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Band-in-a-Box for Windows
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Joined: Nov 2014
Posts: 577
Journeyman
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OP
Journeyman
Joined: Nov 2014
Posts: 577 |
I have emailed PG Music but not had any response so I thought I would try here in the hope that someone from PG is looking. I ordered the above last night (around midnight UK so 4pm Canada?) but it has not appeared in my account yet. I had hoped that I would be able to get the 90Gb+ downloaded by the end of the weekend but maybe nothing will happen until Monday now  I can provide the order number of required. Thanks
BIAB 2022 UltraPAK, CbB, Studio One 5 Pro, Fender USA Tele, Harley Benton Fusion & others.
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Band-in-a-Box for Windows
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Joined: Dec 2005
Posts: 4,047
Veteran
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Veteran
Joined: Dec 2005
Posts: 4,047 |
Not sure of their hours, but worth a call to resolve. Just noticed your UK location....$$$$$, but not sure there.Bottom of the page. http://www.pgmusic.com/index.html
Last edited by seeker; 12/13/14 07:42 AM.
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Band-in-a-Box for Windows
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Joined: Oct 2002
Posts: 600
Journeyman
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Journeyman
Joined: Oct 2002
Posts: 600 |
lOOK IN YOUR EMAIL. I ordered today and they sent me an email with the serial number and nownload links in the email. Past the serial number into the accounts page and then the downloads appear.
Dell 610 dual Monitor, win 7-10, Sonar Plat, ProTools 10 & 11, Reaper 4, BIAB/real Band 2022, Easy Drummer, Superior Drummer, Kontact Essentials, Personnel Orchestra, Korg Legacy Analog & Digital
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Band-in-a-Box for Windows
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Joined: Nov 2014
Posts: 577
Journeyman
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OP
Journeyman
Joined: Nov 2014
Posts: 577 |
Thanks seeker and earl kirby.
Believe me I have been checking my email every 2 minutes and there's nothing there even though in the correspondence up to that point I was told that the serial number would be emailed.
Never mind I guess they will sort it out on Monday (probably late afternoon/early evening for me). Just a bit disappointing after debating long and hard about whether to upgrade, only to bite the bullet and then have to wait another 3 days to get it (plus however long it takes to download).
BIAB 2022 UltraPAK, CbB, Studio One 5 Pro, Fender USA Tele, Harley Benton Fusion & others.
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Band-in-a-Box for Windows
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Joined: Jun 2000
Posts: 2,498
Veteran
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Veteran
Joined: Jun 2000
Posts: 2,498 |
check your email spam /junk folder JUST in case -hope you get it soon
Also probably not much help but seeing that you are relatively new here do you have a PG account? (not same as a forum account) if you do - look there
Good Luck
Larry
Win10Pro,i9,64GB,2TBSSD+20TBHDDs,1080TI,BIAB'24,Scarlett18i8,Montage7,Fusion 8HD,QS8,Integra7,XV5080,QSR,SC-8850,SPLAT,FL21&others,Komp.14,IK suite&others, just a guitar player-AXE FX III &FM9T, FishmanTP, MIDIGuitar2, GK2/3'sw/GI20
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Band-in-a-Box for Windows
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Joined: Dec 2013
Posts: 2,732
Veteran
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Veteran
Joined: Dec 2013
Posts: 2,732 |
Log into your account at pgmusic.com (separate account than forum) and click on My Products. Once in there you should see the serial number and download links.
 Steve BIAB/RB 2022, Pro Tools 2020, Korg N5, JBL LSR 4328 Powered Monitors, AKG/Shure Mics.
PC: Win11 PRO, 4 TB M2 SSD, 2 TB HD, 128 GB Memory
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Band-in-a-Box for Windows
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Joined: Nov 2014
Posts: 577
Journeyman
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OP
Journeyman
Joined: Nov 2014
Posts: 577 |
Thanks guys, appreciate your support.
I have checked my pg music account also every 2 minutes and it only shows my biab pro purchase at the beginning of the month.
BIAB 2022 UltraPAK, CbB, Studio One 5 Pro, Fender USA Tele, Harley Benton Fusion & others.
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Band-in-a-Box for Windows
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Joined: Nov 2013
Posts: 58
Enthusiast
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Enthusiast
Joined: Nov 2013
Posts: 58 |
I'm located in the US so shipping time is not the same, but I ordered the USB Hard Drive yesterday, and received it today. (Thank you PGMUSIC!)
Walt
Yamaha Montage 6 Roland J80, D50, Integra 7, BK-7m, FR-8X, 1967 Fender Jaguar, Fender Strat, Fender 1965 Twin Reverb reissue, Selmer Trumpet, Akai EWI, Studio One 4 My WEB Site: www.gontowski.com/music
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Band-in-a-Box for Windows
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Joined: Oct 2008
Posts: 20,360
Veteran
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Veteran
Joined: Oct 2008
Posts: 20,360 |
receder,
Did you go through all the steps to pay for your order? My experience is that once I have paid for the order, a confirmation is sent to my email address.
I have never had any issue with an internet purchase.
Regards,
Noel
MY SONGS...Audiophile BIAB 2026
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Band-in-a-Box for Windows
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Joined: Dec 2013
Posts: 2,732
Veteran
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Veteran
Joined: Dec 2013
Posts: 2,732 |
I was wondering that too. Maybe your payment didn't process.
Steve BIAB/RB 2022, Pro Tools 2020, Korg N5, JBL LSR 4328 Powered Monitors, AKG/Shure Mics.
PC: Win11 PRO, 4 TB M2 SSD, 2 TB HD, 128 GB Memory
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Band-in-a-Box for Windows
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Joined: Nov 2014
Posts: 577
Journeyman
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OP
Journeyman
Joined: Nov 2014
Posts: 577 |
Hi Neol96 and sslechta,
A lady from PG Music marketing set-up an order for me and gave me an order number so I had to reference this order in my PayPal payment which is what I did.
I suspect the issue is that someone from sales has to then receive the order and "associate" it with my account and email me a serial number. When it is done this way the process is no longer fully automated but requires someone at PG to actually do something.
From my unanswered emails to the sales and marketing email addresses since then I assume they must have "gone home for the weekend". So as a last resort I have now emailed support although I suspect their response will be that their "sales dept deal with orders" or something like that.
I have to say that I do feel a bit let down, having spent the best part of $200 to be left without any product to show for it for the entire weekend.
BIAB 2022 UltraPAK, CbB, Studio One 5 Pro, Fender USA Tele, Harley Benton Fusion & others.
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Band-in-a-Box for Windows
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Joined: Oct 2008
Posts: 20,360
Veteran
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Veteran
Joined: Oct 2008
Posts: 20,360 |
Hi again, receder. I understand your disappointment. Why not have a look under the "Support" link at the very top of this webpage and then click on "Live Chat".  If anyone is around at PG Music, you will get hold of them quickest doing it this way. It may be that Live Chat is manned even when sales staff are not there to handle emails. My past experience is that PG Music operate on extended hours when a new release is made available. Just a thought, Noel
MY SONGS...Audiophile BIAB 2026
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Band-in-a-Box for Windows
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Joined: Aug 2006
Posts: 8,691
Veteran
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Veteran
Joined: Aug 2006
Posts: 8,691 |
i ordered the same and had a notice the very next day, i decided rather than wrestle 90 gigs of download i would wait a few days for the HDrive to arrive.
HP Win 11 12 gig ram, Mac mini Sonoma with 16 gig of ram, BiaB/RB 2026, Reaper 7, Harrison Mixbus 11 , Presonus Audiobox USB96
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Band-in-a-Box for Windows
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Joined: Nov 2014
Posts: 577
Journeyman
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OP
Journeyman
Joined: Nov 2014
Posts: 577 |
Thanks Noel96,
I have tried that but I suspect time difference is the issue now as I don't get any response.
It is 1:30 pm here in the UK so by my reckoning it is around 5:30am in Victoria, Canada.
I'll just have to wait it out. I guess it will be worth it in the end for the considerable saving.
Robh - I decided on the download rather than international shipping of the hard drive as it should have been quicker to arrive (less than 3 hours with my broadband maxed out) and also I might end up paying import duty for the hard drive.
BIAB 2022 UltraPAK, CbB, Studio One 5 Pro, Fender USA Tele, Harley Benton Fusion & others.
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Band-in-a-Box for Windows
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Joined: Sep 2006
Posts: 2,312
PG Music Staff
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PG Music Staff
Joined: Sep 2006
Posts: 2,312 |
Hi Receder, Check your inbox. 
Callie
Marketing Representative
PG Music Inc.
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Band-in-a-Box for Windows
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Joined: Nov 2014
Posts: 577
Journeyman
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OP
Journeyman
Joined: Nov 2014
Posts: 577 |
Thanks Callie, downloading now! Here goes.......
BIAB 2022 UltraPAK, CbB, Studio One 5 Pro, Fender USA Tele, Harley Benton Fusion & others.
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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Band-in-a-Box 2026 for Windows Special Offers End Tomorrow (January 15th, 2026) at 11:59 PM PST!
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Happy New Year!
Thank you for being part of the Band-in-a-Box® community.
Wishing you and yours a very happy 2026—Happy New Year from all of us at PG Music!
Season's Greetings!
Wishing everyone a happy, healthy holiday season—thanks for being part of our community!
The office will be closed for Christmas Day, but we will be back on Boxing Day (Dec 26th) at 6:00am PST.
Team PG
Band-in-a-Box 2026 Video: The Newly Designed Piano Roll Window
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You can see all the 2026 videos on our forum!
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You can see all the 2026 videos on our forum!
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- MIDI Styles Set 92: Look Ma! More MIDI 15: Latin Jazz
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Learn more about the Bonus PAKs for Band-in-a-Box® 2026 for Windows®!
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