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Band-in-a-Box for Macintosh
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Joined: Jul 2004
Posts: 48
Enthusiast
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OP
Enthusiast
Joined: Jul 2004
Posts: 48 |
So I've had an issue with the BIAB for iPhone app in which it downloaded one song and crashes whenever I try to download any more. I finally got a hold of someone at support on the phone and when I explained what was going on he said, "sorry, there's nothing we can do if the app doesn't work." Uh, I realize it's a free app meant to work with the purchased desktop program, but why are they even offering it if they can't support it?
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Band-in-a-Box for Macintosh
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Joined: Oct 2008
Posts: 19,839
Veteran
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Veteran
Joined: Oct 2008
Posts: 19,839 |
Have you had a look at this webpage? http://www.pgmusic.com/support.iphone.mac.htmIt might hold some useful information. Regards, Noel
MY SONGS...Audiophile BIAB 2025
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Band-in-a-Box for Macintosh
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Joined: Jul 2004
Posts: 48
Enthusiast
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OP
Enthusiast
Joined: Jul 2004
Posts: 48 |
Many, many times. I followed all instructions to the letter. I successfully downloaded one--and only one--song, after which all other downloads attempted by all the ways listed--browser, Dropbox & Google drive--end in the app crashing and closing. I have uninstalled and reinstalled the app a number of times. Each time the same thing happens: the first song I was able to install is the only one that will install after which all others fail. The support tech had one suggestion which was to delete the word "rendered" in the m4a file name such that the m4a and the song file would have the same name. That failed as well. Support tells me that the phone app was developed by a small 3rd party with which PG Music support have no communication. So "there's nothing they can do." Does this make sense to you? I think what mystifies me the most is why they don't enable iTunes file sharing in the app instead of relying solely on WIFI transfer. This would have provided an easy bullet-proof way of getting the files to the app.
Last edited by dkm; 08/06/15 03:01 AM.
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Band-in-a-Box for Macintosh
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Joined: May 2000
Posts: 15,831
PG Music Staff
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PG Music Staff
Joined: May 2000
Posts: 15,831 |
Not sure who you were speaking to, but in all of our tests the app works fine. It is developed in-house by us, not by a 3rd party. Please post a Dropbox link to a file that won't load, ie a zip of the sgu and m4a file, and we can see if we can duplicate your problem.
If you want some help here, please provide some information, such as what device you are using, and which iOS version.
Have Fun!
Peter Gannon
PG Music Inc.
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Band-in-a-Box for Macintosh
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Joined: Jul 2004
Posts: 48
Enthusiast
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OP
Enthusiast
Joined: Jul 2004
Posts: 48 |
Thanks so much for responding, Peter. All the song files and the rendered M4a files were created with BIAB 2015 for Mac created on a Mac mini running Yosemite. My phone is a brand new iPhone 6 plus running iOS 8.4 (12H143) which, according to auto update is the latest version. I also have 4gigs of memory left, so it shouldn't be a storage issue. The one song within the linked folder that successfully downloaded is "A Kiss To Build A Dream On". When I've uninstalled then reinstalled the app, that song will again download and save, but no other, regardless if I try a single song, a range of songs, or a zip file with everything. The result is always the same: the songs will show up in the directory listed in green; I select the song or songs or zip file, click "save selected" then select the folder to which I want to save the song/songs (and it makes no difference whether I choose the root folder or a created folder); I click "save", it pinwheels for a second if one tune, or a very long time if I select the zip files (during which it counts down the percentage of loading). If it's a single tune, after the second of pinwheeling the app crashes. If it's the zip file when the loading registers 100% it will pinwheel for a few seconds, then crash and close. I have gone through this process many, many times now, always with the same results. Here is the link to the Dropbox folder with all the song and rendered audio files: https://www.dropbox.com/sh/ag0kwc4rzdrl5qz/AACtWQD9z8UEON99-FDxFyYia?dl=0 Your timely attention to this is much appreciated as my intention to use this app on the gig was one of my motivations for upgrading to 2015 and for getting the plus size phone rather than the regular iPhone 6 as my wife did. This will save me from having to take my laptop to the gig, yet still be able to see the chord chart as it progresses through the tune so I can find my place if I get lost (which seems very easy for me to do when I don't have real musicians there with whom to communicate). Thanks again.
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Band-in-a-Box for Macintosh
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Joined: May 2000
Posts: 15,831
PG Music Staff
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PG Music Staff
Joined: May 2000
Posts: 15,831 |
Thanks. We'll look into it, and should have a reply here within a couple of days.
Have Fun!
Peter Gannon
PG Music Inc.
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Band-in-a-Box for Macintosh
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Joined: Jul 2004
Posts: 48
Enthusiast
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OP
Enthusiast
Joined: Jul 2004
Posts: 48 |
By the way, I forgot to mention that I've also installed the app on my iPad (an iPad 4 running the latest iOS) and I get the same results on my iPad as well: it will not download any additional songs after the first one.
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Band-in-a-Box for Macintosh
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Joined: Jul 2004
Posts: 48
Enthusiast
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OP
Enthusiast
Joined: Jul 2004
Posts: 48 |
Just to let everyone know, I have been able to get all my songs loaded onto my iPhone. The problem seemed to be that I had frozen all the tracks and on some songs this had created a quite large .mgu file that crashed the app. Once I unfroze the all the tracks the song downloaded. One caveat is that they would only download via the browser method (entering the ip address of iOS device into the browser of the computer on the same network from which the songs will download). Downloading from Dropbox or Google Drive still does not want to work as it doesn't seem to download the m4a file along with the .mgu file. But I'm a happy camper as I now have a workable app on my iPhone that I can use on the gig. Kent, in tech support, was very helpful in nailing this down, so thanks for the help.
Let me just suggest one more time that PG Music enable iTunes file sharing so one can simply plug your iPhone or iPad into your computer and transfer files that way, instead of relying only on a WIFI connection.
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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New RealTracks Released with Band-in-a-Box 2025!
We’ve expanded the Band-in-a-Box® RealTracks library with 202 incredible new RealTracks (in sets 449-467) across Jazz, Blues, Funk, World, Pop, Rock, Country, Americana, and Praise & Worship—featuring your most requested styles!
Jazz, Blues & World (Sets 449–455):
These RealTracks includes “Soul Jazz” with Neil Swainson (bass), Mike Clark (drums), Charles Treadway (organ), Miles Black (piano), and Brent Mason (guitar). Enjoy “Requested ’60s” jazz, classic acoustic blues with Colin Linden, and more of our popular 2-handed piano soloing. Plus, a RealTracks first—Tango with bandoneon, recorded in Argentina!
Rock & Pop (Sets 456–461):
This collection includes Disco, slap bass ‘70s/‘80s pop, modern and ‘80s metal with Andy Wood, and a unique “Songwriter Potpourri” featuring Chinese folk instruments, piano, banjo, and more. You’ll also find a muted electric guitar style (a RealTracks first!) and “Producer Layered Guitar” styles for slick "produced" sound.
Country, Americana & Praise (Sets 462–467):
We’ve added new RealTracks across bro country, Americana, praise & worship, vintage country, and songwriter piano. Highlights include Brent Mason (electric guitar), Eddie Bayers (drums), Doug Jernigan (pedal steel), John Jarvis (piano), Glen Duncan (banjo, mandolin & fiddle), Mike Harrison (electric bass) and more—offering everything from modern sounds to heartfelt Americana styles
Check out all the 202 New RealTracks (in sets 456-467)
And, if you are looking for more, the 2025 49-PAK (for $49) includes an additional 20 RealTracks with exciting new sounds and genre-spanning styles. Enjoy RealTracks firsts like Chinese instruments (guzheng & dizi), the bandoneon in an authentic Argentine tango trio, and the classic “tic-tac” baritone guitar for vintage country.
You’ll also get slick ’80s metal guitar from Andy Wood, modern metal with guitarist Nico Santora, bass player Nick Schendzielos, and drummer Aaron Stechauner, more praise & worship, indie-folk, modern/bro country with Brent Mason, and “Songwriter Americana” with Johnny Hiland.
Plus, enjoy user-requested styles like Soul Jazz RealDrums, fast Celtic Strathspey guitar, and Chill Hop piano & drums!
The 2025 49-PAK is loaded with other great new add-ons as well. Learn more about the 2025 49-PAK!
Bonus PAKs for Band-in-a-Box 2025 for Mac!
With your version 2025 for Mac Pro, MegaPAK, UltraPAK, UltraPAK+, Audiophile Edition or PlusPAK purchase, we'll include a Bonus PAK full of great new Add-ons FREE! Or upgrade to the 2025 49-PAK for only $49 to receive even more NEW Add-ons including 20 additional RealTracks!
These PAKs are loaded with additional add-ons to supercharge your Band-in-a-Box®!
This Free Bonus PAK includes:
- The 2025 RealCombos Booster PAK:
-For Pro customers, this includes 33 new RealTracks and 65+ new RealStyles.
-For MegaPAK customers, this includes 29 new RealTracks and 45+ new RealStyles.
-For UltraPAK customers, this includes 20 new RealStyles.
- Look Ma! More MIDI 13: Country & Americana
- Instrumental Studies Set 22: 2-Hand Piano Soloing - Rhythm Changes
- MIDI SuperTracks Set 44: Jazz Piano
- Artist Performance Set 17: Songs with Vocals 7
- Playable RealTracks Set 4
- RealDrums Stems Set 7: Jazz with Mike Clark
- SynthMaster Sounds and Styles (with audio demos)
- 128 GM MIDI Patch Audio Demos.
Looking for more great add-ons, then upgrade to the 2025 49-PAK for just $49 and you'll get:
- 20 Bonus Unreleased RealTracks and RealDrums with 20 RealStyles,
- FLAC Files (lossless audio files) for the 20 Bonus Unreleased RealTracks and RealDrums
- Look Ma! More MIDI 14: SynthMaster,
- Instrumental Studies Set 23: More '80s Hard Rock Soloing,
- MIDI SuperTracks Set 45: More SynthMaster
- Artist Performance Set 18: Songs with Vocals 8
- RealDrums Stems Set 8: Pop, Funk & More with Jerry Roe
Learn more about the Bonus PAKs for Band-in-a-Box® 2025 for Mac®!
New! Xtra Styles PAK 20 for Band-in-a-Box 2025 and Higher for Mac!
Xtra Styles PAK 20 for Mac & Windows Band-in-a-Box version 2025 (and higher) is here with 200 brand new RealStyles!
We're excited to bring you our latest and greatest in the all new Xtra Styles PAK 20 for Band-in-a-Box! This fresh installment is packed with 200 all-new styles spanning the rock & pop, jazz, and country genres you've come to expect, as well as the exciting inclusion of electronic styles!
In this PAK you’ll discover: Minimalist Modern Funk, New Wave Synth Pop, Hard Bop Latin Groove, Gospel Country Shuffle, Cinematic Synthwave, '60s Motown, Funky Lo-Fi Bossa, Heavy 1980s Metal, Soft Muted 12-8 Folk, J-Pop Jazz Fusion, and many more!
All the Xtra Styles PAKs 1 - 20 are on special for only $29 each (reg $49), or get all 209 PAKs for $199 (reg $399)! Order now!
Learn more and listen to demos of the Xtra Styles PAK 20.
Video: Xtra Styles PAK 20 Overview & Styles Demos: Watch now!
Note: The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 20 requires the 2025 or higher UltraPAK, UltraPAK+, or Audiophile Edition. They will not work with the Pro or MegaPAK version because they need the RealTracks from the UltraPAK, UltraPAK+, or Audiophile Edition.
New! XPro Styles PAK 9 for Band-in-a-Box 2025 and higher for Mac!
We've just released XPro Styles PAK 9 for Mac & Windows Band-in-a-Box version 2025 (and higher) with 100 brand new RealStyles, plus 29 RealTracks/RealDrums!
We've been hard at it to bring you the latest and greatest in this 9th installment of our popular XPro Styles PAK series! Included are 75 styles spanning the rock & pop, jazz, and country genres (25 styles each) that fans have come to expect, as well as 25 styles in this volume's wildcard genre: funk & R&B!
If you're itching to get a sneak peek at what's included in XPro Styles PAK 9, here is a small helping of what you can look forward to: Funky R&B Horns, Upbeat Celtic Rock, Jazz Fusion Salsa, Gentle Indie Folk, Cool '60s Soul, Funky '70s R&B, Smooth Jazz Hip Hop, Acoustic Rockabilly Swing, Funky Reggae Dub, Dreamy Retro Latin Jazz, Retro Soul-Rock Fusion, and much more!
Special Pricing! Until July 31, 2024, all the XPro Styles PAKs 1 - 9 are on sale for only $29 ea (Reg. $49 ea), or get them all in the XPro Styles PAK Bundle for only $149 (reg. $299)! Order now!
Learn more and listen to demos of XPro Styles PAKs.
Video: XPro Styles PAK 9 Overview & Styles Demos: Watch now!
XPro Styles PAKs require Band-in-a-Box® 2025 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.
New! Xtra Styles PAK 20 for Band-in-a-Box 2025 and Higher for Windows!
Xtra Styles PAK 20 for Windows & Mac Band-in-a-Box version 2025 (and higher) is here with 200 brand new RealStyles!
We're excited to bring you our latest and greatest in the all new Xtra Styles PAK 20 for Band-in-a-Box! This fresh installment is packed with 200 all-new styles spanning the rock & pop, jazz, and country genres you've come to expect, as well as the exciting inclusion of electronic styles!
In this PAK you’ll discover: Minimalist Modern Funk, New Wave Synth Pop, Hard Bop Latin Groove, Gospel Country Shuffle, Cinematic Synthwave, '60s Motown, Funky Lo-Fi Bossa, Heavy 1980s Metal, Soft Muted 12-8 Folk, J-Pop Jazz Fusion, and many more!
All the Xtra Styles PAKs 1 - 20 are on special for only $29 each (reg $49), or get all 209 PAKs for $199 (reg $399)! Order now!
Learn more and listen to demos of the Xtra Styles PAK 20.
Video: Xtra Styles PAK 20 Overview & Styles Demos: Watch now!
Note: The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 20 requires the 2025 or higher UltraPAK, UltraPAK+, or Audiophile Edition. They will not work with the Pro or MegaPAK version because they need the RealTracks from the UltraPAK, UltraPAK+, or Audiophile Edition.
New! XPro Styles PAK 9 for Band-in-a-Box 2025 and higher for Windows!
We've just released XPro Styles PAK 9 for Windows & Mac Band-in-a-Box version 2025 (and higher) with 100 brand new RealStyles, plus 29 RealTracks/RealDrums!
We've been hard at it to bring you the latest and greatest in this 9th installment of our popular XPro Styles PAK series! Included are 75 styles spanning the rock & pop, jazz, and country genres (25 styles each) that fans have come to expect, as well as 25 styles in this volume's wildcard genre: funk & R&B!
If you're itching to get a sneak peek at what's included in XPro Styles PAK 9, here is a small helping of what you can look forward to: Funky R&B Horns, Upbeat Celtic Rock, Jazz Fusion Salsa, Gentle Indie Folk, Cool '60s Soul, Funky '70s R&B, Smooth Jazz Hip Hop, Acoustic Rockabilly Swing, Funky Reggae Dub, Dreamy Retro Latin Jazz, Retro Soul-Rock Fusion, and much more!
Special Pricing! Until July 31, 2024, all the XPro Styles PAKs 1 - 9 are on sale for only $29 ea (Reg. $49 ea), or get them all in the XPro Styles PAK Bundle for only $149 (reg. $299)! Order now!
Learn more and listen to demos of XPro Styles PAKs.
Video: XPro Styles PAK 9 Overview & Styles Demos: Watch now!
XPro Styles PAKs require Band-in-a-Box® 2025 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.
Video: Band-in-a-Box® 2025 for Mac®: VST3 Plugin Support
Band-in-a-Box® 2025 for Mac® now includes support for VST3 plugins, alongside VST and AU. Use them with MIDI or audio tracks for even more creative possibilities in your music production.
Band-in-a-Box® 2025 for Macs®: VST3 Plugin Support
Video: Band-in-a-Box® 2025 for Mac®: Using VST3 Plugins
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