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Band-in-a-Box for Windows
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Joined: Nov 2014
Posts: 577
Journeyman
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OP
Journeyman
Joined: Nov 2014
Posts: 577 |
I have emailed PG Music but not had any response so I thought I would try here in the hope that someone from PG is looking. I ordered the above last night (around midnight UK so 4pm Canada?) but it has not appeared in my account yet. I had hoped that I would be able to get the 90Gb+ downloaded by the end of the weekend but maybe nothing will happen until Monday now  I can provide the order number of required. Thanks
BIAB 2022 UltraPAK, CbB, Studio One 5 Pro, Fender USA Tele, Harley Benton Fusion & others.
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Band-in-a-Box for Windows
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Joined: Dec 2005
Posts: 4,047
Veteran
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Veteran
Joined: Dec 2005
Posts: 4,047 |
Not sure of their hours, but worth a call to resolve. Just noticed your UK location....$$$$$, but not sure there.Bottom of the page. http://www.pgmusic.com/index.html
Last edited by seeker; 12/13/14 07:42 AM.
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Band-in-a-Box for Windows
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Joined: Oct 2002
Posts: 600
Journeyman
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Journeyman
Joined: Oct 2002
Posts: 600 |
lOOK IN YOUR EMAIL. I ordered today and they sent me an email with the serial number and nownload links in the email. Past the serial number into the accounts page and then the downloads appear.
Dell 610 dual Monitor, win 7-10, Sonar Plat, ProTools 10 & 11, Reaper 4, BIAB/real Band 2022, Easy Drummer, Superior Drummer, Kontact Essentials, Personnel Orchestra, Korg Legacy Analog & Digital
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Band-in-a-Box for Windows
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Joined: Nov 2014
Posts: 577
Journeyman
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OP
Journeyman
Joined: Nov 2014
Posts: 577 |
Thanks seeker and earl kirby.
Believe me I have been checking my email every 2 minutes and there's nothing there even though in the correspondence up to that point I was told that the serial number would be emailed.
Never mind I guess they will sort it out on Monday (probably late afternoon/early evening for me). Just a bit disappointing after debating long and hard about whether to upgrade, only to bite the bullet and then have to wait another 3 days to get it (plus however long it takes to download).
BIAB 2022 UltraPAK, CbB, Studio One 5 Pro, Fender USA Tele, Harley Benton Fusion & others.
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Band-in-a-Box for Windows
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Joined: Jun 2000
Posts: 2,497
Veteran
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Veteran
Joined: Jun 2000
Posts: 2,497 |
check your email spam /junk folder JUST in case -hope you get it soon
Also probably not much help but seeing that you are relatively new here do you have a PG account? (not same as a forum account) if you do - look there
Good Luck
Larry
Win10Pro,i9,64GB,2TBSSD+20TBHDDs,1080TI,BIAB'24,Scarlett18i8,Montage7,Fusion 8HD,QS8,Integra7,XV5080,QSR,SC-8850,SPLAT,FL21&others,Komp.14,IK suite&others, just a guitar player-AXE FX III &FM9T, FishmanTP, MIDIGuitar2, GK2/3'sw/GI20
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Band-in-a-Box for Windows
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Joined: Dec 2013
Posts: 2,732
Veteran
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Veteran
Joined: Dec 2013
Posts: 2,732 |
Log into your account at pgmusic.com (separate account than forum) and click on My Products. Once in there you should see the serial number and download links.
 Steve BIAB/RB 2022, Pro Tools 2020, Korg N5, JBL LSR 4328 Powered Monitors, AKG/Shure Mics.
PC: Win11 PRO, 4 TB M2 SSD, 2 TB HD, 128 GB Memory
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Band-in-a-Box for Windows
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Joined: Nov 2014
Posts: 577
Journeyman
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OP
Journeyman
Joined: Nov 2014
Posts: 577 |
Thanks guys, appreciate your support.
I have checked my pg music account also every 2 minutes and it only shows my biab pro purchase at the beginning of the month.
BIAB 2022 UltraPAK, CbB, Studio One 5 Pro, Fender USA Tele, Harley Benton Fusion & others.
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Band-in-a-Box for Windows
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Joined: Nov 2013
Posts: 58
Enthusiast
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Enthusiast
Joined: Nov 2013
Posts: 58 |
I'm located in the US so shipping time is not the same, but I ordered the USB Hard Drive yesterday, and received it today. (Thank you PGMUSIC!)
Walt
Yamaha Montage 6 Roland J80, D50, Integra 7, BK-7m, FR-8X, 1967 Fender Jaguar, Fender Strat, Fender 1965 Twin Reverb reissue, Selmer Trumpet, Akai EWI, Studio One 4 My WEB Site: www.gontowski.com/music
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Band-in-a-Box for Windows
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Joined: Oct 2008
Posts: 20,203
Veteran
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Veteran
Joined: Oct 2008
Posts: 20,203 |
receder,
Did you go through all the steps to pay for your order? My experience is that once I have paid for the order, a confirmation is sent to my email address.
I have never had any issue with an internet purchase.
Regards,
Noel
MY SONGS...Audiophile BIAB 2025
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Band-in-a-Box for Windows
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Joined: Dec 2013
Posts: 2,732
Veteran
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Veteran
Joined: Dec 2013
Posts: 2,732 |
I was wondering that too. Maybe your payment didn't process.
Steve BIAB/RB 2022, Pro Tools 2020, Korg N5, JBL LSR 4328 Powered Monitors, AKG/Shure Mics.
PC: Win11 PRO, 4 TB M2 SSD, 2 TB HD, 128 GB Memory
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Band-in-a-Box for Windows
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Joined: Nov 2014
Posts: 577
Journeyman
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OP
Journeyman
Joined: Nov 2014
Posts: 577 |
Hi Neol96 and sslechta,
A lady from PG Music marketing set-up an order for me and gave me an order number so I had to reference this order in my PayPal payment which is what I did.
I suspect the issue is that someone from sales has to then receive the order and "associate" it with my account and email me a serial number. When it is done this way the process is no longer fully automated but requires someone at PG to actually do something.
From my unanswered emails to the sales and marketing email addresses since then I assume they must have "gone home for the weekend". So as a last resort I have now emailed support although I suspect their response will be that their "sales dept deal with orders" or something like that.
I have to say that I do feel a bit let down, having spent the best part of $200 to be left without any product to show for it for the entire weekend.
BIAB 2022 UltraPAK, CbB, Studio One 5 Pro, Fender USA Tele, Harley Benton Fusion & others.
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Band-in-a-Box for Windows
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Joined: Oct 2008
Posts: 20,203
Veteran
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Veteran
Joined: Oct 2008
Posts: 20,203 |
Hi again, receder. I understand your disappointment. Why not have a look under the "Support" link at the very top of this webpage and then click on "Live Chat".  If anyone is around at PG Music, you will get hold of them quickest doing it this way. It may be that Live Chat is manned even when sales staff are not there to handle emails. My past experience is that PG Music operate on extended hours when a new release is made available. Just a thought, Noel
MY SONGS...Audiophile BIAB 2025
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Band-in-a-Box for Windows
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Joined: Aug 2006
Posts: 8,672
Veteran
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Veteran
Joined: Aug 2006
Posts: 8,672 |
i ordered the same and had a notice the very next day, i decided rather than wrestle 90 gigs of download i would wait a few days for the HDrive to arrive.
HP Win 11 12 gig ram, Mac mini Sonoma with 16 gig of ram, BiaB 2025, Realband, Reaper 7, Harrison Mixbus 9 32c , Melodyne 5 editor, Presonus Audiobox 1818VSL, Presonus control app.
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Band-in-a-Box for Windows
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Joined: Nov 2014
Posts: 577
Journeyman
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OP
Journeyman
Joined: Nov 2014
Posts: 577 |
Thanks Noel96,
I have tried that but I suspect time difference is the issue now as I don't get any response.
It is 1:30 pm here in the UK so by my reckoning it is around 5:30am in Victoria, Canada.
I'll just have to wait it out. I guess it will be worth it in the end for the considerable saving.
Robh - I decided on the download rather than international shipping of the hard drive as it should have been quicker to arrive (less than 3 hours with my broadband maxed out) and also I might end up paying import duty for the hard drive.
BIAB 2022 UltraPAK, CbB, Studio One 5 Pro, Fender USA Tele, Harley Benton Fusion & others.
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Band-in-a-Box for Windows
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Joined: Sep 2006
Posts: 2,312
PG Music Staff
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PG Music Staff
Joined: Sep 2006
Posts: 2,312 |
Hi Receder, Check your inbox. 
Callie
Marketing Representative
PG Music Inc.
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Band-in-a-Box for Windows
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Joined: Nov 2014
Posts: 577
Journeyman
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OP
Journeyman
Joined: Nov 2014
Posts: 577 |
Thanks Callie, downloading now! Here goes.......
BIAB 2022 UltraPAK, CbB, Studio One 5 Pro, Fender USA Tele, Harley Benton Fusion & others.
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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Band-in-a-Box 2026 Video: The Newly Designed Piano Roll Window
In this video, we explore the updated Piano Roll, complete with a modernized look and exciting new features. You’ll see new filtering options that make it easy to focus on specific note groups, smoother and more intuitive note entry and editing, and enhanced options for zooming, looping, and more.
Watch the video.
You can see all the 2026 videos on our forum!
Band-in-a-Box 2026 Video: AI Stems & Notes - split polyphonic audio into instruments and transcribe
This video demonstrates how to use the new AI-Notes feature together with the AI-Stems splitter, allowing you to select an audio file and have it separated into individual stems while transcribing each one to its own MIDI track. AI-Notes converts polyphonic audio—either full mixes or individual instruments—into MIDI that you can view in notation or play back instantly.
Watch the video.
You can see all the 2026 videos on our forum!
Bonus PAK and 49-PAK for Band-in-a-Box® 2026 for Windows®
With your version 2026 for Windows Pro, MegaPAK, UltraPAK, UltraPAK+, Audiophile Edition or PlusPAK purchase, we'll include a Bonus PAK full of great new Add-ons for FREE! Or upgrade to the 2026 49-PAK for only $49 to receive even more NEW Add-ons including 20 additional RealTracks!
These PAKs are loaded with additional add-ons to supercharge your Band-in-a-Box®!
This Free Bonus PAK includes:
- The 2026 RealCombos Booster PAK:
-For Pro customers, this includes 27 new RealTracks and 23 new RealStyles.
-For MegaPAK customers, this includes 25 new RealTracks and 23 new RealStyles.
-For UltraPAK customers, this includes 12 new RealStyles.
- MIDI Styles Set 92: Look Ma! More MIDI 15: Latin Jazz
- MIDI SuperTracks Set 46: Piano & Organ
- Instrumental Studies Set 24: Groovin' Blues Soloing
- Artist Performance Set 19: Songs with Vocals 9
- Playable RealTracks Set 5
- RealDrums Stems Set 9: Cool Brushes
- SynthMaster Sounds Set 1 (with audio demos)
- Android Band-in-a-Box® App (included)
Looking for more great add-ons, then upgrade to the 2026 49-PAK for just $49 and you'll get:
- 20 Bonus Unreleased RealTracks and RealDrums with 20 RealStyle.
- FLAC Files (lossless audio files) for the 20 Bonus Unreleased RealTracks and RealDrums
- MIDI Styles Set 93: Look Ma! More MIDI 16: SynthMaster
- MIDI SuperTracks Set 47: More SynthMaster
- Instrumental Studies 25 - Soul Jazz Guitar Soloing
- Artist Performance Set 20: Songs with Vocals 10
- RealDrums Stems Set 10: Groovin' Sticks
- SynthMaster Sounds & Styles Set 2 (sounds & styles with audio demos)
Learn more about the Bonus PAKs for Band-in-a-Box® 2026 for Windows®!
Video: New User Interface (GUI)
Join Tobin as he takes you on a tour of the new user interface in Band-in-a-Box® 2026 for Windows®! This modern GUI redesign offers a sleek new look with updated toolbars, refreshed windows, and a smoother workflow. The brand-new side toolbar puts track selection, the MultiPicker Library, and other essential tools right at your fingertips. Plus, our upgraded Multi-View lets you layer multiple windows without overlap, giving you a highly flexible workspace. Many windows—including Tracks, Piano Roll, and more—have been redesigned for improved usability and a cleaner, more intuitive interface, and more!
Watch the video.
You can see all the 2026 videos on our forum!
Introducing XPro Styles PAK 10 – Now Available for Windows Band-in-a-Box 2025 and Higher!
We've just released XPro Styles PAK 10 for Windows & Mac Band-in-a-Box version 2025 (and higher) with 100 brand new RealStyles, plus 28 RealTracks and RealDrums!
Few things are certain in life: death, taxes, and a brand spankin’ new XPro Styles PAK! In this, the 10th edition of our XPro Styles PAK series, we’ve got 100 styles coming your way! We have the classic 25 styles each from the rock & pop, jazz, and country genres, and rounding out this volume's wildcard slot is 25 styles in the Praise & Worship genre! A wide spanning genre, you can find everything from rock, folk, country, and more underneath its umbrella. The included 28 RealTracks and RealDrums can be used with any Band-in-a-Box® 2026 (and higher) package.
Here’s just a small sampling of what you can look forward to in XPro Styles PAK 10: Soft indie folk worship songs, bumpin’ country boogies, gospel praise breaks, hard rockin’ pop, funky disco grooves, smooth Latin jazz pop, bossa nova fusion, western swing, alternative hip-hop, cool country funk, and much more!
Special offers until December 31st, 2025!
All the XPro Styles PAKs 1 - 10 are on sale for only $29 ea (Reg. $49 ea), or get them all in the XPro Styles PAK Bundle for only $149 (reg. $299)! Order now!
Learn more and listen to demos of XPro Styles PAKs.
Video: XPro Styles PAK 10 Overview & Styles Demos: Watch now!
XPro Styles PAKs require Band-in-a-Box® 2025 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.
Introducing Xtra Styles PAK 21 – Now Available for Windows Band-in-a-Box 2025 and Higher!
Xtra Styles PAK 21 for Windows & Mac Band-in-a-Box version 2025 (and higher) is here with 200 brand new RealStyles!
We're excited to bring you our latest Xtra Styles PAK installment—the all new Xtra Styles PAK 21 for Band-in-a-Box version 2025 (and higher)!
Rejoice, one and all, for Xtra Styles PAK 21 for Band-in-a-Box® is here! We’re serving up 200 brand spankin’ new styles to delight your musical taste buds! The first three courses are the classics you’ve come to know and love, including offerings from the rock & pop, jazz, and country genres, but, not to be outdone, this year’s fourth course is bro country! A wide ranging genre, you can find everything from hip-hop, uptempo outlaw country, hard hitting rock, funk, and even electronica, all with that familiar bro country flair. The dinner bell has been rung, pickup up Xtra Styles PAK 21 today!
In this PAK you’ll discover: Energetic folk rock, raucous train beats, fast country boogies, acid jazz grooves, laid-back funky jams, a bevy of breezy jazz waltzes, calm electro funk, indie synth pop, industrial synth metal, and more bro country than could possibly fit in the back of a pickup truck!
Special offers until December 31st, 2025!
All the Xtra Styles PAKs 1 - 21 are on special for only $29 each (reg $49), or get all 21 PAKs for $199 (reg $399)! Order now!
Learn more and listen to demos of the Xtra Styles PAK 21.
Video: Xtra Styles PAK 21 Overview & Styles Demos: Watch now!
Note: The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 21 requires the 2025 or higher UltraPAK, UltraPAK+, or Audiophile Edition. They will not work with the Pro or MegaPAK version because they need the RealTracks from the UltraPAK, UltraPAK+, or Audiophile Edition.
Introducing XPro Styles PAK 10 – Now Available for Mac Band-in-a-Box 2025 and Higher!
We've just released XPro Styles PAK 10 for Mac & Windows Band-in-a-Box version 2025 (and higher) with 100 brand new RealStyles, plus 28 RealTracks and RealDrums!
Few things are certain in life: death, taxes, and a brand spankin’ new XPro Styles PAK! In this, the 10th edition of our XPro Styles PAK series, we’ve got 100 styles coming your way! We have the classic 25 styles each from the rock & pop, jazz, and country genres, and rounding out this volume's wildcard slot is 25 styles in the Praise & Worship genre! A wide spanning genre, you can find everything from rock, folk, country, and more underneath its umbrella. The included 28 RealTracks and RealDrums can be used with any Band-in-a-Box® 2026 (and higher) package.
Here’s just a small sampling of what you can look forward to in XPro Styles PAK 10: Soft indie folk worship songs, bumpin’ country boogies, gospel praise breaks, hard rockin’ pop, funky disco grooves, smooth Latin jazz pop, bossa nova fusion, western swing, alternative hip-hop, cool country funk, and much more!
Special offers until December 31st, 2025!
All the XPro Styles PAKs 1 - 10 are on sale for only $29 ea (Reg. $49 ea), or get them all in the XPro Styles PAK Bundle for only $149 (reg. $299)! Order now!
Learn more and listen to demos of XPro Styles PAKs.
Video: XPro Styles PAK 10 Overview & Styles Demos: Watch now!
XPro Styles PAKs require Band-in-a-Box® 2025 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.
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