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Band-in-a-Box for Windows
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Joined: Dec 2015
Posts: 225
Apprentice
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OP
Apprentice
Joined: Dec 2015
Posts: 225 |
Hi all,
new user here. I just want to share with you a little experience I've just had.
I discovered BIAB a few months ago. Actually, at the very beginning I completely misunderstood it. In fact, I even purchased a realtrack set (in september) before buying BIAB ... I thought they were loops that could be used with any program. I was wrong of course. So, after a little research, I finally understood what BIAB really was and what RealTracks were. I read all the reviews etc, and decided to buy it. I waited for the new 2016 edition to come out, and I purchased the Audiophile edition. Expensive, but - I hope - well worthwhile. Now, I would like to buy the 49pak too. So I contacted customer service, explained my story, and asked them if I could get a credit for the 29$ I spent on the realtrack set I bought in september in order to buy the 49pak, because it is obviously a redundant purchase (all realtracks are included in the audiophile edition). It seemed reasonable to me, a little gesture of attention for a new customer who just bought the most expensive product PG Music sells, and wants to buy even more.
The response was: "no, because we can only offer refunds within 30 days" (and yes, technically I guess I was asking for a refund, but actually, I was just trying not to pay for something that I had already purchased, in order to buy even more ... )
Now, that was disappointing, honestly. It's not about those 29 dollars. I don't care, it's really small potatoes in relation to the several hundreds I just spent on the Audiophile edition. But it's the principle that bothers me quite a bit, because it seems to me a very, very "rigid", unfriendly approach to new customers. Not what I expect from a customer oriented company in 2015, at all. Of course I could be totally wrong, I don't know.
Anyway, I'm glad to be a new member in this interesting community. I'm sure I will enjoy BIAB, I played with it for a few hours and I am already amazed. But, I do have a bitter taste in my mouth ...
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Band-in-a-Box for Windows
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Joined: Dec 2002
Posts: 12,893
Veteran
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Veteran
Joined: Dec 2002
Posts: 12,893 |
You just need a warm welcome to the forum. WELCOME TO THE FORUM.  That taste will go away soon.
BIAB – 2026, Reaper (current), i7-12700F Processor, 32GB DDR4-3200MHz RAM, Motu Audio Express 6x6 - My SoundCloud.
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Band-in-a-Box for Windows
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Joined: Aug 2009
Posts: 3,157
Veteran
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Veteran
Joined: Aug 2009
Posts: 3,157 |
Hi all,
new user here. I just want to share with you a little experience I've just had.
I discovered BIAB a few months ago. Actually, at the very beginning I completely misunderstood it. In fact, I even purchased a realtrack set (in september) before buying BIAB ... I thought they were loops that could be used with any program. I was wrong of course. So, after a little research, I finally understood what BIAB really was and what RealTracks were. I read all the reviews etc, and decided to buy it. I waited for the new 2016 edition to come out, and I purchased the Audiophile edition. Expensive, but - I hope - well worthwhile. Now, I would like to buy the 49pak too. So I contacted customer service, explained my story, and asked them if I could get a credit for the 29$ I spent on the realtrack set I bought in september in order to buy the 49pak, because it is obviously a redundant purchase (all realtracks are included in the audiophile edition). It seemed reasonable to me, a little gesture of attention for a new customer who just bought the most expensive product PG Music sells, and wants to buy even more.
The response was: "no, because we can only offer refunds within 30 days" (and yes, technically I guess I was asking for a refund, but actually, I was just trying not to pay for something that I had already purchased, in order to buy even more ... )
Now, that was disappointing, honestly. It's not about those 29 dollars. I don't care, it's really small potatoes in relation to the several hundreds I just spent on the Audiophile edition. But it's the principle that bothers me quite a bit, because it seems to me a very, very "rigid", unfriendly approach to new customers. Not what I expect from a customer oriented company in 2015, at all. Of course I could be totally wrong, I don't know.
Anyway, I'm glad to be a new member in this interesting community. I'm sure I will enjoy BIAB, I played with it for a few hours and I am already amazed. But, I do have a bitter taste in my mouth ...
Welcome to the forum. Yes I have to agree I am totally with you on this (others opinions my differ) since you initially didn't understand that you needed band in a box as well, in my opinion it was reasonable of you to ask for that $29 credit. I hope that DR Gannon (the CEO of PG music and comes across as a very fair man) will read your post and will react accordingly, a little staff training in situations like this, in my opinion wouldn't go wrong. Anyways you are are very welcome here and I hope you enjoy band in a box. Musiclover
Last edited by musiclover; 12/18/15 11:38 AM.
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Band-in-a-Box for Windows
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Joined: Dec 2015
Posts: 225
Apprentice
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OP
Apprentice
Joined: Dec 2015
Posts: 225 |
Thank you Jazzmandan
I think you're right. I do have a smile on my face ... BUT .... I just found out (read in another topic) that if I buy the 49pak I will get the compressed files, not the wav, even though I have the Audiophile. Damn ... talk about "strange" ways of dealing with customers ... WHY in the world is that ????
Anyway, you probably think I'm a ball breaker ... two post, two complaints already :-)
I promise, I promise, I won't complain this often, I swear ...
back to music now :-)
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Band-in-a-Box for Windows
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Joined: Dec 2015
Posts: 225
Apprentice
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OP
Apprentice
Joined: Dec 2015
Posts: 225 |
Thanks Musiclover
as I said, it's not for the 29 dollars, it's the principle.
Anyway, I'm enjoying BIAB so much now - it's even better than I thought - that everything else is secondary.
Congratulations to PG Music for the product, it's ... incredible.
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Band-in-a-Box for Windows
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Joined: Sep 2006
Posts: 2,312
PG Music Staff
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PG Music Staff
Joined: Sep 2006
Posts: 2,312 |
If you order the Audiophile and the 49-PAK at the same time, you will receive the RealTracks from the 49-PAK as WAV files already installed on the HD.
Thanks,
Callie
Callie
Marketing Representative
PG Music Inc.
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Band-in-a-Box for Windows
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Joined: Dec 2000
Posts: 12,840
Veteran
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Veteran
Joined: Dec 2000
Posts: 12,840 |
I don't know about the $29 RT order, but if you are in your 30-day Window, I would think that they could substitute your original order with a new one that adds the 49-PAK (although you will probably have to ship back the original drive).
I'd give them a call; and reference Callie's post above.
John Laptop-HP Omen I7 Win11Pro 32GB 12TB SSD Desktop-ASUS-I7 Win10Pro 32GB 12TB SATA BB2026/UMC204HD&404HD/Casios/Cakewalk/Reaper/Studio One/Notion/Dorico/Noteworthy/NI/Halion/IK http://www.sus4chord.com (under rehosting/construction)
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Band-in-a-Box for Windows
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Joined: Sep 2006
Posts: 2,312
PG Music Staff
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PG Music Staff
Joined: Sep 2006
Posts: 2,312 |
Hello Mr Micio,
We'd like to credit you the $29 for your mistakenly purchased RealTracks Set. I just need to locate your order in our records. I'll send you a private message for the additional communication needed to resolve this.
Thanks,
Callie
Callie
Marketing Representative
PG Music Inc.
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Band-in-a-Box for Windows
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Joined: Jul 2000
Posts: 27,504
Veteran
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Veteran
Joined: Jul 2000
Posts: 27,504 |
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Presonus 192 & Faderport 8, Royer 121, Slate VSX, Adam Sub8 & Neumann 120 monitors.
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Band-in-a-Box for Windows
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Joined: Dec 2015
Posts: 225
Apprentice
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OP
Apprentice
Joined: Dec 2015
Posts: 225 |
Very cool.
Thank you Callie, very, very much appreciated.
All right, I'm beginning to really love this place ...
PG = Perfect Gentlemen ? :-)
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Band-in-a-Box for Windows
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Joined: Jul 2000
Posts: 27,504
Veteran
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Veteran
Joined: Jul 2000
Posts: 27,504 |
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Presonus 192 & Faderport 8, Royer 121, Slate VSX, Adam Sub8 & Neumann 120 monitors.
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Band-in-a-Box for Windows
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Joined: Aug 2009
Posts: 3,157
Veteran
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Veteran
Joined: Aug 2009
Posts: 3,157 |
+2
Now that is great customer service.
Hope you stick around the forums Mr Micio, you are in for a long love affair with biab and its excellent user base on here.
Musiclover
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Band-in-a-Box for Windows
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Joined: Nov 2005
Posts: 1,598
Expert
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Expert
Joined: Nov 2005
Posts: 1,598 |
I had a similar problem sometime ago,I bought the wrong pack, my fault. I contacted them and they solved my problem inmediately, no questions asked.
They're a fair company, for sure
Latest BIAB version, latest build.
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Band-in-a-Box for Windows
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Joined: May 2000
Posts: 22,539
Veteran
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Veteran
Joined: May 2000
Posts: 22,539 |
When I started reading this thread I knew how it would end.
There was no doubt in my mind the OP was going to be treated fairly.
PGMusic is more than fair, more like generous most of the time.
I do not work here, but the benefits are still awesome
Make your sound your own!
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Band-in-a-Box for Windows
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Joined: Oct 2008
Posts: 20,486
Veteran
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Veteran
Joined: Oct 2008
Posts: 20,486 |
PGMusic is more than fair, more like generous most of the time. Absolutely. There's no better company around.
MY SONGS...Audiophile BIAB 2026
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Band-in-a-Box for Windows
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Joined: Dec 2015
Posts: 225
Apprentice
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OP
Apprentice
Joined: Dec 2015
Posts: 225 |
I just want to reiterate my public gratitude to Callie and the PG Music customer service. Their follow-up has been nothing but amazingly fast, kind and generous.
I actually feel sorry that I complained publicly, but maybe this thread will be useful to show newcomers how great PG's people are. As I said: PG = Perfect Gentlemen - and women :-)
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Band-in-a-Box for Windows
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Joined: Oct 2008
Posts: 20,486
Veteran
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Veteran
Joined: Oct 2008
Posts: 20,486 |
Mr Micio, There's nothing to feel sorry nor embarrassed about. If you stay around the forums for a little while, you'll come to appreciate just how marvellous PG Music is as a company. I've never dealt with any business that equals PG Music's sincerity and compassion. (I'm just a user like you and have no affiliation with the company.) I don't know if anyone has mentioned this to you, but there is a comment page if you want to leave a comment. It's at... http://www.pgmusic.com/bbwin.comments.htmEnjoy Band in a Box! All the best, Noel
MY SONGS...Audiophile BIAB 2026
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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Band-in-a-Box® 2025 for Mac® users: Build 904 now available!
If you're already using Band-in-a-Box® 2025 for Mac®, make sure to grab the latest update! Build 904 is now available for download and includes the newest additions and enhancements from our team.
Band-in-a-Box® 2026 for Windows® users: Build 1237 is now available!
Already a Band-in-a-Box 2026 for Windows user? Stay up to date and download the build 1237 to get all the latest additions and enhancements.
PowerTracks Pro 2026 for Windows is Here!
PowerTracks 2026 is here—bringing powerful new enhancements designed to make your production workflow faster, smoother, and more intuitive than ever.
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The Master Volume is now applied at the end of the audio chain for consistent levels and full-signal master effects.
Tablature now includes a “Save bends when saving XML” option for improved compatibility with PG Music tools. Plus, you can instantly match all track heights with a simple Ctrl-release after resizing, and Add2 chords from MGU/SGU files are now fully supported... and more!
Get started today—first-time packages start at just $49.
Already using PowerTracks Pro Audio? Upgrade for as little as $29 and enjoy the latest improvements!
Order now!
Band-in-a-Box 2026 for Windows Special Offers End Tomorrow (January 15th, 2026) at 11:59 PM PST!
Time really is running out! Save up to 50% on Band-in-a-Box® 2026 for Windows® upgrades and receive a FREE Bonus PAK—only when you order by 11:59 PM PST on Thursday, January 15, 2026!
We've added many major new features and new content in a redesigned Band-in-a-Box® 2026 for Windows®!
Version 2026 introduces a modernized GUI redesign across the program, with updated toolbars, refreshed windows, smoother workflows, and a new Dark Mode option. There’s also a new side toolbar for quicker access to commonly used windows, and the new Multi-View feature lets you arrange multiple windows as layered panels without overlap, making it easier to customize your workspace.
Another exciting new addition is the new AI-Notes feature, which can transcribe polyphonic audio into MIDI. You can view the results in notation or play them back as MIDI, and choose whether to process an entire track or focus on specific parts like drums, bass, guitars/piano, or vocals. There's over 100 new features in Band-in-a-Box® 2026 for Windows®.
There's an amazing collection of new content too, including 202 RealTracks, new RealStyles, MIDI SuperTracks, Instrumental Studies, “Songs with Vocals” Artist Performance Sets, Playable RealTracks Set 5, two RealDrums Stems sets, XPro Styles PAK 10, Xtra Styles PAK 21, and much more!
Upgrade your Band-in-a-Box for Windows to save up to 50% on most Band-in-a-Box® 2026 upgrade packages!
Plus, when you order your Band-in-a-Box® 2026 upgrade during our special, you'll receive a Free Bonus PAK of exciting new add-ons.
If you need any help deciding which package is the best option for you, just let us know. We are here to help!
Band-in-a-Box® 2026 for Windows® Special Offers Extended Until January 15, 2026!
Good news! You still have time to upgrade to the latest version of Band-in-a-Box® for Windows® and save. Our Band-in-a-Box® 2026 for Windows® special now runs through January 15, 2025!
We've packed Band-in-a-Box® 2026 with major new features, enhancements, and an incredible lineup of new content! The program now sports a sleek, modern GUI redesign across the entire interface, including updated toolbars, refreshed windows, smoother workflows, a new dark mode option, and more. The brand-new side toolbar provides quicker access to key windows, while the new Multi-View feature lets you arrange multiple windows as layered panels without overlap, creating a flexible, clutter-free workspace. We have an amazing new “AI-Notes” feature. This transcribes polyphonic audio into MIDI so you can view it in notation or play it back as MIDI. You can process an entire track (all pitched instruments and drums) or focus on individual parts like drums, bass, guitars/piano, or vocals. There's an amazing collection of new content too, including 202 RealTracks, new RealStyles, MIDI SuperTracks, Instrumental Studies, “Songs with Vocals” Artist Performance Sets, Playable RealTracks Set 5, two RealDrums Stems sets, XPro Styles PAK 10, Xtra Styles PAK 21, and much more!
There are over 100 new features in Band-in-a-Box® 2026 for Windows®.
When you order purchase Band-in-a-Box® 2026 before 11:59 PM PST on January 15th, you'll also receive a Free Bonus PAK packed with exciting new add-ons.
Upgrade to Band-in-a-Box® 2026 for Windows® today! Check out the Band-in-a-Box® packages page for all the purchase options available.
Happy New Year!
Thank you for being part of the Band-in-a-Box® community.
Wishing you and yours a very happy 2026—Happy New Year from all of us at PG Music!
Season's Greetings!
Wishing everyone a happy, healthy holiday season—thanks for being part of our community!
The office will be closed for Christmas Day, but we will be back on Boxing Day (Dec 26th) at 6:00am PST.
Team PG
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