Previous Thread
Index
Next Thread
Print Thread
Go To
Band-in-a-Box for Windows
Joined: Dec 2003
Posts: 728
Buford Offline OP
Journeyman
OP Offline
Journeyman
Joined: Dec 2003
Posts: 728
I got the new BIAB 2017 Everything package on Wednesday and installed it yesterday. It was probably the most difficult install of BIAB I've ever done and I've had this program for at least 20 years. But I'm not saying the problem was related to BIAB...actually I don't know, but I DO know it took me nearly 6 HOURS to get it installed correctly and working properly.

The culprit, it seems, was NORTON ANTI-VIRUS, provided by Xfinity and updated regularly. I don't normally have antivirus software on my music computers since they aren't allowed to even know there's an internet much less access it. But the computer on which I installed BIAB 2017 does access the web for uploading to SoundCloud, accessing the BIAB forums, and keeping BIAB updated primarily. Here is the problem:

Norton AV thinks the sforzando SFZ Synth installer is a virus and deletes it from the BIAB hard drive!!! It happened twice during the install on two different computers so I know it's the culprit. Simply turning off Norton during the install (I've never had to do this before)will not work. Because when you turn it back on it will find the file...and delete it.

You must EXCLUDE the sforzando SFZ Synth installer file from AV scans inside Norton first, which is easy enough to do. It would probably be a good idea to just EXCLUDE any folder that has BIAB files. There were other BIAB files that were deleted after the install but I was able to restore and exclude them. Not so with the sforzando SFZ Synth installer. I had to download a fresh copy from the PG Music site and copy it to the BIAB hard drive.

But all of the above was the easy part. I'm guessing NORTON compromised the entire install process as I discovered later that REAL TRACKS 254 - 277 did NOT install during the process. I used "What Add-Ons Do I Have" in BIAB to check the install and the Download Manager to confirm this and download and install the missing REAL TRACKS.

I was tempted to blow NORTON to the moon after this fiasco and I may still get my revenge today. Yeah, I'm nursing a grudge! Nobody messes with my BIAB! NOBODY! cool

Band-in-a-Box for Windows
Joined: Nov 2015
Posts: 82
Enthusiast
Offline
Enthusiast
Joined: Nov 2015
Posts: 82
I am not sure what "Xfinity" is and why you got Norton from there.

However, my Norton software from Symantic (www.norton.com) doesn't complain not delete anything during the BiaB 2017 download and install. Each file was checked as it was downloaded using DownLoadThemAll with Firefox. Including the Jbridge software I purchased. So it isn't the real Norton from Symantic problem.


Band-in-a-Box PlusPAK Upgrade (2018) on Windows 10
Live instruments: Schecter Solo-6 Custom, Fender Mustang III v2.
Band-in-a-Box for Windows
Joined: May 2002
Posts: 7,552
PG Music Staff
Offline
PG Music Staff
Joined: May 2002
Posts: 7,552
Thanks for the report. Something to keep in mind if you use Norton is to make sure your definitions are up-to-date, and this might reduce those false positives. We regularly submit files to Norton for whitelisting, but it still seems quite fond of deleting .exe's from the USB drive.


Andrew
PG Music Inc.
Band-in-a-Box for Windows
Joined: Dec 2003
Posts: 728
Buford Offline OP
Journeyman
OP Offline
Journeyman
Joined: Dec 2003
Posts: 728
Originally Posted By: Tim Cook
I am not sure what "Xfinity" is and why you got Norton from there.

However, my Norton software from Symantic (www.norton.com) doesn't complain not delete anything during the BiaB 2017 download and install. Each file was checked as it was downloaded using DownLoadThemAll with Firefox. Including the Jbridge software I purchased. So it isn't the real Norton from Symantic problem.


Hi Tim,

Xfinity is Comcast. Norton Security Suite is included with Comcast internet. The files are updated every time we boot up so it's not the version.

BB

Band-in-a-Box for Windows
Joined: Dec 2003
Posts: 728
Buford Offline OP
Journeyman
OP Offline
Journeyman
Joined: Dec 2003
Posts: 728
Originally Posted By: Andrew - PG Music
Thanks for the report. Something to keep in mind if you use Norton is to make sure your definitions are up-to-date, and this might reduce those false positives. We regularly submit files to Norton for whitelisting, but it still seems quite fond of deleting .exe's from the USB drive.


Hi Andrew,

As I posted above we update the definitions every time we boot up. But, good to know that you've experienced this with Symantec before as it validates my report.

Thanks,
Bob

Band-in-a-Box for Windows
Joined: Oct 2008
Posts: 20,151
Veteran
Offline
Veteran
Joined: Oct 2008
Posts: 20,151
Bob,

Over the years, Norton AV has created a number of problems. At one stage, it used delete BBW.EXE and caused grief for a number of people

Last edited by Noel96; 12/09/16 10:57 AM.

MY SONGS...
Audiophile BIAB 2025
Band-in-a-Box for Windows
Joined: Nov 2006
Posts: 20
J
Enthusiast
Offline
Enthusiast
J
Joined: Nov 2006
Posts: 20
I'm in the same boat. Long time user and this is the worst so far...

I have Xfinity Norton as well and have been fighting this same install issue. The Norton provider shouldn't be the root cause if it is updated from Norton...

PGM tech support had me d/l install package to UltraPak drive I purchased. Seemed to work until I transferred .sty files to that drive and now back to Norton eating the dllelastiquePro3.dll which appears to want to glue all this together. Norton thinks there is a ws.reputation.1 file hiding in there so deletes it.

I've scanned and re-scanned every drive to make sure there is no malware.

This doesn't make much sense.....The Xfinifty Norton causing the problem? Won't run without it and I'm not paying for a separate Norton or shutting Norton on and off everytime I want to use BIAB. And why would an .sty file cause Norton to freak out?
Not pleased with the whole adventure this time around. And tech saying that Norton doesn't like our files isn't a resolution.

Band-in-a-Box for Windows
Joined: Jan 2009
Posts: 62
cxp Offline
Enthusiast
Offline
Enthusiast
Joined: Jan 2009
Posts: 62
Also a long time user with the same problem. My Norton anti-virus is part of my CenturyLink internet service. I have lost track of how many .exe and .dll files Norton has removed. I have not been able to use the program yet.

Band-in-a-Box for Windows
Joined: Dec 2014
Posts: 697
Journeyman
Offline
Journeyman
Joined: Dec 2014
Posts: 697
Suggest you put \BB folder into the Exclude section.


Win 10, 64 bit, love my Lenovo T420, BIAB 2019 (613), RB 2019 (2)

Short term memory is getting shorter.
Band-in-a-Box for Windows
Joined: Dec 2004
Posts: 91
Enthusiast
Offline
Enthusiast
Joined: Dec 2004
Posts: 91
I've had some really strange behaviour from Norton Internet Security both this year and last year. I have the same standalone version installed on my desktop and notepad computers and their definitions are up-to-date. Both computers are running Windows 10.

Last year I used my desktop computer to download all the files with no problems. After each download Norton popped up to tell me that the file was safe. I then installed everything I had downloaded onto my Desktop computer with no interference from Norton. However, not so when I tried to install the same files on my Notepad. Norton jumped in and deleted each installation file telling me that it had that "ws.reputation.1" file referred to above. I think from memory I had to disable Norton before I could install the files.

This year was also trouble-free on my desktop machine with Norton telling me the downloaded files were safe and most of the files installed OK on the notepad except for one of the real style packs, I can't remember which one. Fortunately, this time instead of simply deleting the file as it had done last year, it warned me what it was about to do and gave me the opportunity to override it.

I can't explain why I persevere with Norton year after year.

Last edited by RWilliams; 12/09/16 02:02 PM.

Richard Williams
Sydney
Australia
Band-in-a-Box for Windows
Joined: Oct 2007
Posts: 2,610
Veteran
Offline
Veteran
Joined: Oct 2007
Posts: 2,610
I don't mess with Norton AV at all. Nothing but bad experiences. Windows 10's Windows Defender works well. In addition, I use SpyHunter 4. This thing monitors live what's happening and remembers if you allow certain applications (such as BIAB, or anything from PGMusic) is allowed to be executed on your machine. Had no problems - ever (since converting to Win 10). This combo seems to really work well.


Cheers,
Mike

My Music * Asus ROG Strix G15CF 32 GB DDR4 4TB HDD + 1 TB SSD NVIDIA GeForce RTX 3060 8GB Win 11 AKAI EIE PRO Sound Interface. BIAB/RB 2024 UltraPak Build - Latest
Band-in-a-Box for Windows
Joined: Dec 2003
Posts: 728
Buford Offline OP
Journeyman
OP Offline
Journeyman
Joined: Dec 2003
Posts: 728
Originally Posted By: DEddy
Suggest you put \BB folder into the Exclude section.



Yep...that's the solution. Do it BEFORE you download anything or even plug in your BIAB drive. Then there should be no problem. I've also experienced this recently when downloading a REAPER update.

Thanks,
Bob

Band-in-a-Box for Windows
Joined: Dec 2003
Posts: 728
Buford Offline OP
Journeyman
OP Offline
Journeyman
Joined: Dec 2003
Posts: 728
Originally Posted By: Andrew - PG Music
Thanks for the report. Something to keep in mind if you use Norton is to make sure your definitions are up-to-date, and this might reduce those false positives. We regularly submit files to Norton for whitelisting, but it still seems quite fond of deleting .exe's from the USB drive.


Andrew,

Since Norton seems to be the bad actor in all of these posts, perhaps a notice from PGM somewhere to customers about this up front to avoid all the problems. It's pretty simple to EXCLUDE the BB folder or any folder where downloads are placed...if you know about it beforehand.

Bob

Previous Thread
Next Thread
Go To

Link Copied to Clipboard
ChatPG

Ask sales and support questions about Band-in-a-Box using natural language.

ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.

PG Music News
Introducing XPro Styles PAK 10 – Now Available for Windows Band-in-a-Box 2025 and Higher!

We've just released XPro Styles PAK 10 for Windows & Mac Band-in-a-Box version 2025 (and higher) with 100 brand new RealStyles, plus 28 RealTracks and RealDrums!

Few things are certain in life: death, taxes, and a brand spankin’ new XPro Styles PAK! In this, the 10th edition of our XPro Styles PAK series, we’ve got 100 styles coming your way! We have the classic 25 styles each from the rock & pop, jazz, and country genres, and rounding out this volume's wildcard slot is 25 styles in the Praise & Worship genre! A wide spanning genre, you can find everything from rock, folk, country, and more underneath its umbrella. The included 28 RealTracks and RealDrums can be used with any Band-in-a-Box® 2026 (and higher) package.

Here’s just a small sampling of what you can look forward to in XPro Styles PAK 10: Soft indie folk worship songs, bumpin’ country boogies, gospel praise breaks, hard rockin’ pop, funky disco grooves, smooth Latin jazz pop, bossa nova fusion, western swing, alternative hip-hop, cool country funk, and much more!

Special offers until December 31st, 2025!

All the XPro Styles PAKs 1 - 10 are on sale for only $29 ea (Reg. $49 ea), or get them all in the XPro Styles PAK Bundle for only $149 (reg. $299)! Order now!

Learn more and listen to demos of XPro Styles PAKs.

Video: XPro Styles PAK 10 Overview & Styles Demos: Watch now!

XPro Styles PAKs require Band-in-a-Box® 2025 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.

Introducing Xtra Styles PAK 21 – Now Available for Windows Band-in-a-Box 2025 and Higher!

Xtra Styles PAK 21 for Windows & Mac Band-in-a-Box version 2025 (and higher) is here with 200 brand new RealStyles!

We're excited to bring you our latest Xtra Styles PAK installment—the all new Xtra Styles PAK 21 for Band-in-a-Box version 2025 (and higher)!

Rejoice, one and all, for Xtra Styles PAK 21 for Band-in-a-Box® is here! We’re serving up 200 brand spankin’ new styles to delight your musical taste buds! The first three courses are the classics you’ve come to know and love, including offerings from the rock & pop, jazz, and country genres, but, not to be outdone, this year’s fourth course is bro country! A wide ranging genre, you can find everything from hip-hop, uptempo outlaw country, hard hitting rock, funk, and even electronica, all with that familiar bro country flair. The dinner bell has been rung, pickup up Xtra Styles PAK 21 today!

In this PAK you’ll discover: Energetic folk rock, raucous train beats, fast country boogies, acid jazz grooves, laid-back funky jams, a bevy of breezy jazz waltzes, calm electro funk, indie synth pop, industrial synth metal, and more bro country than could possibly fit in the back of a pickup truck!

Special offers until December 31st, 2025!

All the Xtra Styles PAKs 1 - 21 are on special for only $29 each (reg $49), or get all 21 PAKs for $199 (reg $399)! Order now!

Learn more and listen to demos of the Xtra Styles PAK 21.

Video: Xtra Styles PAK 21 Overview & Styles Demos: Watch now!

Note: The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 21 requires the 2025 or higher UltraPAK, UltraPAK+, or Audiophile Edition. They will not work with the Pro or MegaPAK version because they need the RealTracks from the UltraPAK, UltraPAK+, or Audiophile Edition.

Introducing XPro Styles PAK 10 – Now Available for Mac Band-in-a-Box 2025 and Higher!

We've just released XPro Styles PAK 10 for Mac & Windows Band-in-a-Box version 2025 (and higher) with 100 brand new RealStyles, plus 28 RealTracks and RealDrums!

Few things are certain in life: death, taxes, and a brand spankin’ new XPro Styles PAK! In this, the 10th edition of our XPro Styles PAK series, we’ve got 100 styles coming your way! We have the classic 25 styles each from the rock & pop, jazz, and country genres, and rounding out this volume's wildcard slot is 25 styles in the Praise & Worship genre! A wide spanning genre, you can find everything from rock, folk, country, and more underneath its umbrella. The included 28 RealTracks and RealDrums can be used with any Band-in-a-Box® 2026 (and higher) package.

Here’s just a small sampling of what you can look forward to in XPro Styles PAK 10: Soft indie folk worship songs, bumpin’ country boogies, gospel praise breaks, hard rockin’ pop, funky disco grooves, smooth Latin jazz pop, bossa nova fusion, western swing, alternative hip-hop, cool country funk, and much more!

Special offers until December 31st, 2025!

All the XPro Styles PAKs 1 - 10 are on sale for only $29 ea (Reg. $49 ea), or get them all in the XPro Styles PAK Bundle for only $149 (reg. $299)! Order now!

Learn more and listen to demos of XPro Styles PAKs.

Video: XPro Styles PAK 10 Overview & Styles Demos: Watch now!

XPro Styles PAKs require Band-in-a-Box® 2025 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.

Introducing Xtra Styles PAK 21 – Now Available for Mac Band-in-a-Box 2025 and Higher!

Xtra Styles PAK 21 for Mac & Windows Band-in-a-Box version 2025 (and higher) is here with 200 brand new RealStyles!

We're excited to bring you our latest Xtra Styles PAK installment—the all new Xtra Styles PAK 21 for Band-in-a-Box version 2025 (and higher)!

Rejoice, one and all, for Xtra Styles PAK 21 for Band-in-a-Box® is here! We’re serving up 200 brand spankin’ new styles to delight your musical taste buds! The first three courses are the classics you’ve come to know and love, including offerings from the rock & pop, jazz, and country genres, but, not to be outdone, this year’s fourth course is bro country! A wide ranging genre, you can find everything from hip-hop, uptempo outlaw country, hard hitting rock, funk, and even electronica, all with that familiar bro country flair. The dinner bell has been rung, pickup up Xtra Styles PAK 21 today!

In this PAK you’ll discover: Energetic folk rock, raucous train beats, fast country boogies, acid jazz grooves, laid-back funky jams, a bevy of breezy jazz waltzes, calm electro funk, indie synth pop, industrial synth metal, and more bro country than could possibly fit in the back of a pickup truck!

Special offers until December 31st, 2025!

All the Xtra Styles PAKs 1 - 21 are on special for only $29 each (reg $49), or get all 21 PAKs for $199 (reg $399)! Order now!

Learn more and listen to demos of the Xtra Styles PAK 21.

Video: Xtra Styles PAK 21 Overview & Styles Demos: Watch now!

Note: The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 21 requires the 2025 or higher UltraPAK, UltraPAK+, or Audiophile Edition. They will not work with the Pro or MegaPAK version because they need the RealTracks from the UltraPAK, UltraPAK+, or Audiophile Edition.

Band-in-a-Box 2026 for Windows is Here!

Band-in-a-Box® 2026 for Windows is here and it is packed with major new features! There’s a new modern look, a GUI redesign to all areas of the program including toolbars, windows, workflow and more. There’s a Multi-view layout for organizing multiple windows. A standout addition is the powerful AI-Notes feature, which uses AI neural-net technology to transcribe polyphonic audio into MIDI—entire mixes or individual instruments—making it easy to study, view, and play parts from any song. And that’s just the beginning—there are over 60 new features in this exciting release.

Along with version 2026, we've released an incredible lineup of new content! There's 202 new RealTracks, brand-new RealStyles, MIDI SuperTracks, Instrumental Studies, “Songs with Vocals” Artist Performance Sets, Playable RealTracks Set 5, two new RealDrums Stems sets, XPro Styles PAK 10, Xtra Styles PAK 21, and much more!

Special Offers
Upgrade to Band-in-a-Box® 2026 for Windows and save up to 50% on most upgrade packages during our special offer—available until December 31, 2025. Visit our Band-in-a-Box® packages page to explore all available upgrade options.

2026 Free Bonus PAK & 49-PAK Add-ons
Our Free Bonus PAK and 49-PAK are loaded with amazing add-ons! The Free Bonus PAK is included with most Band-in-a-Box® 2026 for Windows packages, but you can unlock even more—including 20 unreleased RealTracks—by upgrading to the 2026 49-PAK for just $49. Browse the full contents of each package and listen to demos here.

XPro and Xtra Styles PAKs Special Extended Until August 31st!

XPro & Xtra Styles PAKs Special Extended Until August 31st!

The XPro Styles PAKs and Xtra Styles PAKs special offers are now available until August 31st at 11:59pm PDT!

Ready to take your Band-in-a-Box® 2025 experience to the next level? Now’s the perfect time! Expand your style library with XPro and Xtra Styles PAKs—packed with a wide variety of genres to inspire your next musical creation.

What are XPro Styles and Xtra Styles PAKs?

XPro Styles PAKs are styles that work with any version (Pro, MegaPAK, UltraPAK, UltraPAK+, or Audiophile Edition) of Band-in-a-Box® 2025 (or higher). XPro Styles PAKS 1-9 includes 900 styles!

Xtra Styles PAKs are styles that work with the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box® 2025 (or higher). With over 3,500 styles (and 35 MIDI styles) included in Xtra Styles PAKs 1-20, the possibilities are endless!

Get the XPro Styles PAKs 1 - 9 for only $29 ea (Reg. $49 ea), or get them all in the XPro Styles PAK Bundle for only $149 (reg. $299)! Listen to demos and order now! For Windows or for Mac.

Note: XPro Styles PAKs require Band-in-a-Box® 2025 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.

Get Xtra Styles PAKs 1 - 20 are on special for only $29 each (reg $49), or get all 19 PAKs for $199 (reg $399)! Listen to demos and order now! For Windows or for Mac.

Note: The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 19 requires the 2025 or higher UltraPAK, UltraPAK+, or Audiophile Edition. They will not work with the Pro or MegaPAK version because they need the RealTracks from the UltraPAK, UltraPAK+, or Audiophile Edition.

Don’t miss this chance to supercharge your Band-in-a-Box setup—at a great price!

Mac 2025 Special Upgrade Offers Extended Until August 15th!

It's not too late to upgrade to Band-in-a-Box® 2025 for Mac® and save! We've extended our special until August 15, 2025!

We've added many major new features to Band-in-a-Box® 2025 for Mac®, including advanced AI tools like the amazing BB Stem Splitter and AI Lyrics Generator, as well as VST3 plugin support, and Equalize Temp. Plus, there’s a new one-stop MIDI Patches Picker with over 1,100 MIDI patches to choose from, all neatly categorized by GM numbers. The MultiPicker Library is enhanced with tabs for the SongPicker, MIDI Patch Picker, Chord Builder, AI Lyrics Generator, and Song Titles Browser, and the tabs are organized into logical groups. The Audiophile Edition is enhanced with FLAC files , which are 60% smaller than AIFF files while maintaining identical audio quality, and now ships on a fast 1TB SSD, and much more!

Check out all the new features in Band-in-a-Box® 2025 for Mac® here:

Purchase your Band-in-a-Box® 2025 for Mac during our special to save up to 50% off your upgrade purchase and receive a FREE BONUS PAK of amazing new Add-ons. These include the 2025 RealCombos Booster PAK, Look Ma! More MIDI 13: Country & Americana, Instrumental Studies Set 22: 2-Hand Piano Soloing - Rhythm Changes, MIDI SuperTracks Set 44: Jazz Piano, Artist Performance Set 17: Songs with Vocals 7, Playable RealTracks Set 4, RealDrums Stems Set 7: Jazz with Mike Clark, and more!

Upgrade to the 2025 49-PAK for just $49 and add 20 Bonus Unreleased RealTracks and 20 RealStyles, FLAC Files for the 20 Bonus Unreleased RealTracks, Look Ma! More MIDI 14: SynthMaster, MIDI SuperTracks Set 45: More SynthMaster, Artist Performance Set 18: Songs with Vocals 8, and RealDrums Stems Set 8: Pop, Funk & More with Jerry Roe.
Learn more about the Bonus PAKs!

Forum Statistics
Forums57
Topics85,152
Posts789,090
Members39,831
Most Online25,754
Jan 24th, 2025
Newest Members
Cyril Engram, Celia Pincus, Leila_Ask, Guarhone, aker
39,831 Registered Users
Top Posters(30 Days)
jpettit 271
DrDan 199
MarioD 181
Noel96 143
DC Ron 141
Rob Helms 130
Today's Birthdays
bluestu, J. Rich, Mel Laraway
Powered by UBB.threads™ PHP Forum Software 7.7.5