SSD Desktop-ASUS-I7 Win10Pro 32GB 12TB SATA BB2026/UMC204HD&404HD/Casios/Cakewalk/Reaper/Studio One/Notion/Dorico/Noteworthy/NI/Halion/IK http://www.sus4chord.com (under rehosting/construction)
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Band-in-a-Box for Windows
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Joined: May 2000
Posts: 22,454
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Veteran
Joined: May 2000
Posts: 22,454 |
In another thread a user mentioned clearing their cache before redownloading seemed to have helped.
It does seem more than coincidental if you had the same issues though.
I do not work here, but the benefits are still awesome
Make your sound your own!
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Band-in-a-Box for Windows
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Joined: Jun 2000
Posts: 994
Expert
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Expert
Joined: Jun 2000
Posts: 994 |
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Band-in-a-Box for Windows
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Joined: Nov 2002
Posts: 88
Enthusiast
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Enthusiast
Joined: Nov 2002
Posts: 88 |
I have already reported this problem in another thread and sent a mail to support some 10 hours ago. I understand that PG will currently be swamped, but this appears to be a huge one, so I hope they can get to it really soon.
For what it's worth: clearing the cache and redownloading didn't help. By now I'm pretty sure it's the files on the PG Music server that are corrupt and it's not the download process itself.
Philip
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Band-in-a-Box for Windows
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Joined: May 2000
Posts: 22,454
Veteran
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Veteran
Joined: May 2000
Posts: 22,454 |
I'm sure they are looking into it by now.
Hopefully patchable as opposed to re-downloading.
A quick check of the Who's Online' feature shows a few PG staff members are checking things out, and Jeff has commented in the RB forum a few times already.
They'll get it whooped.
Last edited by rharv; 11/30/14 08:28 AM.
I do not work here, but the benefits are still awesome
Make your sound your own!
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Band-in-a-Box for Windows
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Joined: Dec 2011
Posts: 167
Apprentice
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Apprentice
Joined: Dec 2011
Posts: 167 |
This is the main reason I always wait a couple of weeks before purchasing. Just saying.
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Band-in-a-Box for Windows
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Joined: May 2000
Posts: 22,454
Veteran
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Veteran
Joined: May 2000
Posts: 22,454 |
That's a couple weeks of no new realtracks.  The rest install fine; it appears as though about 7 out of 101 have an issue. Clicking Ignore allows the rest to install.
I do not work here, but the benefits are still awesome
Make your sound your own!
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Band-in-a-Box for Windows
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Joined: May 2002
Posts: 7,673
PG Music Staff
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PG Music Staff
Joined: May 2002
Posts: 7,673 |
We have identified and fixed the 9 corrupt files in the RealTracks installation, and have a small patch to fix it (so you don't need to re-download large files) Sorry for the trouble. Just 'ignore' the error message, and then install this small patch to fix it up: http://nn.pgmusic.com/pgfiles/support/patches/realtracks206-227_patch_nov30-2014.exeOn the positive side, the PlusPAK (with 49-PAK bonus) installs 18,382 files, so that means that about 99.95% of the files were NOT corrupt 
Andrew
PG Music Inc.
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Band-in-a-Box for Windows
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Joined: Nov 2002
Posts: 88
Enthusiast
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Enthusiast
Joined: Nov 2002
Posts: 88 |
Thanks Andrew, this solves most of my problem. One issue remains though: RT226 appears to be installed, but contains 0 styles. That doesn't seem right to me?
Cheers
Philip
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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