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Band-in-a-Box for Windows
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Joined: Nov 2014
Posts: 577
Journeyman
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OP
Journeyman
Joined: Nov 2014
Posts: 577 |
I have emailed PG Music but not had any response so I thought I would try here in the hope that someone from PG is looking. I ordered the above last night (around midnight UK so 4pm Canada?) but it has not appeared in my account yet. I had hoped that I would be able to get the 90Gb+ downloaded by the end of the weekend but maybe nothing will happen until Monday now  I can provide the order number of required. Thanks
BIAB 2022 UltraPAK, CbB, Studio One 5 Pro, Fender USA Tele, Harley Benton Fusion & others.
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Band-in-a-Box for Windows
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Joined: Dec 2005
Posts: 4,047
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Veteran
Joined: Dec 2005
Posts: 4,047 |
Not sure of their hours, but worth a call to resolve. Just noticed your UK location....$$$$$, but not sure there.Bottom of the page. http://www.pgmusic.com/index.html
Last edited by seeker; 12/13/14 07:42 AM.
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Band-in-a-Box for Windows
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Joined: Oct 2002
Posts: 600
Journeyman
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Journeyman
Joined: Oct 2002
Posts: 600 |
lOOK IN YOUR EMAIL. I ordered today and they sent me an email with the serial number and nownload links in the email. Past the serial number into the accounts page and then the downloads appear.
Dell 610 dual Monitor, win 7-10, Sonar Plat, ProTools 10 & 11, Reaper 4, BIAB/real Band 2022, Easy Drummer, Superior Drummer, Kontact Essentials, Personnel Orchestra, Korg Legacy Analog & Digital
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Band-in-a-Box for Windows
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Joined: Nov 2014
Posts: 577
Journeyman
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OP
Journeyman
Joined: Nov 2014
Posts: 577 |
Thanks seeker and earl kirby.
Believe me I have been checking my email every 2 minutes and there's nothing there even though in the correspondence up to that point I was told that the serial number would be emailed.
Never mind I guess they will sort it out on Monday (probably late afternoon/early evening for me). Just a bit disappointing after debating long and hard about whether to upgrade, only to bite the bullet and then have to wait another 3 days to get it (plus however long it takes to download).
BIAB 2022 UltraPAK, CbB, Studio One 5 Pro, Fender USA Tele, Harley Benton Fusion & others.
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Band-in-a-Box for Windows
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Joined: Jun 2000
Posts: 2,497
Veteran
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Joined: Jun 2000
Posts: 2,497 |
check your email spam /junk folder JUST in case -hope you get it soon
Also probably not much help but seeing that you are relatively new here do you have a PG account? (not same as a forum account) if you do - look there
Good Luck
Larry
Win10Pro,i9,64GB,2TBSSD+20TBHDDs,1080TI,BIAB'24,Scarlett18i8,Montage7,Fusion 8HD,QS8,Integra7,XV5080,QSR,SC-8850,SPLAT,FL21&others,Komp.14,IK suite&others, just a guitar player-AXE FX III &FM9T, FishmanTP, MIDIGuitar2, GK2/3'sw/GI20
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Band-in-a-Box for Windows
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Joined: Dec 2013
Posts: 2,732
Veteran
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Veteran
Joined: Dec 2013
Posts: 2,732 |
Log into your account at pgmusic.com (separate account than forum) and click on My Products. Once in there you should see the serial number and download links.
 Steve BIAB/RB 2022, Pro Tools 2020, Korg N5, JBL LSR 4328 Powered Monitors, AKG/Shure Mics.
PC: Win11 PRO, 4 TB M2 SSD, 2 TB HD, 128 GB Memory
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Band-in-a-Box for Windows
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Joined: Nov 2014
Posts: 577
Journeyman
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OP
Journeyman
Joined: Nov 2014
Posts: 577 |
Thanks guys, appreciate your support.
I have checked my pg music account also every 2 minutes and it only shows my biab pro purchase at the beginning of the month.
BIAB 2022 UltraPAK, CbB, Studio One 5 Pro, Fender USA Tele, Harley Benton Fusion & others.
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Band-in-a-Box for Windows
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Joined: Nov 2013
Posts: 58
Enthusiast
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Enthusiast
Joined: Nov 2013
Posts: 58 |
I'm located in the US so shipping time is not the same, but I ordered the USB Hard Drive yesterday, and received it today. (Thank you PGMUSIC!)
Walt
Yamaha Montage 6 Roland J80, D50, Integra 7, BK-7m, FR-8X, 1967 Fender Jaguar, Fender Strat, Fender 1965 Twin Reverb reissue, Selmer Trumpet, Akai EWI, Studio One 4 My WEB Site: www.gontowski.com/music
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Band-in-a-Box for Windows
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Joined: Oct 2008
Posts: 20,182
Veteran
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Veteran
Joined: Oct 2008
Posts: 20,182 |
receder,
Did you go through all the steps to pay for your order? My experience is that once I have paid for the order, a confirmation is sent to my email address.
I have never had any issue with an internet purchase.
Regards,
Noel
MY SONGS...Audiophile BIAB 2025
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Band-in-a-Box for Windows
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Joined: Dec 2013
Posts: 2,732
Veteran
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Veteran
Joined: Dec 2013
Posts: 2,732 |
I was wondering that too. Maybe your payment didn't process.
Steve BIAB/RB 2022, Pro Tools 2020, Korg N5, JBL LSR 4328 Powered Monitors, AKG/Shure Mics.
PC: Win11 PRO, 4 TB M2 SSD, 2 TB HD, 128 GB Memory
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Band-in-a-Box for Windows
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Joined: Nov 2014
Posts: 577
Journeyman
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OP
Journeyman
Joined: Nov 2014
Posts: 577 |
Hi Neol96 and sslechta,
A lady from PG Music marketing set-up an order for me and gave me an order number so I had to reference this order in my PayPal payment which is what I did.
I suspect the issue is that someone from sales has to then receive the order and "associate" it with my account and email me a serial number. When it is done this way the process is no longer fully automated but requires someone at PG to actually do something.
From my unanswered emails to the sales and marketing email addresses since then I assume they must have "gone home for the weekend". So as a last resort I have now emailed support although I suspect their response will be that their "sales dept deal with orders" or something like that.
I have to say that I do feel a bit let down, having spent the best part of $200 to be left without any product to show for it for the entire weekend.
BIAB 2022 UltraPAK, CbB, Studio One 5 Pro, Fender USA Tele, Harley Benton Fusion & others.
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Band-in-a-Box for Windows
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Joined: Oct 2008
Posts: 20,182
Veteran
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Veteran
Joined: Oct 2008
Posts: 20,182 |
Hi again, receder. I understand your disappointment. Why not have a look under the "Support" link at the very top of this webpage and then click on "Live Chat".  If anyone is around at PG Music, you will get hold of them quickest doing it this way. It may be that Live Chat is manned even when sales staff are not there to handle emails. My past experience is that PG Music operate on extended hours when a new release is made available. Just a thought, Noel
MY SONGS...Audiophile BIAB 2025
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Band-in-a-Box for Windows
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Joined: Aug 2006
Posts: 8,656
Veteran
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Veteran
Joined: Aug 2006
Posts: 8,656 |
i ordered the same and had a notice the very next day, i decided rather than wrestle 90 gigs of download i would wait a few days for the HDrive to arrive.
HP Win 11 12 gig ram, Mac mini Sonoma with 16 gig of ram, BiaB 2025, Realband, Reaper 7, Harrison Mixbus 9 32c , Melodyne 5 editor, Presonus Audiobox 1818VSL, Presonus control app.
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Band-in-a-Box for Windows
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Joined: Nov 2014
Posts: 577
Journeyman
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OP
Journeyman
Joined: Nov 2014
Posts: 577 |
Thanks Noel96,
I have tried that but I suspect time difference is the issue now as I don't get any response.
It is 1:30 pm here in the UK so by my reckoning it is around 5:30am in Victoria, Canada.
I'll just have to wait it out. I guess it will be worth it in the end for the considerable saving.
Robh - I decided on the download rather than international shipping of the hard drive as it should have been quicker to arrive (less than 3 hours with my broadband maxed out) and also I might end up paying import duty for the hard drive.
BIAB 2022 UltraPAK, CbB, Studio One 5 Pro, Fender USA Tele, Harley Benton Fusion & others.
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Band-in-a-Box for Windows
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Joined: Sep 2006
Posts: 2,312
PG Music Staff
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PG Music Staff
Joined: Sep 2006
Posts: 2,312 |
Hi Receder, Check your inbox. 
Callie
Marketing Representative
PG Music Inc.
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Band-in-a-Box for Windows
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Joined: Nov 2014
Posts: 577
Journeyman
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OP
Journeyman
Joined: Nov 2014
Posts: 577 |
Thanks Callie, downloading now! Here goes.......
BIAB 2022 UltraPAK, CbB, Studio One 5 Pro, Fender USA Tele, Harley Benton Fusion & others.
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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Introducing XPro Styles PAK 10 – Now Available for Windows Band-in-a-Box 2025 and Higher!
We've just released XPro Styles PAK 10 for Windows & Mac Band-in-a-Box version 2025 (and higher) with 100 brand new RealStyles, plus 28 RealTracks and RealDrums!
Few things are certain in life: death, taxes, and a brand spankin’ new XPro Styles PAK! In this, the 10th edition of our XPro Styles PAK series, we’ve got 100 styles coming your way! We have the classic 25 styles each from the rock & pop, jazz, and country genres, and rounding out this volume's wildcard slot is 25 styles in the Praise & Worship genre! A wide spanning genre, you can find everything from rock, folk, country, and more underneath its umbrella. The included 28 RealTracks and RealDrums can be used with any Band-in-a-Box® 2026 (and higher) package.
Here’s just a small sampling of what you can look forward to in XPro Styles PAK 10: Soft indie folk worship songs, bumpin’ country boogies, gospel praise breaks, hard rockin’ pop, funky disco grooves, smooth Latin jazz pop, bossa nova fusion, western swing, alternative hip-hop, cool country funk, and much more!
Special offers until December 31st, 2025!
All the XPro Styles PAKs 1 - 10 are on sale for only $29 ea (Reg. $49 ea), or get them all in the XPro Styles PAK Bundle for only $149 (reg. $299)! Order now!
Learn more and listen to demos of XPro Styles PAKs.
Video: XPro Styles PAK 10 Overview & Styles Demos: Watch now!
XPro Styles PAKs require Band-in-a-Box® 2025 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.
Introducing Xtra Styles PAK 21 – Now Available for Windows Band-in-a-Box 2025 and Higher!
Xtra Styles PAK 21 for Windows & Mac Band-in-a-Box version 2025 (and higher) is here with 200 brand new RealStyles!
We're excited to bring you our latest Xtra Styles PAK installment—the all new Xtra Styles PAK 21 for Band-in-a-Box version 2025 (and higher)!
Rejoice, one and all, for Xtra Styles PAK 21 for Band-in-a-Box® is here! We’re serving up 200 brand spankin’ new styles to delight your musical taste buds! The first three courses are the classics you’ve come to know and love, including offerings from the rock & pop, jazz, and country genres, but, not to be outdone, this year’s fourth course is bro country! A wide ranging genre, you can find everything from hip-hop, uptempo outlaw country, hard hitting rock, funk, and even electronica, all with that familiar bro country flair. The dinner bell has been rung, pickup up Xtra Styles PAK 21 today!
In this PAK you’ll discover: Energetic folk rock, raucous train beats, fast country boogies, acid jazz grooves, laid-back funky jams, a bevy of breezy jazz waltzes, calm electro funk, indie synth pop, industrial synth metal, and more bro country than could possibly fit in the back of a pickup truck!
Special offers until December 31st, 2025!
All the Xtra Styles PAKs 1 - 21 are on special for only $29 each (reg $49), or get all 21 PAKs for $199 (reg $399)! Order now!
Learn more and listen to demos of the Xtra Styles PAK 21.
Video: Xtra Styles PAK 21 Overview & Styles Demos: Watch now!
Note: The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 21 requires the 2025 or higher UltraPAK, UltraPAK+, or Audiophile Edition. They will not work with the Pro or MegaPAK version because they need the RealTracks from the UltraPAK, UltraPAK+, or Audiophile Edition.
Introducing XPro Styles PAK 10 – Now Available for Mac Band-in-a-Box 2025 and Higher!
We've just released XPro Styles PAK 10 for Mac & Windows Band-in-a-Box version 2025 (and higher) with 100 brand new RealStyles, plus 28 RealTracks and RealDrums!
Few things are certain in life: death, taxes, and a brand spankin’ new XPro Styles PAK! In this, the 10th edition of our XPro Styles PAK series, we’ve got 100 styles coming your way! We have the classic 25 styles each from the rock & pop, jazz, and country genres, and rounding out this volume's wildcard slot is 25 styles in the Praise & Worship genre! A wide spanning genre, you can find everything from rock, folk, country, and more underneath its umbrella. The included 28 RealTracks and RealDrums can be used with any Band-in-a-Box® 2026 (and higher) package.
Here’s just a small sampling of what you can look forward to in XPro Styles PAK 10: Soft indie folk worship songs, bumpin’ country boogies, gospel praise breaks, hard rockin’ pop, funky disco grooves, smooth Latin jazz pop, bossa nova fusion, western swing, alternative hip-hop, cool country funk, and much more!
Special offers until December 31st, 2025!
All the XPro Styles PAKs 1 - 10 are on sale for only $29 ea (Reg. $49 ea), or get them all in the XPro Styles PAK Bundle for only $149 (reg. $299)! Order now!
Learn more and listen to demos of XPro Styles PAKs.
Video: XPro Styles PAK 10 Overview & Styles Demos: Watch now!
XPro Styles PAKs require Band-in-a-Box® 2025 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.
Introducing Xtra Styles PAK 21 – Now Available for Mac Band-in-a-Box 2025 and Higher!
Xtra Styles PAK 21 for Mac & Windows Band-in-a-Box version 2025 (and higher) is here with 200 brand new RealStyles!
We're excited to bring you our latest Xtra Styles PAK installment—the all new Xtra Styles PAK 21 for Band-in-a-Box version 2025 (and higher)!
Rejoice, one and all, for Xtra Styles PAK 21 for Band-in-a-Box® is here! We’re serving up 200 brand spankin’ new styles to delight your musical taste buds! The first three courses are the classics you’ve come to know and love, including offerings from the rock & pop, jazz, and country genres, but, not to be outdone, this year’s fourth course is bro country! A wide ranging genre, you can find everything from hip-hop, uptempo outlaw country, hard hitting rock, funk, and even electronica, all with that familiar bro country flair. The dinner bell has been rung, pickup up Xtra Styles PAK 21 today!
In this PAK you’ll discover: Energetic folk rock, raucous train beats, fast country boogies, acid jazz grooves, laid-back funky jams, a bevy of breezy jazz waltzes, calm electro funk, indie synth pop, industrial synth metal, and more bro country than could possibly fit in the back of a pickup truck!
Special offers until December 31st, 2025!
All the Xtra Styles PAKs 1 - 21 are on special for only $29 each (reg $49), or get all 21 PAKs for $199 (reg $399)! Order now!
Learn more and listen to demos of the Xtra Styles PAK 21.
Video: Xtra Styles PAK 21 Overview & Styles Demos: Watch now!
Note: The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 21 requires the 2025 or higher UltraPAK, UltraPAK+, or Audiophile Edition. They will not work with the Pro or MegaPAK version because they need the RealTracks from the UltraPAK, UltraPAK+, or Audiophile Edition.
Band-in-a-Box 2026 for Windows is Here!
Band-in-a-Box® 2026 for Windows is here and it is packed with major new features! There’s a new modern look, a GUI redesign to all areas of the program including toolbars, windows, workflow and more. There’s a Multi-view layout for organizing multiple windows. A standout addition is the powerful AI-Notes feature, which uses AI neural-net technology to transcribe polyphonic audio into MIDI—entire mixes or individual instruments—making it easy to study, view, and play parts from any song. And that’s just the beginning—there are over 60 new features in this exciting release.
Along with version 2026, we've released an incredible lineup of new content! There's 202 new RealTracks, brand-new RealStyles, MIDI SuperTracks, Instrumental Studies, “Songs with Vocals” Artist Performance Sets, Playable RealTracks Set 5, two new RealDrums Stems sets, XPro Styles PAK 10, Xtra Styles PAK 21, and much more!
Special Offers
Upgrade to Band-in-a-Box® 2026 for Windows and save up to 50% on most upgrade packages during our special offer—available until December 31, 2025. Visit our Band-in-a-Box® packages page to explore all available upgrade options.
2026 Free Bonus PAK & 49-PAK Add-ons
Our Free Bonus PAK and 49-PAK are loaded with amazing add-ons! The Free Bonus PAK is included with most Band-in-a-Box® 2026 for Windows packages, but you can unlock even more—including 20 unreleased RealTracks—by upgrading to the 2026 49-PAK for just $49. Browse the full contents of each package and listen to demos here.
XPro and Xtra Styles PAKs Special Extended Until August 31st!
XPro & Xtra Styles PAKs Special Extended Until August 31st!
The XPro Styles PAKs and Xtra Styles PAKs special offers are now available until August 31st at 11:59pm PDT!
Ready to take your Band-in-a-Box® 2025 experience to the next level? Now’s the perfect time! Expand your style library with XPro and Xtra Styles PAKs—packed with a wide variety of genres to inspire your next musical creation.
What are XPro Styles and Xtra Styles PAKs?
XPro Styles PAKs are styles that work with any version (Pro, MegaPAK, UltraPAK, UltraPAK+, or Audiophile Edition) of Band-in-a-Box® 2025 (or higher). XPro Styles PAKS 1-9 includes 900 styles!
Xtra Styles PAKs are styles that work with the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box® 2025 (or higher). With over 3,500 styles (and 35 MIDI styles) included in Xtra Styles PAKs 1-20, the possibilities are endless!
Get the XPro Styles PAKs 1 - 9 for only $29 ea (Reg. $49 ea), or get them all in the XPro Styles PAK Bundle for only $149 (reg. $299)! Listen to demos and order now! For Windows or for Mac.
Note: XPro Styles PAKs require Band-in-a-Box® 2025 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.
Get Xtra Styles PAKs 1 - 20 are on special for only $29 each (reg $49), or get all 19 PAKs for $199 (reg $399)! Listen to demos and order now! For Windows or for Mac.
Note: The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 19 requires the 2025 or higher UltraPAK, UltraPAK+, or Audiophile Edition. They will not work with the Pro or MegaPAK version because they need the RealTracks from the UltraPAK, UltraPAK+, or Audiophile Edition.
Don’t miss this chance to supercharge your Band-in-a-Box setup—at a great price!
Mac 2025 Special Upgrade Offers Extended Until August 15th!
It's not too late to upgrade to Band-in-a-Box® 2025 for Mac® and save! We've extended our special until August 15, 2025!
We've added many major new features to Band-in-a-Box® 2025 for Mac®, including advanced AI tools like the amazing BB Stem Splitter and AI Lyrics Generator, as well as VST3 plugin support, and Equalize Temp. Plus, there’s a new one-stop MIDI Patches Picker with over 1,100 MIDI patches to choose from, all neatly categorized by GM numbers. The MultiPicker Library is enhanced with tabs for the SongPicker, MIDI Patch Picker, Chord Builder, AI Lyrics Generator, and Song Titles Browser, and the tabs are organized into logical groups. The Audiophile Edition is enhanced with FLAC files , which are 60% smaller than AIFF files while maintaining identical audio quality, and now ships on a fast 1TB SSD, and much more!
Check out all the new features in Band-in-a-Box® 2025 for Mac® here:
Purchase your Band-in-a-Box® 2025 for Mac during our special to save up to 50% off your upgrade purchase and receive a FREE BONUS PAK of amazing new Add-ons. These include the 2025 RealCombos Booster PAK, Look Ma! More MIDI 13: Country & Americana, Instrumental Studies Set 22: 2-Hand Piano Soloing - Rhythm Changes, MIDI SuperTracks Set 44: Jazz Piano, Artist Performance Set 17: Songs with Vocals 7, Playable RealTracks Set 4, RealDrums Stems Set 7: Jazz with Mike Clark, and more!
Upgrade to the 2025 49-PAK for just $49 and add 20 Bonus Unreleased RealTracks and 20 RealStyles, FLAC Files for the 20 Bonus Unreleased RealTracks, Look Ma! More MIDI 14: SynthMaster, MIDI SuperTracks Set 45: More SynthMaster, Artist Performance Set 18: Songs with Vocals 8, and RealDrums Stems Set 8: Pop, Funk & More with Jerry Roe.
Learn more about the Bonus PAKs!
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