PG Music Home Forums PG Music Product Forums Band-in-a-Box for Windows error message: real track not found

Hi
I bought a lot of new realtracks for a lot of money. I did the rebuild of the style list. But most of the new styles will not play. "real track not found" is the message.
I run Windows 10
I hope there is a solution....

Have you checked your General setting for the location? Options, Preferences, and click the "RealTracks" button? Default is "C:\BBW\RealTracks" so make sure that is where they are located.

What version of BBW? Did you try a slow, complete rebuild from Style Picker? Any error messages?

Did you try "Help" "What Add-ons-do-I -have?"

More accurate information will assist.

Which RealTracks did you purchase?
Which version of BiaB did you purchase?
Which style(s) didn't play? Some examples?

Thanks for your help.
I have BIAB 2016 , MegaPack and all other Jazz Packs.
"What Add-ons-do-I -have?" showed me, that a lot of styles and Real Tracks were listed under " these add ons are not found"
So, I uninstalled all packs and all programs. I reinstalled all packs and all programms. But nothing changed.
Same as before, these add ons are not found:

RealDrums sets in C:\bb\Drums\ : 7- Nashville Swing, 8- Lite Pop, 9- Ethnic and Country, 10- Bossa and Jazz, 11- About Time, 12- Salsa Clasica, 13- Salsa Moderna, 14- Techno 1: Progressive, 15- Techno 2: Party, 16- Urban Pop, 17- Terry Clarke Modern Jazz, 19- Terry Clarke Trading Fours, 20- LA Pop Jazz, 21- Rock, Blues, Metal and more!, 23- Classic Jazz, 24- Jazz Waltz, 26- Nashville Brushes 2, 29- Country Pop

RealTracks sets in C:\bb\RealTracks\ : 3- Swingin' Country, 4- Modern Country, 5- Rockin' Guitar, 7- Jazz Bass & Rock Sax, 9- Country Electric Guitar, 12- All Bluegrass (Solos), 15- Mainstream Swing - Jazz Soloists, 19- Jazz Ballad - Soloists, 21- Clean Strat Rock, 22- Funk & Pop Bass, 23- Pop Acoustic Guitar, 24- Pop Swing 8ths Guitar, 25- Pop Swing 8ths Bass 1, 26- Pop Swing 8ths Bass 2, 29- Freddie and Wes - Jazz Guitar Comping, 30- Blues (Slow Swing), 31- Blues (Slow Even 8ths), 32- Blues (Fast Even 8ths), 34- Country Train Beat, 35- Chet and Travis Pickin', 36- Swingin' Country 2, 37- Swingin' Country 3, 39- Slow Country, 42- Boogie 'n Texas Rock, 43- Rockin' Down South, 44- Blues Guitar and Organ, 46- Medium Pop - Harmonica, Organ and Bass, 47- Slow and Fast Pop - Harmonica & Organ, 49- Spirited Acoustic Guitar, 50- More Bossa!, 52- Fast Samba, 54- Slow Jazz Ballad - Soloists & Solo Piano Accompaniment, 56- Jazz, Old and New, 58- Jazz and Pop Waltzes, 59- Crossover, 60- Country Rock, 61- Ballads and More, 62- Western Swing and Bluegrass, 63- Country Waltz 1, 64- Country Waltz 2, 65- Alt-Country, 66- Modern Nashville Pop, 67- Rockin' in 3/4 Time, 68- R 'n B Rock, 69- Rockin' in the North, Rockin' in the South, 70- Piano Pop, 71- Folk-Rock, 72- Smooth Jazz - Swing 16ths Hip Hop, 74- Ballroom Latin, 76- More Jazz Waltz, 77- Ballad, Stride & More, 78- Memphis Swing, 79- Medium Country Boogie, 80- Fast Country Boogie, 81- More Country Swing, 82- More Country Waltz, 85- Rockin' Bass, 86- Blues Rock, 87- Electric for all Occasions, 88- 12-String Electric, 89- Northern Rock Ballad, 90- Jazz Organ, 92- Smooth Jazz - Trumpet Soloing, 93- Smooth Jazz - Rhythm Guitar & Electric Piano Soloing, 94- Jazz Guitar Soloing and More, 95- Jazz Rhythm Guitar: Bossa and Swing, 96- Modern Bluegrass Waltz, 97- Unplugged Country Swing, 98- Unplugged, 12-String & Fiddle, 100- More Western Swing: Pedal Steel & Electric Guitar, 101- Folk and Country Swing, 102- Uptempo Reggae, 105- Brent Mason Rock Soloing, 106- Calypso Pop, 107- Medium Pop Waltz, 110- Gypsy Jazz - Ballad, 111- Jazz Vibes - Comping, 112- Jazz Vibes - Soloing, 113- Smooth Jazz - Cool Guitar and Electric Piano, 114- Smooth Jazz - Poppy Guitar and Electric Piano, 115- Mike LeDonne's Swingin' Jazz Piano, 116- Praise & Worship - Shining 8ths, 117- Praise & Worship - Uplifting 16ths, 118- Brent Mason Country Soloing, 119- TexMex 2-Beat, 120- TexMex Country, 121- More Country Banjo, Fiddle & Steel, 122- 70s Soul, 123- Celtic Hornpipes & Slipjigs, 124- More Pop-Rock Bass, 125- Crossover Pop, 126- Fast Pop Waltz, 128- Gypsy Jazz Latin, 129- Gypsy Jazz Waltz, 130- Mike LeDonne - More Swingin' Piano & Organ, 131- More Swingin' Jazz Guitar, 133- More Brent Mason Country Soloing, 134- Praise & Worship Power, 136- More Swingin' Country: Bass, Guitar, Fiddle & Piano, 137- John Jarvis Rockin' Piano, 138- '60s Soul, 139- Folkie 16ths, 141- Pop 16ths Ballads, 142- Pop 16ths Medium, 143- Dixieland - Fast Rhythm Section, 144- Dixieland - Fast Soloists, 145- Jazz-Funk Breezy, 146- Jazz Fusion Soloing, 147- Mike LeDonne Bossa, 148- Solo Accompaniment Jazz Guitar, 149- Pedal Steel Country with Paul Franklin, 150- Fancy Fingerpicking, 151- Praise & Worship - Promise, 152- Country Drivin' 8ths, 153- Bluegrass Waltz & More, 154- Brent Mason Classic Country, 155- John Jarvis Pop Piano, 156- Texas Blues-Rock: Straight-8ths, 157- Texas Blues-Rock: Rock 'n' Roll, 158- Modern Dance Pop, 159- Folk-Pop Ballads, 160- Jazz-Funk Movin', 161- Mike LeDonne Jazz Waltz Organ, 162- Dixieland - Medium Rhythm Section, 164- Bolero, 165- John Jarvis Country Piano, 166- Praise & Worship - Modern Groove, 167- Country Boogie and More, 168- Western Swing Soloists, 169- Killer Country Soloing, 171- Medium Folk-Pop 8ths, 172- EuroDance, 173- Celtic Bouzouki and Guitar, 174- Pop Mandolin, Piano, and Guitar, 175- Texas Blues-Rock: Smokin' Blues Sax, 176- R&B Horns, 177- Guajira & Guaracha, 178- Dixieland - Medium Soloists, 179- Guitar - Jazz and More!, 181- Smooth Jazz Piano, 182- More Pedal Steel Country with Paul Franklin, 183- Country Soloists: Sax and More!, 184- More John Jarvis Country Piano, 185- More Killer Country Soloing, 187- More Fancy Fingerpicking with Brent Mason, 188- Slow Background Pop Horn Section, 189- Blues Baritone Sax with Gary Smulyan, 190- New Orleans Boogie!, 191- Funky Electric Piano & More, 192- Dance: GirlPop, 90s & more!, 193- Dance: Disco & More, 194- Jazz Pollwinners 1 - Great Saxes: Phil Woods & Gary Smulyan, 195- Jazz Pollwinners 2 - Pat Martino Guitar, 196- Jazz Pollwinners 3 - Killer JazzSwing Rhythm Sections, 197- Jazz Pollwinners 4 - Killer Bossa Rhythm Sections, 198- Jazz Electric Piano, 199- JazzPop Piano, 200- New Orleans - Swingin' Pop, 201- Brent Mason Nylon & Electric, 202- Folk & Country Bouzouki, 203- Country Waltz, 204- Country Shuffle, 205- Country Award Winners - Mandolin (Andy), Piano (John) & Resonator Guitar (Rob), 206- Pop String Quartet, 207- Funky Horns, 208- Rockabilly Set 1 - Fifties Rock and Roll!, 209- Rockin' Blues Baritone Sax with Gary Smulyan, 210- Motown Uptempo R & B, 211- Motown Vintage Keys and More!, 212- World Synths, 213- Country Piano and Strings, 221- Rockabilly Set 3 - BoomChicka!, 222- Rockabilly Set 4 - Slow Swing, 223- New Orleans Mardi Gras 16ths, 224- New Orleans Shuffle, 225- Banjo and Guitar - Hip Folk, 226- Requested Drums, 227- Brent Mason - Baritone Guitar and More!, 228- Modern Pop with Zane Carney, 229- Great Pop Drums and Percussion, 230- Surf Rock!, 231- Retro Synths and Modern R 'n' B, 232- Pop String Quartets, 233- New Age Piano and more, 234- Acoustic Bass, Back To Basics, 235- Punk!, 245- Brent Mason - Country Blues Rock and More, 246- Country Bent-Note Piano with John Jarvis, 247- Country Brushes and Percussion, 248- Oberkrainer! Folk Music From the Alps, 249- Old Time Folk, 250- Rockabilly Swing, 251- Traditional Celtic Percussion, 252- Modern Country Pedal Steel, 253- Country Fingerpicking with Joe Robinson

If you are selecting your RealTracks via the StylePicker (versus the RealTracks Picker), then if any of the other tracks are using RTs that weren't in the Mega/purchased packages, you're going to get that message. Just substitute the track with one you do have.

The MegaPak only comes with 370 (out of the over 2000 available) RealTracks.

The Style files, however, may contain instruments from all the available RTs. RealStyles are very different from MIDI styles in that MIDI styles are completely self contained. Since you are playing from a GM MIDI synth, all the instruments are always present in MIDI styles, as defined in that Style File. RealStyles, however, are simply pointers to a group of RealTracks that generally work well together. That means you have to have those RealTracks to fully use that RealStyle. If you are missing one or more, then it will tell you that. You can then just substitute, for example, a bass RT you do have for the one you are missing.

If you really enjoy using BIAB, then I suggest when 2017 comes out later this year, you consider upgrading to the UltraPlusPak or the EverythingPak, which will include ALL the RealStyles. That way you should not see the error message.

Thank you very much.
Do you think that version 2017 is better working with Windows 10 and actuel ASIO drivers?
BIAB crashes all the time.

Hi Worldjazz

What ASIO drivers are you using? BiaB 2016 definitely works with both ASIO and MME

(Incidentally, version 2017 isn't out yet, presumably you mean 2016?)

BiaB definitely works with Windows 10. Can you provide more information about the crash you are experiencing? Any error messages, etc?

I've used BIAB for nearly 20 years and it has NEVER CRASHED! I would suspect a problem in something else.
Error messages would be very helpful.

Don

I use Steinberg Komplete Audio 6 audio interface and its ASIO drivers. That is not the source of my problems.
I guess that BIAB is not working with Windows 10

There is no error message before crashing. Usually there is a noise, a hum and all is freezed.

Worldjazz,

It might be best for you to deal directly with PG Music about this. Contact information is at the following link. They are a great company to deal with. I suggest ringing Support on the toll-free number.

http://www.pgmusic.com/contact.htm

Also keep in mind that PG Music offers a 30-day money-back guarantee on their products. This is also something that you can talk to them about in relation to the new Realtracks.

If PG Music manage to solve your problem, it would be great if you could add a few lines to this thread to explain what the solution was.

All the best,
Noel

If you're running Windows, you can run a little utility called "WhoCrashed" which opens your error log. I use it on Windows 7 without any problems.

http://www.anddownload.com/whocrashed?utm_source=bing&utm_medium=cpc&utm_campaign=AND_US_Utilidades&utm_content=WhoCrashed&utm_term=WhoCrashed

The last app that I recommended had been hacked and infected with adware since I had installed it on my computer. I would never do that intentionally but it may be prudent to scan this one for malware before installing.

Don

What exactly are you doing in BIAB when it crashes? There is one known problem in Windows 8 & 10 that affects some users and causes a freeze, and that is Help, Index, type a letter.

You said you usually hear "a noise, a hum" when it crashes. Can you describe that more, please?