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So I've had an issue with the BIAB for iPhone app in which it downloaded one song and crashes whenever I try to download any more. I finally got a hold of someone at support on the phone and when I explained what was going on he said, "sorry, there's nothing we can do if the app doesn't work." Uh, I realize it's a free app meant to work with the purchased desktop program, but why are they even offering it if they can't support it?
Last edited by Callie - PG Music; 09/01/15 07:29 AM.
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Could you provide some details please? Is this Windows or Mac BIAB? What version? What version of BIAB? What version of iOS?
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Roland Integra-7, Presonus 192 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
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All the files (song files and m4a files) were created on BIAB 2015 for mac on a Mac mini running Yosemite. My phone is a brand new iPhone 6 plus running the latest iOS. I was able to successfully download exactly one song. After that all other downloads fail, the app crashes and shuts down. I've tried (many times) downloading via the browser interface from my Mac (Safari), via Dropbox and via Google drive. All fail. I've tried uninstalling the app and reinstalling--several times. I always get the same result: one and only one song will download, and after that all other download attempts fail. I even took my phone to work and tried downloading via Dropbox and Google drive from the WIFI there as we have a business grade fiber optic connection. Fail. When I explained all this over the phone to PG Music support today, I was told that the phone app was developed by a 3rd party with which support has no way to communicate, so if the app doesn't work, there's nothing they can do. You see why I'm frustrated and a little pissed off?
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Hi DKM You're probably only creating confusion and not doing yourself any favors to post this same item multiple times in different forums. Peter Gannon is personally investigating. That's pretty good service IMO See your other threads here Trevor
BIAB & RB2025 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones
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I originally posted about the problem I was having here in this forum--presumably the right one as the phone/iPad app is technically an "other" program. I got 60+ views but not a single response. So in desperation I posted in the BIAB for Mac forum--thinking, well it is meant to run with the desktop program-- and got, I think one response, which was nothing more than a question for more detail. I provided the details, but got no further response. At the same time I had emailed support with a detailed explanation of the problems I was having and got an email response that the senior tech who would need to deal with this was on vacation. So I waited an extra week, then called support as I still hadn't received an email solution (or response other than the "he's on vacation one) to my original email. The tech who answered my phone call--and oh how I wish I'd written down his name--gave me the one suggestion that I erase the "Rendered" in the extension of the m4a file. I tried that, and when it failed, explained once more how the app was crashing after which he gave me the spiel about the app being developed by a 3rd party team with which the in house support has no communication. It was after that that I posted the above chest beating comments. Here, again all I got was a request for more details after which, nothing. In the BIAB for Mac forum I finally got someone's attention. So perhaps I did do myself a favor. I'm grateful Peter is looking in to this--I'd say it's an issue that deserves his attention, not just the app problem but more specifically the support issue. It was shocking to hear from him that the app was developed in house and his comment, "I don't know who you were talking to..." Well, I was talking to one of his support team. As for the app itself, if you go to the iTunes store and look at the reviews it's not a pretty picture. As far as BIAB itself I have nothing but good things to say (other than how the Mac version is always without some very useful and important features of the Windows version such as printing additional verses in fake book lead sheets). I've been using it for many years, and now with the real tracks, which just took it to a completely different level, I want to use it on solo gigs. I suppose it's because I've been so happy with and consider BIAB such an excellent software that this experience has been so frustrating. Hi DKM You're probably only creating confusion and not doing yourself any favors to post this same item multiple times in different forums. Peter Gannon is personally investigating. That's pretty good service IMO See your other threads here Trevor
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While we wait for Peter,
Do you have all the updates?
• BIAB 2015 (417)
• BIAB Server 2.0.1 Build 5058
• BIAB App V1.0.12 Build 5200
• Apple QuickTime Player V7.7.7 (1608.95.51)
There was a recent update to the Server. I know these are PC versions, but the Mac would have similar.
BIAB – 2025, Reaper (current), i7-12700F Processor, 32GB DDR4-3200MHz RAM, Motu Audio Express 6x6 - My SoundCloud (Tip: No need to create a SC account to hear music - just hit ESC ).
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Well, I guess it's all academic now since I'm having an unbelievable run of bad luck. My BIAB 2015 EverythingPAK hard drive got corrupted somehow and will no longer mount. I've done multiple repairs with Disk Utility, which says it's OK and everything is there, but it just will not mount either on my Mac mini running Yosemite or on my macbook running Snow Leopard. Since I never installed the program on my computer but was always running it off the drive, I'm completely dead in the water now. While we wait for Peter,
Do you have all the updates?
• BIAB 2015 (417)
• BIAB Server 2.0.1 Build 5058
• BIAB App V1.0.12 Build 5200
• Apple QuickTime Player V7.7.7 (1608.95.51)
There was a recent update to the Server. I know these are PC versions, but the Mac would have similar.
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That is bad luck. PG Music Support can help you with that problem.
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Roland Integra-7, Presonus 192 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
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Contact PG Music support and explain your new issue. They may be able to provide you with download links or have another solution to help you recover your corrupted programs.
Jim Fogle - 2025 BiaB (Build 1128) RB (Build 5) - Ultra+ PAK DAWs: Cakewalk Sonar - Standalone: Zoom MRS-8 Laptop: i3 Win 10, 8GB ram 500GB HDD Desktop: i7 Win 11, 12GB ram 256GB SSD, 4 TB HDD Music at: https://fogle622.wix.com/fogle622-audio-home
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Sorry to hear about your issue dkm, keep us informed of the progress, hope it is resolved fast.
BIAB & RB2025 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones
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Kent worked with me yesterday on the iPhone app. Last night I managed to finally get most of my repertoire files downloaded to my phone. There are still some major problems though. There are a lot of files that simply will not download and we're not yet sure why. And downloading from Dropbox or Google drive doesn't seem to work at all. It either crashes the app, or fails to download the m4a file along with the mgu file--even when they are zipped together. But at least I've seen some progress, so I'm encouraged. As for my EverythingPAK hard drive, that seems to be toast. I can see it in Disk Utility, but it just will not mount, so I'm locked out of even copying the files over to my computer. I'm guessing it's a corruption of the boot sector which I could probably fix with Disk Warrior...if I had it. Not willing to spend over $100 for that software, though. Alyssa just emailed me that they are sending me a new drive, so that should solve that problem. I'll lose some song files that I had been working on and had not yet backed up, but fortunately most of my song files had been backed up to another drive. The songs that I was able to download to my phone are playing just fine and sound great, so in that regard the app works well and will well serve the purpose I had intended. We just need to get these download issues solved. At least we're moving forward to that end. Sorry to hear about your issue dkm, keep us informed of the progress, hope it is resolved fast.
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Just received my replacement hard drive. Grateful for the quick service.
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After getting my replacement hard drive I have been able to get the tunes that failed to upload to finally upload to my phone. The way I was able to do it was by opening the song and loading it with a different style, then saving the song with the new style and creating a new rendered m4a sound file. I can only presume that there was something in the song file with the original style that the app didn't like and caused the download to fail. What that might have been I have no idea as just about each song that failed to download had a different style, and other songs that successfully downloaded had the same style as a song that failed. I can only hope that Kent can figure out what it is in those songs that failed to download that caused the failure. But in the mean time I have a workaround that is letting me go forward.
One last thing I need let everyone know is that the only successful downloads have been via the browser connection from the computer. I've not been able to download anything from either Dropbox or Google drive. Those downloads never seem to bring in the m4a file, only the mgu file (if at all) which will not play, so they're useless. And even when the mgu manages to get through it still crashes the app at the end of the download. So obviously there's still some serious issues to resolve.
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Hi, the issue seems to be with frozen songs, which are songs where all the tracks have been frozen. This results in files that are quite large, and in some cases they don't transfer to the iPhone. It doesn't affect the usual songs which have not been frozen. We will fix that in a future patch of the iPhone BiaB.
Have Fun!
Peter Gannon
PG Music Inc.
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Thanks, Peter and Kent. Hi, the issue seems to be with frozen songs, which are songs where all the tracks have been frozen. This results in files that are quite large, and in some cases they don't transfer to the iPhone. It doesn't affect the usual songs which have not been frozen. We will fix that in a future patch of the iPhone BiaB.
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Can I make a suggestion? It seems this thread started with some frustration and perhaps justifiably so but I would propose the thread title be changed or at least "RESOLVED" added to it! It looks negative as a title and from reading through it it sure does seem like you received great support with a replacement drive rushed to you, personal support from the head of the company, etc. You seem to be getting support and you seem appreciative of that. I'd just like to see the title reflect that! 
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Can I make a suggestion? It seems this thread started with some frustration and perhaps justifiably so but I would propose the thread title be changed or at least "RESOLVED" added to it! It looks negative as a title and from reading through it it sure does seem like you received great support with a replacement drive rushed to you, personal support from the head of the company, etc. You seem to be getting support and you seem appreciative of that. I'd just like to see the title reflect that! +1 We know it's resolved (or being resolved), but the title certainly could do with an update, if that's possible!
BIAB & RB2025 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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New RealTracks Released with Band-in-a-Box 2025!
We’ve expanded the Band-in-a-Box® RealTracks library with 202 incredible new RealTracks (in sets 449-467) across Jazz, Blues, Funk, World, Pop, Rock, Country, Americana, and Praise & Worship—featuring your most requested styles!
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These RealTracks includes “Soul Jazz” with Neil Swainson (bass), Mike Clark (drums), Charles Treadway (organ), Miles Black (piano), and Brent Mason (guitar). Enjoy “Requested ’60s” jazz, classic acoustic blues with Colin Linden, and more of our popular 2-handed piano soloing. Plus, a RealTracks first—Tango with bandoneon, recorded in Argentina!
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Check out all the 202 New RealTracks (in sets 456-467)
And, if you are looking for more, the 2025 49-PAK (for $49) includes an additional 20 RealTracks with exciting new sounds and genre-spanning styles. Enjoy RealTracks firsts like Chinese instruments (guzheng & dizi), the bandoneon in an authentic Argentine tango trio, and the classic “tic-tac” baritone guitar for vintage country.
You’ll also get slick ’80s metal guitar from Andy Wood, modern metal with guitarist Nico Santora, bass player Nick Schendzielos, and drummer Aaron Stechauner, more praise & worship, indie-folk, modern/bro country with Brent Mason, and “Songwriter Americana” with Johnny Hiland.
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- Look Ma! More MIDI 13: Country & Americana
- Instrumental Studies Set 22: 2-Hand Piano Soloing - Rhythm Changes
- MIDI SuperTracks Set 44: Jazz Piano
- Artist Performance Set 17: Songs with Vocals 7
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- 128 GM MIDI Patch Audio Demos.
Looking for more great add-ons, then upgrade to the 2025 49-PAK for just $49 and you'll get:
- 20 Bonus Unreleased RealTracks and RealDrums with 20 RealStyles,
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- Look Ma! More MIDI 14: SynthMaster,
- Instrumental Studies Set 23: More '80s Hard Rock Soloing,
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- RealDrums Stems Set 8: Pop, Funk & More with Jerry Roe
Learn more about the Bonus PAKs for Band-in-a-Box® 2025 for Mac®!
New! Xtra Styles PAK 20 for Band-in-a-Box 2025 and Higher for Mac!
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We're excited to bring you our latest and greatest in the all new Xtra Styles PAK 20 for Band-in-a-Box! This fresh installment is packed with 200 all-new styles spanning the rock & pop, jazz, and country genres you've come to expect, as well as the exciting inclusion of electronic styles!
In this PAK you’ll discover: Minimalist Modern Funk, New Wave Synth Pop, Hard Bop Latin Groove, Gospel Country Shuffle, Cinematic Synthwave, '60s Motown, Funky Lo-Fi Bossa, Heavy 1980s Metal, Soft Muted 12-8 Folk, J-Pop Jazz Fusion, and many more!
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In this PAK you’ll discover: Minimalist Modern Funk, New Wave Synth Pop, Hard Bop Latin Groove, Gospel Country Shuffle, Cinematic Synthwave, '60s Motown, Funky Lo-Fi Bossa, Heavy 1980s Metal, Soft Muted 12-8 Folk, J-Pop Jazz Fusion, and many more!
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Note: The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 20 requires the 2025 or higher UltraPAK, UltraPAK+, or Audiophile Edition. They will not work with the Pro or MegaPAK version because they need the RealTracks from the UltraPAK, UltraPAK+, or Audiophile Edition.
New! XPro Styles PAK 9 for Band-in-a-Box 2025 and higher for Windows!
We've just released XPro Styles PAK 9 for Windows & Mac Band-in-a-Box version 2025 (and higher) with 100 brand new RealStyles, plus 29 RealTracks/RealDrums!
We've been hard at it to bring you the latest and greatest in this 9th installment of our popular XPro Styles PAK series! Included are 75 styles spanning the rock & pop, jazz, and country genres (25 styles each) that fans have come to expect, as well as 25 styles in this volume's wildcard genre: funk & R&B!
If you're itching to get a sneak peek at what's included in XPro Styles PAK 9, here is a small helping of what you can look forward to: Funky R&B Horns, Upbeat Celtic Rock, Jazz Fusion Salsa, Gentle Indie Folk, Cool '60s Soul, Funky '70s R&B, Smooth Jazz Hip Hop, Acoustic Rockabilly Swing, Funky Reggae Dub, Dreamy Retro Latin Jazz, Retro Soul-Rock Fusion, and much more!
Special Pricing! Until July 31, 2024, all the XPro Styles PAKs 1 - 9 are on sale for only $29 ea (Reg. $49 ea), or get them all in the XPro Styles PAK Bundle for only $149 (reg. $299)! Order now!
Learn more and listen to demos of XPro Styles PAKs.
Video: XPro Styles PAK 9 Overview & Styles Demos: Watch now!
XPro Styles PAKs require Band-in-a-Box® 2025 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.
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Band-in-a-Box® 2025 for Macs®: VST3 Plugin Support
Video: Band-in-a-Box® 2025 for Mac®: Using VST3 Plugins
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