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Band-in-a-Box for Windows
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Hi everyone! I just bought the BIAB Ultrapak Plus program. I loaded the 100 GB file onto my C drive. When I tried to run the program, I got an error, "The system cannot find the file located at...." After clicking OK, another error message was displayed that read, "Access violation...." I have run every diagnostic tool in Windows including: System File Checker, Memory Check, and Disk Check. Everything is fine. My computer is an ASUS Quad core, 64-bit running Windows 7 Pro, with 4 GB RAM. It is lighting quick, even after four years. I ran this by the BIAB support guys, who have been very patient with my calls  . They think that because BIAB installed correctly, it's likely a problem with my Windows 7 Pro program. I spoke with my computer IT guy today, and he agrees but took the idea a few steps further. He thinks BIAB requires the missing file, which may be shared with another program, hence, why BIAB can't find it. Toward that end, I uninstalled Wavelab 7 LE and Audacity. Next I re-installed BIAB, but I'm getting the same error with a different missing file number. As a last ditch effort, I thought I'd uninstall Cubase 8 Artist to see if the file conflict is with it. If not, I'm looking at a complete reinstall of Windows and every program I have. I'd really like to avoid this. Does anyone else have similar experience? If so, what did you do? Many thanks. Like I said, the support people have been stellar, for which I'm very grateful. Thanks. - Lee
Last edited by Lee Batchelor; 05/04/16 12:50 PM.
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Band-in-a-Box for Windows
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I don't have an answer but I'm interested, and sympathetic. I do not recall anyone else here reporting that issue.
Can you give us the name and location of the file(s) it is looking for? And does the Access Violation actually occur i.e. give the blue screen of death I remember from Windows 7? Or does it just say the message but let you continue?
Your PC sounds clearly up to the task. Also, I'm skeptical about thinking there is a problem with the combination of the programs you cited, since they are pretty common for someone using music software.
BIAB 2026 Win Audiophile. Software: Fender Studio One 8, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Fender Quantom HD8 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
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Band-in-a-Box for Windows
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Hi Matt, Thanks for chiming in. The error message does not point to any one program. It just reads, "The system cannot find the file specified at 004EC6E9." After I click OK, I get, "Access violation 0081D130. Read of address: 000001C." In typical Microsoft fashion, you never get any information that helps, and I really think their program is at the heart of this. My biggest fear is after reinstalling Windows, I'll be back to square one with the same issue. Hopefully, I won't. Cubase 8, Audacity, and Wavelab 7 LE all run as smooth as a kitten. I'm using the Steinberg UR44 interface with the drivers up to date. I even tried the generic Realtek sound interface that came with my computer. Do you think it's worth a try uninstalling Cubase? My IT guy implied that the solution resides in reinstalling Windows, and then installing BIAB as the very first program on the list. I have installed the most recent updates from PG Music as well. My install was done to C:\bb. Should I try insalling it elsewhere? This probably wouldn't make any difference because it still relies on the very unreliable Bill Gates products  . If no one can give me any further help, perhaps you can point me in a different direction. Thanks. - Lee
Last edited by Lee Batchelor; 05/04/16 03:13 PM.
Gear: Tyros 5, MOX8, SoundCraft EFX12 mixer, two Bose L1 Compacts, Yamaha HS-8 monitors, BIAB 2016 UltraPlusPAK, Cubase 8, Steinberg UR-44 interface.
"If everyone played a musical instrument, we wouldn't need police officers or armies." Lee B.
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Band-in-a-Box for Windows
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Your IT guy has a reasonable approach: rule out Microsoft Windows by a reinstall. But I'm thinking a similar approach that's less destructive is to do the free update to the improved Windows 10. You don't have to reinstall anything.
The default location of /BB is almost certainly not related to your problem. I don't think Cubase is related either. Too many people use it and BIAB successfully.
BIAB 2026 Win Audiophile. Software: Fender Studio One 8, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Fender Quantom HD8 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
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Band-in-a-Box for Windows
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I never thought of a move to Windows 10. I've heard mostly good things about it. Is the conversion fairly seamless? I use Office 2010 in my professional life. I can't afford any major conflicts. What do you think?
Really appreciate the input, Matt!
Gear: Tyros 5, MOX8, SoundCraft EFX12 mixer, two Bose L1 Compacts, Yamaha HS-8 monitors, BIAB 2016 UltraPlusPAK, Cubase 8, Steinberg UR-44 interface.
"If everyone played a musical instrument, we wouldn't need police officers or armies." Lee B.
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Band-in-a-Box for Windows
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I liked 7, 8 less so, but I really like 10. The update was the easiest yet. It's more stable than before, and quicker. I have various Office modules dating back to Access 2007, and they are all fine.
BIAB 2026 Win Audiophile. Software: Fender Studio One 8, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Fender Quantom HD8 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
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Band-in-a-Box for Windows
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I'll look into this, Matt. It would cost me about $250 to have Windows 7 reinstalled. (I don't like doing it myself--too risky.)
Much obliged!
Gear: Tyros 5, MOX8, SoundCraft EFX12 mixer, two Bose L1 Compacts, Yamaha HS-8 monitors, BIAB 2016 UltraPlusPAK, Cubase 8, Steinberg UR-44 interface.
"If everyone played a musical instrument, we wouldn't need police officers or armies." Lee B.
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Band-in-a-Box for Windows
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I'll look into this, Matt. It would cost me about $250 to have Windows 7 reinstalled. (I don't like doing it myself--too risky.)
Much obliged! I may suggest something, did you delete the C:bb folder manually? Or just reinstall over the old folder in the same directory. Before I would move to reinstall 7 or go to 10 I would do this. 1)Delete the C:bb folder. Empty your trash. 2)Reinstall BIAB using option 1 which leaves the bulk of BIAB and RB files on the USB drive. 3)Run BIAB as an administrator. I know that is not necessary, but, PG told me to do this ALWAYS, and it is required for using SampleTank. (Right click the desktop BIAB Icon and run as administrator.) You can set this in shortcut properties as the default also. If you still get the error, Call PG ask for a Senior Tech let them remotely check your installation exe. sometimes the drives get corrupted.
"When you help somebody else you are really helping yourself"
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Band-in-a-Box for Windows
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If your IT guys thinks there is a windows file missing that BIAB needs then, he should not do a reinstall of Win 7 Pro just a in place upgrade installation. Very quick and should not cost $250. Look around for another pc shop in the area. The process called an IN PLACE UPGRADE INSTALLATION described below. http://www.pcworld.com/article/243190/how_to_repair_a_corrupt_windows_7_installation.htmlIf you know how to back up your system do that, then perform the process in this article it is painless. If you don't have and external drive to back up on, spend 80 dollars and get a large one. You will need to back up your music data regularly in the future anyway.
"When you help somebody else you are really helping yourself"
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Band-in-a-Box for Windows
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I'm assuming from the price quote of $250 that perhaps Lee has an OEM computer without a Windows DVD, and Best Buy or equivalent wants to sell one and do the installation. As long as the copy of Windows is registered by Microsoft (check in Control Panel, System), upgrading to Windows 10 should be free (for only a few more months).
I'm skeptical about reinstalling BIAB cleanly, after a reinstall already failed, but I suppose it can't hurt after doing a backup of all user files, third-party styles and bonus paks. Those are also good ideas given here by dga about Running as Administrator and restoring Windows 7.
BIAB 2026 Win Audiophile. Software: Fender Studio One 8, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Fender Quantom HD8 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
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Lee,
What is your antivirus software? I ask because Norton (in particular) has been known to cause issues sometimes in that it deletes BBW.EXE without asking a user.
Some other thoughts that occurred to me...
1. Try plugging in the USB drive, I'm assuming you got your program on one, and try running BBW.EXE from the USB drive - it's in the \bb directory. Does this work?
2. Do you have another older computer laying around, or maybe a friends computer, that you could try installing the software on (see if it works)? As dga said above, just go for the minimum install that requires around 20 MB of hard disk space. Such an install runs everything from the USB drive.
Regards,
Noel
MY SONGS...Audiophile BIAB 2026
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Band-in-a-Box for Windows
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PG Music Staff
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))) Hi everyone! I just bought the BIAB Ultrapak Plus program. I loaded the 100 GB file onto my C drive. When I tried to run the program, I got an error, "The system cannot find the file located at...." After clicking OK, another error message was displayed that read, "Access violation...."
Two points:
1. What are you doing to run the program? You should be finding and double clicking on a file called c:\bb\bbw.exe Try that. Use explorer to find it. For example, you may instead be running some shortcut to run band-in-a-box from somewhere else like your usb hard drive that has long since been removed. Or your clicking on a song to run the program and its doing the same thing - running the wrong program.
2. In your report above, your messages stop with "..." The information after the "..." Is the important part. Please include the full message in your report. For example the first one is a file that cannot be located at ...." What is the ... ?
Have Fun!
Peter Gannon
PG Music Inc.
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Band-in-a-Box for Windows
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Peter, your second question was the first thing I asked him. He gave some specific memory addresses in his second post. Does that help?
BIAB 2026 Win Audiophile. Software: Fender Studio One 8, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Fender Quantom HD8 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
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Band-in-a-Box for Windows
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Wow, lots of responses! Thanks everyone. I'll try to supply more details:
My Windows 7 is an OME copy, which means I don’t have the disk. My IT guy offered to make me a free copy. I do have an external drive (1TB) with which I can do a complete system image backup.
DGA: I uninstalled BIAB, and then re-installed it after uninstalling Wavelab 7 LE and Audacity. When I reinstalled BIAB, I chose the 100 GB install and used the default folders suggested by the program. I didn’t manually delete any folders. I was advised to do the 100 GB install by Kent at the support desk because if the program gets corrupted, I still have the unharmed BIAB program on the USB drive, unharmed. I haven’t tried installing using Option 1.
Noel: my antivirus software is ESET. I have tried running BIAB from the USB drive, but I get the same errors. I could try disabling my ESET, unplugging the Internet, and retry opening BIAB. Running the program from the USB drive and minimum install is all right? I seem to have a conflicting opinion from Kent.
Peter: I have tried running the program from the Desktop shortcut created by BIAB and the Explorer directory. The .exe file resides in C:\bb\bbw.exe. Here are the complete error messages I get:
1 - The system cannot find the file specified at: 004EC6E9
2 - Click OK
3 - An exception error has occurred. You can continue to use the program, but should likely save your work and reboot program.
4 - The system cannot find the file specified.
5 - Click OK
6 - Access violation at address 0045FADA in module ‘bbw.exe’. Read of address 00000190 at: 0045FADA
7 - Click OK
8 - An exception error has occurred. You can continue to use the program, but should likely save your work and reboot program.
Access violation at address 0045FADA in module ‘bbw.exe’. Read of address 00000190.
9 - Click OK.
Gear: Tyros 5, MOX8, SoundCraft EFX12 mixer, two Bose L1 Compacts, Yamaha HS-8 monitors, BIAB 2016 UltraPlusPAK, Cubase 8, Steinberg UR-44 interface.
"If everyone played a musical instrument, we wouldn't need police officers or armies." Lee B.
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Band-in-a-Box for Windows
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Update...
I tried running BIAB from the USB drive. Same errors. Same numbers.
Gear: Tyros 5, MOX8, SoundCraft EFX12 mixer, two Bose L1 Compacts, Yamaha HS-8 monitors, BIAB 2016 UltraPlusPAK, Cubase 8, Steinberg UR-44 interface.
"If everyone played a musical instrument, we wouldn't need police officers or armies." Lee B.
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Band-in-a-Box for Windows
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Update...
I tried running BIAB from the USB drive. Same errors. Same numbers. Do you get any errors with RB? 1. Did you re-install using option 1 or are you just using the .exe from the USB drive? 2. are you running BIAB as an administrator? 3. did you delete the bb folder? in between installs? If yes on all 3 try repairing Win7 the missing file must be a windows file and not a BIAB file
"When you help somebody else you are really helping yourself"
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Band-in-a-Box for Windows
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Journeyman
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Update...
I tried running BIAB from the USB drive. Same errors. Same numbers. Did you delete the C:\bb folder and reinstall using option (1) then run from the bbw.exe as administrator on the USB drive?
"When you help somebody else you are really helping yourself"
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Band-in-a-Box for Windows
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PG Music Staff
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PG Music Staff
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1. Try running the program from a USB drive on a different PC. If it doesn't run there, then something's damaged the files on the use hard drive, and you should get a replacement. From us. If it does run, then it is something on the Original PC. Likely causes would be - antivirus program blocking the running of programs - some malware (virus) on your system blocking the running of programs Another thing to try is to update to the latest version of BB with a free patch. That would insure that you are using undamaged BiaB files the support link is here http://www.pgmusic.com/support_windowsupdates.htm
Have Fun!
Peter Gannon
PG Music Inc.
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Band-in-a-Box for Windows
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It's interesting that the errors do not hang the system (the other question I had asked).
I have never heard of ESET antivirus software, and to my knowledge that is the only software in these threads that has never been mentioned here before. I would suggest when doing Peter's test that you include a PC without this particular software in your testing.
Anyone else here use ESET?
BIAB 2026 Win Audiophile. Software: Fender Studio One 8, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Fender Quantom HD8 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
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Could it be that something is lost in the translation between Slovakian to English?
Asus Q500A i7 Win 10 64 bit 8GB ram 750 HD 15.5" touch screen, BIAB 2017, Casio PX 5s, Xw P1, Center Point Stereo SS V3 and EWI 4000s.
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